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MIS Essentials, 3e (Kroenke)
Chapter 2: Business Processes, Information Systems, and Information
Multiple Choice
1) A ______is a network of activities, roles, resources, repositories, and data flows that interact to accomplish a business function.
A) workgroup
B) task force
C) grid
D) business process
Answer: D
Page Ref: 27
Difficulty: Easy
AACSB: Dynamics of the Global Economy
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
2) ______are specific tasks that need to be accomplished as part of the business process.
A) Repositories
B) Resources
C) Activities
D) Databases
Answer: C
Page Ref: 29
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
3) A ______is a sub-set of the activities in a business process that is performed by an actor.
A) sequence flow
B) resource
C) data flow
D) role
Answer: D
Page Ref: 29
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
4) Activities within a business process are shown in ______.
A) circles
B) rectangles
C) squares
D) diamonds
Answer: B
Page Ref: 30
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
5) According to the business process modeling notation, the start of a business process is symbolized by a ______.
A) circle having a thick border
B) circle having a narrow border
C) square having a thick border
D) square having a narrow border
Answer: B
Page Ref: 29
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
6) According to the business process modeling notation, the end of a business process is symbolized by a ______.
A) circle having a thick border
B) circle having a narrow border
C) square having a thick border
D) square having a narrow border
Answer: A
Page Ref: 29
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
7) A(n) ______is a collection of data that is stored within the business records.
A) repository
B) role
C) activity
D) resource
Answer: A
Page Ref: 30
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
8) ______represent the movement of data from one activity to another.
A) Data charts
B) Data buses
C) Data modules
D) Data flows
Answer: D
Page Ref: 30
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
9) According to the business process modeling notation, an activity with a boxed plus sign inside it indicates a ______.
A) sub-process
B) data flow
C) sequence flow
D) data repository
Answer: A
Page Ref: 30
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
10) ______is the ratio of benefits to costs.
A) Effectiveness
B) Efficiency
C) Efficacy
D) Effort
Answer: B
Page Ref: 31
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
11) What is the defining characteristic of the outermost components (hardware and people) of the IS framework?
A) They take actions.
B) They are the costliest components in the framework.
C) They are both sets of instructions.
D) They are sunk costs.
Answer: A
Page Ref: 32
Difficulty: Moderate
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Discuss the role of information systems in supporting business processes
12) The software and procedure components of the IS framework are both ______.
A) actors
B) sets of instructions
C) the outermost components
D) bridges between the human side and the computer side
Answer: B
Page Ref: 32
Difficulty: Moderate
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
13) The ______component of the IS framework provides instructions for people.
A) procedure
B) software
C) information
D) data
Answer: A
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
14) In the IS framework, ______is/are the bridge between the computer side on the left and the human side on the right.
A) procedures
B) systems
C) information technology
D) data
Answer: D
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
15) Which of the following are actors in an information system?
A) software and hardware
B) procedures and people
C) data and software
D) hardware and people
Answer: D
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
16) When work that was formerly done by people has been moved to computers, it is said to be ______.
A) outsourced
B) automated
C) digitized
D) motorized
Answer: B
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
17) Automation of a process activity consists of moving work from the ______of the symmetrical five-component framework.
A) computer side to the human side
B) data side to the procedures side
C) human side to the computer side
D) software side to the hardware side
Answer: C
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
18) ______is defined as recorded facts or figures.
A) Information
B) Substance
C) Data
D) Content
Answer: C
Page Ref: 33
Difficulty: Easy
Study Question: Study Question 4
Learning Outcome: Describe the components of an information system (IS)
19) John Reed's height is 6 feet 3 inches. John's finding is an example of ______.
A) data
B) information
C) substance
D) content
Answer: A
Page Ref: 34
Difficulty: Moderate
AACSB: Analytic Skills
Study Question: Study Question 4
Learning Outcome: Describe the components of an information system (IS)
20) The fact that Joe Heisenberg works 9 hours per day is an example of ______.
A) substance
B) content
C) information
D) data
Answer: D
Page Ref: 34
Difficulty: Moderate
Study Question: Study Question 4
Learning Outcome: Describe the components of an information system (IS)
21) Which of the following refers to information that is based on correct and complete data, and has been processed correctly as expected?
A) relevant information
B) measurable information
C) accurate information
D) timely information
Answer: C
Page Ref: 36
Difficulty: Easy
Study Question: Study Question 5
Learning Outcome: Describe the components of an information system (IS)
22) A monthly report that arrives 6 weeks late is an example of information that is not ______.
