1 Which type of memory is primarily used as cache memory?
#SRAM
2 A customer orders a new computer and specifies an internal read-write, non-volatile storage device that uses low power, has fast access to data, and is reliable. What is a suitable storage device that meets these requirements?
#solid state drive
3 Which type of ROM can be reprogrammed with software while it is still physically installed in the computer?
#EEPROM
4 Refer to the exhibit. Based on the advertisement that is shown, what is the native resolution of this computer system?
#1280 x 800
5 Which type of computer resources are direct lines to the processor used by computer components to request information from the CPU?
#IRQs
6 Which two activities are normally controlled by the Northbridge part of the chip set? (Choose two.)
#access to the RAM
#access to the video card
7 Which type of RAM chip has the fastest clock rate but consumes the least power and generates the least heat?
#DDR3 SDRAM
8 Which expansion slot would be used to install a video capture card in a new computer?
#Peripheral Component Interconnect-Express
9 A technician is helping a customer compare two hard drives. Which unit of measurement is used for the hard drive speed?
#revolutions per minute
10 Refer to the exhibit. Which type of cable is shown in the graphic?
#Serial
11 Which type of memory is unable to have the contents modified?
#ROM
12 Which important feature is offered by the USB standard?
#It can supply power from the computer to devices.
13 Which CPU architecture uses a small set of instructions that are designed to be executed rapidly?
#RISC
14 Which two characteristics are determined by the chip set on a motherboard? (Choose two.)
#maximum amount of memory that can be installed
#type of connectors that will be on the motherboard
15 Which two devices are considered input devices? (Choose two.)
#biometric authentication device
#digital camera
16 Which technology would be best to use for drive redundancy and data protection?
#RAID
17 Which two characteristics of a motherboard can be determined by the form factor? (Choose two.)
#size
shape
18 Which two categories are used to classify CPU architecture? (Choose two.)
#CISC
#RISC
19 Which three system resources are commonly used for communication between the CPU or memory and other components in the computer? (Choose three.)
#IRQ
#DMA
#I/O address
20 What is the function of a capture card?
#enables a video signal to be recorded to the computer hard drive
21 Why are solid state drives reliable and therefore suitable to be installed in computers used in harsh industrial workplaces?
#They consume less power and have no moving parts.
22 A technician needs to back up 4 GB of data using a single storage medium. Which medium can hold the entire 4 GB on a single disc?
#DVD+/-R
23 How many conductors are found in a SATA data cable?
#7
24 What are the two connector types for the 1394a interface? (Choose two.)
#4-pin
#6-pin
25 Which two form factors are commonly used to build a new computer? (Choose two.)
#BTX
#ATX
26 A company employee has very important data on a computer. What RAID level should be used if the criteria include that data be written and read simultaneously and that all data be duplicated using a minimum of three drives?
#5
27 PATA data cables are available in two different types. The types are distinguished by the number of conductors. Which two types are available? (Choose two.)
#40
#80
28 Which three devices are considered output devices? (Choose three.)
#headphones
#monitor
#printer
CHAPTER 2 - SAFE LAB PROCEDURES AND TOOL USE
1 Refer to the exhibit. Which type of tool is shown in the graphic?
cable meter
digital multimeter
network traffic monitor
electrostatic discharger
2 A technician has a room of computers which are running very hot. The technician discovers that the heat sinks in the computers are very dusty. What should the technician use to clean the heat sinks?
mild cleaning solution
lint-free cloth
isopropyl alcohol
compressed air
3 A technician wants to limit the chances of ESD affecting his workspace. Which three precautions should be taken? (Choose three.)
Store all computer components in clear plastic bags.
Ensure antistatic mats are on the workbench and floor.
Wear an antistatic wrist strap.
Ensure that all flooring is carpeted.
Keep all components in antistatic bags.
Keep environment cool and dry.
