ALLAHABAD BANK

CBS PROJECT OFFICE, VASHI, NAVI MUMBAI

Tender Notice for Supply and Installation of Line Matrix Printer

Tender Notice No.ALB/CBSO/ITSS/TENDER/LMP/572 dated 23/03/2018

Allahabad Bank, CBS Office, Banking Complex II, 5th & 6th Floor, Plot No. 9 & 10, Sector-19A, Vashi, Navi Mumbai–400703invites sealed tendersfrom the Original Equipment Manufacturers (OEMs) / Authorized Distributors / Authorized Dealersfor supply of Line Matrix Printer, as per below mentioned details:

Place of Delivery / Allahabad Bank,
CBS Project Office,
Banking Complex II, 5th & 6th Floor,
Plot No. 9 & 10, Sector-19A, Vashi,
Navi Mumbai–400703
Item Description / Line Matrix Printer
Tender Documents / The tender can be downloaded from Bank’s website
Date of issue of Tender / 23/03/2018
Last date, time and venue of Submission of Tender / 06/04/2018 up to 2:30 PM
Allahabad Bank,
CBS Project Office,
Banking Complex II, 5th & 6th Floor,
Plot No. 9 & 10, Sector-19A, Vashi,
Navi Mumbai–400703
Opening of Technical Bid / 06/04/2018 at 3:30 PM at the above mentioned address.
Opening of Commercial Bid / Will be advised subsequently to the biddersqualifying in Technical Bid
Authority & Place of submission of Tender and opening of Technical & Financial Bids / Deputy General Manager,
Allahabad Bank,CBSOffice,
Banking Complex II, 5th & 6th Floor, Plot No. 9 & 10,
Sector-19A, Vashi,
Navi Mumbai–400703
Contact Person / 1)Sh. PrashantGade
Sr. Manager-IT
Mob: 9969867227
2)Sh. VinayPatil
Manager-IT
Mob: 9922962522
Email id.: ,

TERMS AND CONDITIONS

(To be signed and attached along with Sealed Bid)

ELIGIBLITY CRITERIA:

1)The bidder firm should be a Proprietor / Partnership/ Pvt Ltd company incorporated in India. Copy of the certificate of Incorporation/Partnership Deed signed by the authorized signatory is to be submitted.

2)The bidder should have been allotted GST No. by the Govt. Authorities and same shall be enclosed with the bid.

3)The bidder should not have been debarred / blacklisted by any Bank / Central Govt. and any of the State Govt. Organizations in India for non-performance or any other reason as on date of submission of bids is not eligible to participate.

4)The bidder must have two (2) years of experience as on date of submission of bid for supplying and installationof Computer Hardware to at least two (2) commercial banks / PSU / Government Departments etc. Credential letters shall be enclosed with the bid.

5)The bidder should have executed Purchase Order for supply and installation of minimum 5 no. of Line Matrix Printersas on date of submission of bid in the last 2 years. Attested copies of Purchase Order shall be enclosed with the bid.

6)The bidder must have their own office / support service center in Mumbai / Navi Mumbai.

7)The Bidder should be an OEM or authorized supplier of OEM of the proposed hardware along with AMC support.

ELIGIBLE GOODS AND SERVICES :

The Purchaser is looking for Line Matrix Printer as per Technical Specifications given in Annexure- I.

PERIOD OF VALIDITY OF BIDS :

Bids shall remain valid for 120 days after the date of opening of Bid.

COST OF TENDER / BID DOCUMENT :

Cost of tender document is Rs.250/- which will be paid through Demand Draft / Bankers Cheque infavour of Allahabad Bank, payable at Mumbai

PERFORMANCE SECURITY:

  1. The bidder/supplier on whom any purchase order will be placed by Purchaser, will be required to furnish a performance security in the form of a Bank Guarantee for 10% of the order value of the equipment (Column D of Commercial Bid) and valid up to 90(Ninety) days after the date of completion of five years. The performance security may be submitted at the time of delivery of goods or before release of payment of goods by the purchaser. Please refer Annexure-VIII for format of Performance Security.
  2. The proceeds of the performance security shall be payable to the purchaser as compensation for any loss resulting from the supplier’s failure to complete its obligations under the contracts.
  3. The performance security shall be denominated in the INDIAN RUPEES only and shall be in the form of a bank guarantee issued by a Scheduled Commercial bank located in India.
  4. The performance security will be discharged by the purchaser on request by the bidder in writing and returned to the bidder/ supplier not later than 30 (thirty) days following the date of completion of the supplier’s/bidder performance obligations, including warranty and maintenance obligations.

