Chapter 11 Review and Discussion Questions
Chapter 11 Review and Discussion Questions
1. Discuss how an organization’s objectives may affect its search for opportunities.
If an organization’s objectives match the opportunities then they will be able to get those opportunities, but if the objectives don’t match or aren’t close then those opportunities would be reached or met.
2. What are the key elements of the strategic management process?
The key elements are a crisis leader, a crisis team, risk assessment, crisis management, leadership’s role and effective crisis communication.
3. What is the difference between a strategic vision and a mission statement?
Strategic vision is an ambitious view of the future that everyone in the organization can believe in and that is not readily attainable, but a mission statement is an enduring statement of purpose that distinguishes one organization from other similar enterprises.
4. The essence of the strategic management process is adapting to change. Discuss.
You never know what crisis might arise even if you are ready or not ready for it so people have to be able to adapt so everyone will be safe and stay out of harms way.
5. What are the current factors or trends that make precrisis planning an important aspect of strategic leadership?
The current factors or trends are that storms are becoming more violent which can do more damage on buildings is one example so peole have to be ready for anything and everything in order to plan the right way.
6. What are the three main components of a precisis plan?
The three main components of precisis planning are using the SWOT technique to identify events that could trigger a crisis in the future, integrate crisis management into the strategic management process so it remains a regular part of the assessment process and lastly establish a philosophy that recognizes and supports crisis management as an essential component of organizational existence.
7. Describe the responsibilities of the crisis leader.
The duties of a crisis leader include requiring individuals or departments to keep logs of complaints or incidents, monitoring customers and employee complaints and behavior, identify emerging patterns or trends and coordinating the activities of the crisis management team to ensure that the members work well together.
8. What is the appropriate role of an organizations top leadership during a crisis?
The appropriate role of an organizations top leadership during a crisis is to contact other departments, maintain composure and keep everyone else knowing that everything is going to be okay.
9. What are the phases of the eight-stage model of planned change?
The phases with an eight-stage model of planned change is establish sense of urgency, form powerful guiding coalition, develop a compelling vision, communicate the vision widely, empower employees to act the vision, generate short-term wins, consolidate gains, create greater change and institutionalize changes in the organizational culture.
10. What is the difference between people- and task –oriented approaches to overcoming resistance to change?
People-oriented actions ways that employees are able to stay informed, supportive, motivated about a change, but task-oriented actions are dealing with power and structural issues of implementing major changes.