4 Which two tools can help protect against ESD? (Choose two.)
antistatic wrist strap
compressed air
antistatic mat
safety glasses
polyester clothing
5 A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product?
the material safety data sheet
the insurance policy of the company
the local hazardous materials team
the regulations provided by the Occupational Safety and Health Administration
6 The performance of a computer is reduced after it has been using the Internet. Which three tools could be run to try to improve the performance of the computer? (Choose three.)
Fdisk
Spyware Remover
Defrag
Disk Cleanup
a BIOS updater
Device Manager Utility
7 Which tool in Windows XP gives a technician access to initialize disks and create partitions?
Defrag
Disk Cleanup
Disk Management
Format
Scandisk
8 Which tool should be used if a user needs to optimize space on a hard drive?
Defrag
Disk Management
Fdisk
Format
9 Which two types of tools can help protect a computer from malicious attacks? (Choose two.)
Anti-virus software
Disk Cleanup
Disk Management
Fdisk
Scandisk
Spyware Remover
10 What is the proper way to dispose of outdated CRTs?
All of the components should be disposed of into landfills.
All of the components should be properly incinerated.
All of the components should be recycled whenever possible.
All of the components should be sealed in containers and disposed of into landfills.
11 Which condition refers to a reduced voltage level of AC power that lasts for a period of time?
brownout
sag
spike
surge
12 What is recommended to remove dust from inside a computer case?
damp cloth
dust cloth
household vacuum cleaner
can of compressed air
13 Which three computer components contain hazardous materials and require special handling for disposal? (Choose three.)
batteries
floppy drives
monitors
optical drives
parallel cables
printer toner cartridges
14 Refer to the exhibit. Which type of tool is presented in the graphic?
hex screwdriver
stripped screwdriver
Phillips-head screwdriver
flat-head screwdriver
15 Which Windows XP command-line utility scans the critical files of the operating system and replaces any files that have been corrupted?
Chkdsk
Defrag
Disk Cleanup
Disk Management
Scan System
System File Checker
16 Which precaution should be taken when working around electronic devices?
Avoid using magnetized tools
Only use hand tools from the same vendor
Wear ESD protection to repair monitors in humid environments
Avoid using ESD wrist straps and ESD mats simultaneously
17 Which step should be performed first when servicing computer equipment?
Wipe down the exterior with a lint-free, damp soft cloth.
Open the case and check for any loose connections.
Turn off and remove the power source.
Replace any suspected bad components with known good components
18 Which condition refers to a sudden increase in voltage, which is usually caused by lightning?
brownout
sag
spike
surge
19 Which is the minimum level of electrostatic discharge that a person can normally feel?
5 volts
1000 volts
3000 volts
10,000 volts
20 Which recommendation should be followed first when a fire in the workplace is out of control?
Try to use the elevators to reach the lowest floor faster
Contact emergency services for help
Use company water system to stop the fire from extending to other areas
Try to control the fire with proper extinguishers
21 Which two tools are recommended for cleaning a PC?
Antibacterial spray
Compressed air
Mild abrasive detergent
Nylon brush
Rubbing alcohol
Soft cloth
22 Refer to the exhibit. Which type of tool should be used to remove the screw depicted in the graphic?
Stripped screwdriver
Flat head screwdriver
Hex driver
Philips head screwdriver
23. How does a technician discharge a static buildup?
Touching the painted part of the computer case
Touching the unpainted part of the computer case
Touching an anti static wrist strap before touching any computer equipment
Touching an antistatic mat before touching any computer equipment
24. Which device is designed specifically to protect computers and electrical devices from excess electrical voltage?
Power strip
Standby power supply
Surge protector
Uninterruptible power supply
25. Which three effects can be observed on computer components as a result of climate?
Components overheat if it is too hot
Moisture damages computer parts if it is too humid
Components work too slowly if it is too cold
The risk of ESD increases if the humidity is too low
The risk of ESD increases if the temperature is too high
Components overheat if the humidity is too low
26. Which condition refers to sudden and dramatic increase in voltage which is usually caused by lightning?
Brownout
Sag
Spike
Surge
27. Which two devices commonly affect wireless LANs?
Blu-ray players
Home theaters
Wireless phones
Microwaves
Incandescent light bulbs
External hard drives
28. Which two computer components can contain very high voltages?
DVD ROM
Monitor
Power supply
Scanner
Wireless keyboard
CHAPTER 3
1.A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a PATA hard drive?