A) timely
B) relevant
C) accurate
D) sufficient
Answer: A
Page Ref: 36
Difficulty: Easy
Study Question: Study Question 5
Learning Outcome: Describe the components of an information system (IS)
23) Which of the following is a characteristic of good information?
A) It must be freely available.
B) It must be more than just barely sufficient.
C) It must be based on incomplete data.
D) It must be contextually relevant.
Answer: D
Page Ref: 37
Difficulty: Moderate
Study Question: Study Question 5
Learning Outcome: Describe the components of an information system (IS)
24) As the CEO of a call center, which of the following information is good information for you?
A) hourly variances of performance parameters in each queue
B) daily reports of call abandons due to system downtime
C) lists of stationery usage consolidated weekly
D) department-level averages of revenue generation figures
Answer: D
Page Ref: 37
Difficulty: Moderate
AACSB: Analytic Skills
Study Question: Study Question 5
Learning Outcome: Describe the components of an information system (IS)
25) ______information is information that directly pertains both to the context and to the subject .
A) Timely
B) Relevant
C) Measurable
D) Accurate
Answer: B
Page Ref: 37
Difficulty: Easy
Study Question: Study Question 5
Learning Outcome: Describe the components of an information system (IS)
26) Which of the following is true regarding characteristics of good information?
A) Information needs to be more than just barely sufficient for the purpose for which it is generated.
B) Information must hold an appropriate relationship between its cost and its value.
C) Information that is accurate can be based on incomplete data.
D) Information must be just recorded facts and figures.
Answer: B
Page Ref: 37
Difficulty: Moderate
Study Question: Study Question 5
Learning Outcome: Describe the components of an information system (IS)
27) ______can be defined as the perceived difference between what is and what ought to be.
A) A problem
B) Egocentric thinking
C) Empathetic thinking
D) Cognition
Answer: A
Page Ref: 38
Difficulty: Easy
Study Question: Study Question 5
Learning Outcome: Describe the components of an information system (IS)
28) ______thinking centers on the self.
A) Paranoid
B) Egocentric
C) Cognitive
D) Empathetic
Answer: B
Page Ref: 38
Difficulty: Easy
AACSB: Ethical Understanding and Reasoning Abilities
Study Question: Study Question 5
Learning Outcome: Discuss the ethical and social issues raised by the use of information systems
29) People who engage in ______thinking consider their view as one possible interpretation of the situation and actively work to learn what other people are thinking.
A) empathetic
B) cognitive
C) egocentric
D) paranoid
Answer: A
Page Ref: 38
Difficulty: Easy
AACSB: Ethical Understanding and Reasoning Abilities
Study Question: Study Question 5
Learning Outcome: Discuss the ethical and social issues raised by the use of information systems
True or False
1) Members of a team in a company need to understand business processes since they need a better way of sharing vendor data.
Answer: TRUE
Page Ref: 26
Difficulty: Easy
Study Question: Study Question 1
Learning Outcome: Discuss the role of information systems in supporting business processes
2) To design an improved process, it is necessary to understand the existing process.
Answer: TRUE
Page Ref: 27
Difficulty: Easy
Study Question: Study Question 1
Learning Outcome: Discuss the role of information systems in supporting business processes
3) A role is a subset of activities in a business process.
Answer: TRUE
Page Ref: 29
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
4) Swimlane format is a graphical arrangement in which all of the activities for a given role are shown in a single vertical or horizontal lane.
Answer: TRUE
Page Ref: 29
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
5) In some business processes, a role can be fulfilled by an information system.
Answer: TRUE
Page Ref: 29
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
6) According to the business process modeling notation standard, the start of a business process is symbolized by a circle having a thick border.
Answer: FALSE
Page Ref: 29
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
7) According to the business process modeling notation standard, the end of a business process is symbolized by a circle having a narrow border.
Answer: FALSE
Page Ref: 29
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
8) A collection of databases is an example of a repository.
Answer: TRUE
Page Ref: 30
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Describe the components of an information system (IS)
9) Data flows represent the movement of data from one activity to another.
Answer: TRUE
Page Ref: 30
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 2
Learning Outcome: Describe the components of an information system (IS)
10) A repository can be printed records stored in a shoebox, collection of files in the cloud, or computer databases.
Answer: TRUE
Page Ref: 30
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Describe the components of an information system (IS)
11) Process quality can be measured in two dimensions: process effectiveness and process efficiency.