BID SECURITY :

Rs.8,200/-(Rupees Eight Thousand Two Hundred only) in form of demand draft / banker cheque issued in favor of Allahabad Bank. The bid security is required to protect the Bank against the risk of Bidder’sconduct.

The bid security shall be forfeited:

i)If Bidder withdraws his offer during the period of validity of bid; or

ii)In case the successful Bidder;

  • fails or refuses to furnish performance guarantee; or
  • fails or refuses to execute the Purchase Order within the stipulated time schedule or if the order is cancelled in terms of Order cancellation clauses as mentioned elsewhere in this document.

Bid Security of unsuccessful bidder will be returned after finalization of L1 bidder. The bid security of L1 vendor would be returned after successful supply & Installation of Hardware and submission of performance security.

PAYMENT TERMS :

  1. The Vendor’s request(s) for payment shall be made to the Purchaser in writing, accompanied by an invoice describing, as appropriate, the Goods delivered and services performed and documents submitted and upon fulfillment of other obligations.
  2. Payments shall be made promptly by the Purchaser but in no case later than sixty (60) days of submission of an invoice/claim supported by all required documents by the Vendor.
  3. Payment will be made to the Vendor in Indian Rupees only.
  4. Payment on Delivery of Goods: 90% of the cost of equipment shall be made by the Purchaser, who have placed the purchase order, on receipt of the specified goods at the site.
  5. Final Payment: balance 10% shall be made by the Purchaser within sixty (60) days, who has placed the purchase order, after installation and issuance of certificate of successful commissioning/acceptance of the supplied goods by the purchaser.

PACKING :

The Vendor shall provide such packing of the Goods as is required to prevent their damage or deterioration during transit to their final destination.The packing shall be sufficient to withstand, without limitation, rough handling during transit and exposure to extreme temperatures, salt and precipitation during transit and open storage.Packing case size and weights shall take into consideration, where appropriate, the remoteness of the Goods’ final destination and the absence of heavy handling facilities at all points in transit. The package should be marked on three sides with proper paint / indelible ink with (i) Contract No., (ii) Purchase Order No., (iii) Vendor’s Name; (iv) Packing List Reference Number.

DELIVERY AND DOCUMENTS :

a)Delivery & Installation of the goods shall be made by Vendor within 2 weeks from issue of Purchase Order. The goods must be supplied with their original and complete printed documentation. Delivery of the goods means the complete set of goods mentioned in purchase order of the purchaser.

b)After Installation of the goods, the bidder must demonstrate working of the said Line Matrix Printer before the competent authority.

c)A report should be prepared regarding the working of the Line Matrix Printer, signed and submitted to the Bank by the bidder.

d)For goods manufactured in India or goods of foreign origin already located in India, all activities to transport the equipments to ultimate destination for delivery as per delivery schedule will be the responsibility of the Bidder.For goods offered from outside India, all activities to clear the goods and transport the equipments to ultimate destination for delivery as per delivery schedule will be the responsibility of the Bidder.The Bidder will be solely responsible for complying with any applicable export/import regulations.The Purchaser will in no way be responsible for any Deemed Export benefit that may be available to the Bidder.

Documents to be submitted to purchaser :

Original and three copies of -

a)The Vendor’s invoice showing purchase order number, goods description, serial number/s of goods, quantity, unit price, total amount;

b)Delivery note, packing list, lorry/railway receipt;

c)Vendor’s certificate (please refer Annexure-VII for format) that the delivered goods are brand new in all its components and conform to the technical specifications required by the Purchaser.In case of software, the Vendor should certify that the software supplied to the Purchaser is licensed and legally obtained;

d)Manufacturer’s (OEM) Warranty certificate;

e)Certificate of origin;

f)Excise gate pass/ octroi receipts, wherever applicable duly sealed indicating payments made;

g)Any other document evidencing payment of statutory levies.

h)Original Media and manuals with licenses certificate, warranty certificate from OEM for complete set of goods mentioned in the purchase order.