#molex
2.Refer to the exhibit. Which type of port is shown?
#USB
3.After a technician has assembled a new computer, it is necessary to configure the BIOS. At which point must a key be pressed to start the BIOS setup program?
#during the POST
4.A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a floppy drive?
#Berg
5.Which solution should be used to clean a CPU and a heat sink?
#isopropyl alcohol
6.isopropyl alcohol
#7
7.A technician is troubleshooting a computer that has a malfunctioning floppy drive. The technician observes that the floppy drive light remains lit constantly. How should the technician attempt to repair the problem?
#Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard.
8.Which type of drive is installed in a 5.25-inch bay?
#optical drive
9.Which additional 4-pin or 6-pin power connector is required by some motherboards?
#AUX
10.A technician is assembling a new computer. Which two components are often easier to install before mounting the motherboard in the case? (Choose two.)
#CPU
#Memory
11.When building a computer, which two components are normally installed in 3.5-inch drive bays? (Choose two.)
#hard drive
#floppy drive
12.Which port is typically used for external wireless NICs?
#USB
13.A technician is installing a new CPU in a ZIF socket on a motherboard. What is the primary way of securing the CPU in place?
#load lever
14.Which action is recommended to prevent the motherboard from contacting the metal base of the case?
#Use standoffs to keep the motherboard above the metal base.
15.A field technician has been asked to install a wireless 802.11g NIC in a computer, but is unsure about the expansion slots available. Which two types of wireless NICs should the technician have available? (Choose two.)
#PCI
#PCIe
16.What is the most reliable way for users to buy the correct RAM to upgrade a computer?
#Check the motherboard manual or manufacturer's website.
17.Refer to the exhibit. Which type of hard drive uses the power connector shown?
#SATA
18.A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error?
#It issues a number of short beeps.
19.What is a convenient way that a technician can tell whether a ribbon cable is for an IDE hard drive or a floppy drive?
#The floppy cable has a twist in the cable.
20.Which internal component of a computer uses a 3-pin power connector?
#fan
CHAPTER 5
1.Once minimum hardware requirements are satisfied, where should a technician look to determine if the computer hardware has been tested with Windows XP?
*the Windows XP Hardware Compatibility List>
2.What are two features of upgrading Windows 2000 to Windows XP? (Choose two.)
* The File System Is Upgrated To NTFS
*Windows 2000 applications and settings are kept.
3.While performing preventive maintenance, a technician notices that the operating system is missing updates. How can the technician enable automatic updates?
*Run the Automatic Updates utility from the Control Panel.
4.A technician has many new computers to set up. The technician completely configures one master computer and makes an image of the hard drive. This image is then installed on the other computers. What is this process called?
*disk cloning
5.A user installs a new sound card driver in a computer that is working properly. After installing the driver for the new sound card the computer fails to boot. Which quick fix can the user implement to return to the previous working state?
*boot to Last Known Good Configuration
6.A user is running Windows Vista and has an application that runs in Windows XP but the application fails to run in Vista. In which Vista mode should the user try running the application?
*compatibility mode
7.A technician has a computer that is unable to boot Windows XP properly. The technician has decided that it is necessary to attempt a repair of XP. Which utility will be run if the technician selects Repair XP from the XP boot disk?
*Recovery Console
8.Which operating mode is used by Windows XP to run a DOS application?
*real mode
9.Which set of guidelines is used to ensure that programmers develop applications that are compatible with an operating system?
*API
10.When a computer boots from the Windows Vista disc, which three functions are performed if the Custom (advanced) option is selected? (Choose three.)
*A clean copy of Windows Vista is installed.