Answer: TRUE
Page Ref: 30
Difficulty: Easy
Study Question: Study Question 3
Learning Outcome: Discuss the role of information systems in supporting business processes
12) Buyers read vendor and product data from the vendor data repository, but they don't write them.
Answer: FALSE
Page Ref: 30
Difficulty: Easy
Study Question: Study Question 2
Learning Outcome: Discuss the role of information systems in supporting business processes
13) Effectiveness is the ratio of benefits to cost.
Answer: FALSE
Page Ref: 31
Difficulty: Easy
Study Question: Study Question 3
Learning Outcome: Discuss the role of information systems in supporting business processes
14) An activity is considered automated when it is characterized by people following procedures.
Answer: FALSE
Page Ref: 32
Difficulty: Easy
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
15) The outermost components of the symmetrical five-component framework of an IS are data and procedures.
Answer: FALSE
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
16) In the five-component framework of an IS, the actors are hardware and people.
Answer: TRUE
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
17) In the five-component framework of an IS, data is the bridge between the computer side and the human side.
Answer: TRUE
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
18) Software and procedure components are both sets of instructions, in the IS framework.
Answer: TRUE
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
19) Procedures act as the bridge between the computer and human sides of the five-component framework of an IS.
Answer: FALSE
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
20) Automation is the process in which instructions for humans are transferred to instructions for hardware.
Answer: TRUE
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
21) Automation moves work from the software component to the data component.
Answer: FALSE
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Describe the components of an information system (IS)
22) One of the major benefits of an information system is labor savings.
Answer: TRUE
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 3
Learning Outcome: Explain how IS can be used to gain and sustain competitive advantage
23) Data that is summed is called information.
Answer: TRUE
Page Ref: 33
Difficulty: Easy
Study Question: Study Question 4
Learning Outcome: Describe the components of an information system (IS)
24) Information is data presented in a meaningful context.
Answer: TRUE
Page Ref: 34
Difficulty: Easy
Study Question: Study Question 4
Learning Outcome: Describe the components of an information system (IS)
25) Information is data processed by summing, ordering, averaging, grouping, comparing, or other similar operations.
Answer: TRUE
Page Ref: 34
Difficulty: Easy
Study Question: Study Question 4
Learning Outcome: Describe the components of an information system (IS)
26) The major benefit of automating a process is that the data stored in databases and other repositories can readily be processed to produce information.
Answer: TRUE
Page Ref: 32
Difficulty: Easy
AACSB: Use of Information Technology
Study Question: Study Question 4
Learning Outcome: Discuss the role of information systems in supporting business processes
27) Data is knowledge derived from information.
Answer: FALSE
Page Ref: 33
Difficulty: Easy
Study Question: Study Question 4
Learning Outcome: Describe the components of an information system (IS)
28) Average wage is knowledge that can be derived from the data of individual wages.
Answer: TRUE
Page Ref: 34
Difficulty: Easy
Study Question: Study Question 4
Learning Outcome: Describe the components of an information system (IS)
29) Accuracy is important with information, but not crucial. As long as it is relevant and timely, it may not need to be complete.
Answer: FALSE
Page Ref: 36
Difficulty: Easy
Study Question: Study Question 5
Learning Outcome: Discuss best practices for selecting, evaluating, and managing information systems projects
30) A well-formatted report is characteristic of good information.
Answer: FALSE
Page Ref: 36
Difficulty: Easy
Study Question: Study Question 5
Learning Outcome: Discuss best practices for selecting, evaluating, and managing information systems projects
31) Accurate information is information that is based on correct and complete data, and has been processed correctly as expected.
Answer: TRUE
Page Ref: 36
Difficulty: Easy
Study Question: Study Question 5
Learning Outcome: Discuss best practices for using and managing databases
32) The quality of our thinking is a large part of the quality of the information system we use, especially for unstructured processes.
Answer: TRUE
Page Ref: 36
Difficulty: Easy
Study Question: Study Question 5
Learning Outcome: Discuss best practices for using and managing databases
33) Just barely sufficient information is information that is sufficient for the purpose for which it is generated, but only so.
Answer: TRUE
Page Ref: 37
Difficulty: Easy
Study Question: Study Question 5
Learning Outcome: Discuss best practices for using and managing databases
34) Relevant data are those which aptly pertain both to the context and to the subject.
Answer: TRUE
Page Ref: 37
Difficulty: Easy
Study Question: Study Question 5
Learning Outcome: Discuss best practices for using and managing databases