WARRANTY AND POST-WARRANTY MAINTENANCE :

WARRANTY:

a)The vendor warrants that the Goods supplied under the Contract are new, unused, of the most recent or current models and incorporate all recent improvements in design and materials. The Vendor further warrants that all the Goods supplied under this Contract shall have no defect arising from design, materials or workmanship or from any act or omission of the Vendor that may develop under normal use of the supplied Goods in the conditions prevailing at the final destination.

b)This comprehensivewarranty shall remain valid for a period of 3 years / 36 months after the Goods have been delivered to and accepted at the final destination and after proper installation, commissioning. Any deviation to the warranty period mentioned above may be liable for rejection of bid.

c)Free on-site maintenance services shall be provided by the Vendor during the period of warranty.

d)Any replacement or repair required within the warranty period will be provided by the supplier free of cost. The supplier will take back the replaced parts / goods at the time of their replacement.

e)The warranty period (3 years / 36 months) should be mentioned in commercial bid document clearly.

f)The Purchaser shall promptly notify the Vendor in writing of any claims arising under this warranty.

g)Upon receipt of such notice the vendor shall, within 24 hours repair or replace the defective goods or parts thereof, without any cost to the Purchaser.

h)If the Vendor, having been notified, fails to remedy the defect(s) within a reasonable period as specified above, the Purchaser may proceed to take such remedial action as may be necessary, at the Vendor’s risk and expense and without prejudice to any other rights which the Purchaser may have against the Vendor under the Contract.

The Vendor must provide the following warranties :

a)The equipment proposed is complete in every way.

b)The hardware/software specification, capabilities and performance characteristics are as stated in the vendor’s proposal and accompanying documentation.

c)The Vendor will offer the Purchaser all technological updates, cost reductions and facilities which are offered to other clients during the contract tenure.

d)If during the warranty period, any equipment has a hardware failure on four or more occasionsin a quarter, the Vendor shall replace the entire unit or component with another of at least thesame quality and performance specifications at no cost to the Purchaser.

POST WARRANTY MAINTENANCE SERVICE:

a)After expiry of the warranty period, annual maintenance and repairs of the entire systems could be done by the supplier and in that case all services available during warranty period will also be made available during post-warranty AMC period.

b)The maximum response time for maintenance complaint from any of the destination specified in the schedule of requirements (i.e. time required for supplier maintenance engineer to report at the installation after a request call through telephone/e-mail is made or letter is written) shall not exceed 4 hours.

c)In case of failure on the part of supplier, to maintain the equipments as per the AMC agreement, Bank will have the right to forfeit the performance security submitted by the bidder.

d)The Bidder is expected to provide AMC for two years after the expiry of warranty period. The AMC amount mentioned (column “D” & column “E” of commercial bid format i.e. Annexure VI) in Commercial Bid has been taken for 2 years to arrive at TCO (Total Cost of Ownership). The AMC Amount(including all taxes) should be between 10to20% of the cost of printer including all taxes (column “C” of commercial bid format i.e. Annexure VI).In case the rate of AMC is not within the range of 10 to 50%, Bank reserves the right to calculate the Maintenance charges at the rate of 15% of printer cost to arrive at the TCO in Commercial Bid.

PAYMENT OF ANNUAL MAINTENANCE CHARGES:

a)The AMC amount shall be released (after warranty period) on entering an agreementas per the standard format (please refer Annexure-IX for format) with the purchaser for annual maintenance of the supplied goods.

b)Annual Maintenance cost (after warranty period) for the equipment shall be paid by the purchaser, who have placed the purchase order, at the rates quoted in commercial bid (column D for 1st year AMC and column E for 2nd year AMC), within thirty days from the date of completion of warranty/maintenance period, subject to satisfactory services rendered during the previous year of warranty/maintenance and on submission necessary papers for AMC agreement to the purchaser.

PENALTY FOR DOWN TIME :

The bidder is required to submit escalation matrix for logging of complaints for issues / maintenance of item supplied with contact person telephone nos., e-mail, mobile nos etc.

