Christina Lee Page 2

CHRISTINA LEE
Redondo Beach, CA90277
(425) 244-1918

QUALIFICATION HIGHLIGHTS

Christina Lee Page 2

  • Business Intelligence Tools
  • Documentation Specialist
  • Web Application Development and Testing
  • CRM Systems
  • Electronic Workflow Implementation
  • SDLC Methodology
  • RUP / UML
  • Enterprise Implementation and Integration
  • Reporting and Dashboard development
  • Data Warehousing / ETL concepts
  • Over 11 years experience in business, system, and technical analysis

Christina Lee Page 2

COMPUTER SKILLS/CERTIFICATIONS

Databases: Oracle, MS Access, SQL, Sybase, Teradata

Platforms:Windows NT/2000/XP, Mainframe, TSO

Applications / Tools:Microsoft Project, Microsoft Office Suite 2007, Visio, Rational Rose, Oracle/Toad, Siebel CRM, PeopleSoft, Onyx, SQL*Plus, Teradata SQL Assistant, MicroStrategy

Languages: SQL, HTML, COBOL

Testing Tools: Rational Robot

Defect Tracking: Remedy, Rational ClearQuest

Certificates/Training:Crystal Reports, Solution Suite / Ultera Workflow System Administration, Advanced Microsoft Access, Data Modeling, SharePoint Administration, Rational Suite

PROFESSIONAL EXPERIENCE

Universal Music Group, Universal City, CA (contract)

Sr. Business Analyst; Digital InitiativesJanuary 2010 – Present

-Performed in the capacity of business lead to provide analysis of requirements for a new sales and marketing workflow application for the Vivendi Entertainment division

-Liaised with multiple sales and marketing teams to determine business and functional requirements for forecasting and trade spend workflow application

-Created scope and use case documents; business process models, use case diagrams, activity diagrams, and wireframes

-Developed user interface and reporting specifications according to business requirements

-Utilized RUP to configure and develop process, standards, and procedures

-Performed GAP and Risk analysis of existing manual processes to determine the most beneficial functionality to incorporate into the new system

-Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues

-Conducted document review sessions with stakeholders to determine that all requirements were accurately detailed and traced

-Performed issues and documentation management using SharePoint and Visual Studio Team System

-Validated technical designs created by IT developers against functional specifications

20th Century Fox, Los Angeles, CA (contract)

Business Systems Analyst; Category Management GroupNovember 2008 – November 2009

-Analyze and document business and functional requirements with technical detail necessary for implementation of advanced analytics and reports

-Provide functional input and test solutions for web application development

-Provide data mapping solutions and data transformation guidelines for the data warehouse

-Communicate effectively between project teams and with clients to identify needs and evaluate alternative business solutions

-Maintain project tasks and schedules using project management tools

-Maintain documentation using SharePoint; design, develop and implement standard PMO documentation across functional groups

-Develop and execute test scripts for existing and future projects

-Define users and user groups with a custom-level data access

-Provide technical support and project planning for marketing and POS applications including JD Edwards and Siebel

Microsoft, Redmond, WA (contract)

Business Analyst; Document SpecialistJanuary 2008 – September 2008

-Worked with multiple project teams to provide viable test solutions for Marketing Center of Excellence application releases including the offered events information and registration system, newsletter and promotional campaign distribution systems, and the marketing reports and statistics dashboard tools

-Created test scripts and coordinated execution of user acceptance testing (UAT) using Microsoft Office tools

-Validated that user testing appropriately addressed all business requirements

-Administration and extensive use of SharePoint document repository

-Responsible for bridging communications between user community and project team for issue resolution and status updates

-Assisted in creation and validation of training documentation and developed and published team process documentation

The Regence Group, Tacoma, WA

Sr. Business Systems AnalystMarch 2002 – August 2007

-Generated and maintained project documentation and diagrams; created and maintained support and training documentation for a variety of applications and systems

-Used previously defined requirements to develop functional and system specifications and use cases for a large number of systems including workflow, imaging, CRM, and Marketing

-Contributed to software development by providing functional specifications to technical developers and providing test plans and test cases for application prototypes

-Led and participated in several JAD and RAD sessions to gather functional specifications and requirements on over a dozen different ancillary systems including CRM, Workflow, Imaging, Claims Processing, inventory repository, customer workstations, data retention, data retrieval, and document scanning

-Performed queries and reporting for both Sybase and Oracle databases using a variety of tools such as SQL Plus, Toad, MS Access, and Crystal Reports

-Responsible for administering and maintaining corporate workflow system for in-bound correspondence and medical claims, as well as providing all training, system documentation, and technical support

-Selected as a member of the Corporate Communications Team due to reputation as a strong and efficient communicator

-Provided ongoing technical and testing application support for corporate imaging systems

-Frequently utilized as a workflow consultant to other Blue Cross / Blue Shield affiliates in the United States and Canada

The Regence Group, Seattle, WA

Programmer Analyst March1999 – March 2002

-Provided technical analysis and development for applications and application extensions on a variety of platforms

-Provided programming in Cobol, CICS, Unix, and Easytrieve

-Performed code implementation and migration using TSO, JCL, and Panvalet

-Responsible for generating and validating claims payment output for members and physicians including payment explanation, vouchers, and checks

-Created internal reports on claim aging and payment activity

-Generated technical documentation for application support