Chatsworth Road Medical Centre

Patient Participation Group

Minutes of the Meeting held Wednesday 27 September 2017

Present

Ken Davis (Chair), Ian Gerrard, Abhyar Kapoor, Matthew Drennan, Jemima Lovett, Jenny Murphy, Richard Neep, Janet Portman, Lucie Wattam, Michele Young, Frances Little, Lucy Scriven.

Apologies

Nick James, Richard Matthews, Jan Bird, Alan Beasley

1.  NOTES OF THE PREVIOUS MEETING

The minutes of the meeting of 26th July were accepted (proposed JP, seconded IG).

2.  MATTERS ARISING

·  2.3. Care 100: Action: IG to contact to obtain a selection of dates for a meeting.

·  3. Lifestyle coordinators: it was confirmed they will send someone to address a meeting in October, this will be Wendy Blunt and Tina Hennesey.

3.  FUTURE CALENDAR OF EVENTS/VISITS/AREAS OF INTEREST

Changes were made to the calendar To enable Dr Scriven to attend (see attached).

4.  SURVEYS

More had been undertaken since the last meeting. Next Date: Tuesday 10 October (am (KD & JM) and pm (IG & JP)). Others welcome, contact IG.

Friends and family extracts will be taken from the completed surveys.

5.  ONGOING PROJECTS AND PRIORITIES

·  Project folder. AB & KD have drafted the outline for the information pack on strokes. We now need Stephen Beasley to add more detail.

·  Phone appointments: KD provided draft wording to include issue of risk of brief consultations in ‘Helping the Medical Centre Help You’. LW wants to amend the wording regarding making appointments.

·  Macular degeneration/eyesight to follow. Could also be taken to the Locality Group. The folder itself is up-to-date.

·  DNAs: we’re doing better than other practices. A lengthy debate took place. Action: further publicity on the issue for Grassroots and S40. Further ideas needed. LW will check on what happens when the text message reminder bounces.

·  Extended PPG: Action: KD to approach previous members before we take this option forward using KD’s document.

6.  REPORTS FROM NETWORK GROUP / STAKEHOLDER MEETINGS

We could not attend the Network Group meeting as MY was away and KD was ill. We asked for the budget shortfall situation to be put on the agenda and Steve Allinson reported that a special team had been appointed to try to close the £28 million (6.8%) gap. RN believes that the issue is one of ‘too much demand’. The smaller percentage increase for North Derbyshire PPG is not helping.

Various ideas have been proposed by the CCG including making some people wait for some conditions. The Local Medical Committee has rejected these ideas. If the practice sees actions that will increase the risk to patients the doctors can refer this to the PPG and we will take issue with the CCG on patient care.

7.  PUBLICITY

The meeting thanked Michele for her column which had been printed in Grassroots in the Derbyshire Times. IG mentioned the social networking site Nextdoor United as a potential vehicle for publicity. Action: Everyone please have a look at Nextdoor United and send views to KD. Meanwhile we will aim to provide an article for both the Derbyshire Times and S40 every two months (via MY). We will reiterate the importance of informing practice of change of mobile numbers and also will publish information on the DNA’s in the next one.

Noticeboard: MY & KD changed this and simplified the content.

8.  PRACTICE REPORT

·  The new practice boundary (from 1 August) will be reflected on the website. The inner boundary remains the same. Letters have gone to the 102 patients in Hasland to inform them that they are being taken off the practice list; this has caused distress to these patients. There may have to be other areas to follow, as the practice has been forced into doing this. Any new housing development will add to the problem.

·  Emergency appointment system: the notice to patients to try to avoid abuse of the system, was implemented. Patients commented in the surveys that they thought the notice was OTT. LW has prepared a revised notice to go in the waiting room, and this was agreed in principle. The wording will be included in ‘Helping The Medical Centre Help You’.

·  Dr Pilcher retired on 31 August, RN on 30 September. Dr Simeon Rackham arrived on 1 September and Dr Anna Alloway around 1 October. Dr Scriven takes over from RN on the PPG and new doctors will be invited to the November meeting. The PPG thanked Dr Neep for his support to their work as well as his care for patients and a small presentation was made.

·  Late night opening will be replaced by 7.00am start every Thursday, however the phone appointment system will not start until 8.00am.

9.  ANY OTHER BUSINESS

·  Computerised survey software: RN had looked into this, and identified that there is a facility to create surveys on System One Online. It looks as though this would only be useful for short snappy surveys. Action: IG/LW and SB to investigate.

10.  DATE AND TIME OF NEXT MEETINGS

Informal meeting: Wednesday 25 October, 4pm

Presentation from Wendy Blunt and Tina Hennesey

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