The maximum permissible downtime for any equipment is 24 hours. In case an item is not usable beyond the maximum permissible downtime the Vendor will be required to arrange for an immediate replacement of the same by temporary substitute (of equivalent or higher configuration) till it is repaired. Failure to meet the above standards of maintenance will be liable for a penalty of Rs.500/- for any equipment per day per item. The amount of penalty will be recovered from maintenance charges payable for subsequent year or bank guarantee held with the Purchaser.

The Vendor shall conduct preventive maintenance (including inspection, testing, satisfactory execution of all diagnostics, cleaning and removal of dust and dirt from the interior and exterior of the equipment and necessary repairing of the equipment) once at least in every 90 days in addition to the normal maintenance required.

LIQUIDATED DAMAGES:

If the supplier fails to deliver any or all of the Goods or perform the Services within the time period(s) specified in the Tender, the Purchaser shall, without prejudice to its other remedies under the Tender, deduct from the ordered value, as liquidated damages, a sum equivalent to 1% of the delivered price of the delayed Goods for each week or part thereof of delay until actual delivery, up to a maximum deduction of 5% of the order value.

PRICES :

The prices once offered must remain firm and must not be subject to escalation during execution of the purchase order due to fluctuation in foreign currency or change in the duty/tax structure or for any other reason. However, the entire benefits/advantages arising out of fall in prices, taxes, duties or any other reason, must be passed on to the Purchaser without the Purchaser specifically asking for it.

TAXES AND DUTIES :

a)The Vendor will be entirely responsible to pay all taxes including corporate tax and income tax, duties, road permits etc. excluding GST in connection with delivery of goods at site including incidental services and commissioning.

b)GST which will be applicable on the goods, should be clearly mentioned separately which will be paid by the Bank on actual basis on production of proof.

HARDWARE MAINTENANCE :

a)The vendor will carry out preventive and corrective maintenance activities to ensure that all hardware perform without defect.

b)If any critical component of the entire configuration is out of service for three days or more, vendor shall immediately replace the defective unit with a new unit of equivalent or higher performance at no cost to the purchaser.

c)The vendor will respond to a service call and commence repair work on the equipment within 4 hours of being notified of equipment malfunction/failure.

d)The vendor will not subcontract or delegate or permit anyone other than its own personnel to provide maintenance services during warranty and maintenance period without the prior written consent of the Purchaser. In such a case, the purchaser will have the discretion to forfeit the performance security.

ORDER CANCELLATIONS:

The Purchaser reserves the right to cancel the order in the event of one or more of the following circumstances –

a)Breach by the Vendor of any of the terms & conditions of the tender.

b)If the vendor goes into liquidation voluntarily or otherwise.

c)The selected bidder violates the Laws, Rules, Regulations, Bye-Laws, Guidelines, and Notifications etc.

d)The selected bidder fails to complete the assignment as per the time lines prescribed in the Work Order and the extension, if any allowed.

e)Deductions on account of liquidated damages exceed more than 5% of the total work order.

f)Serious discrepancy in hardware noticed at the time of installation.

Addendum / corrigendum, if any would appear only on the Banks website

The Bank reserves the right to accept or reject one or all the Tenders.

Signature of the bidder

(Authorized Signatory)

Name:

Designation:

Place :

Phone :

Email :

(With seal)

INSTRUCTIONS TO BIDDERS

The bidders (OEMs / Authorized Distributors / Authorized Dealers) must submittheir bids in two parts i.e. (i) Technical Bid and (ii) Commercial Bid. Both the Technical Bid and the CommercialBid should be submitted in two separate sealed envelopes duly superscribed as the “TECHNICAL BID” & the “CommercialBID” and both the envelopes should be put and sealed into a third envelope whichshould be superscribed as "TENDER FOR SUPPLY AND INSTALLATION OF LINE MATRIX PRINTER”,Tender NoticeNo., Date, Name andAddress of the Firm. All the envelope should be addressed to The Deputy General Manager, Allahabad Bank, CBS Office.The Technical Bid should be as per Annexure-I,ll, Ill, IV,V and the Commercial Bid as per Annexure-VIrespectively.