Cassandra O’Connell

18 Allard Court Millville, MA 01529

(508) 577-7900

EDUCATION

University of Massachusetts Dartmouth North Dartmouth, MA

Bachelor of Arts in Psychology September 2007-May 2011

Minor: Sociology Dean’s List 2009-2011

GPA: 3.1

Major GPA: 3.23

INTERNSHIP EXPERIENCE

Positive Action Against Chemical Addiction (PAACA) New Bedford, MA

Case Manager September 2010-May 2011

§  Utilize behavioral modification techniques to provide recovering addicts with structured lifestyles conducive to sober living

§  Manage clients in recovery: aid clients in generating and achieving goals, help clients adjust to sober living and learn everyday responsibility

§  Maintain confidential client records and files:

o  develop, update, and maintain Individual Service Plans

o  document paid bills

o  submit and record clients’ paid program fees

§  Complete home visits with clients

§  Supervise urine screenings as needed

§  Provide support and encouragement to clients as needed

§  Maintain confidentiality between clients and case manager per agency policy and government regulations

Intake Specialist September 2010-May 2011

§  Fulfill secretarial duties (filing paperwork, answering phones, etc.)

§  Perform full intake with clients:

o  record basic information including health insurance, identification, brief drug, medical, and psychological history

o  contact local detoxification facilities for bed availability, organize transportation for client from PAACA to facility

EMPLOYMENT

Citizen Schools Normandin Middle School New Bedford, MA (Program developed through PAACA) March 2011-May 2011

Team Leader, Supervisor

§  Oversee group activities: help other team leaders operate programs/activities efficiently and in an organized way

§  Assist middle school students with areas of concern that may cause them to struggle in school such as academic support and improvement in discipline

Mirasol’s Café Dartmouth, MA Barista August 2009-May 2011

§  Provide excellent customer service, exceptionally efficient

§  Receive food and drink orders and payment (utilize register)

VOLUNTEER EXPERIENCE

Donna’s Daycare Millville, MA Assistant Daycare Provider September 2004-Present

§  Provide childcare to children from infancy to age 13

§  Conduct art projects, regulate behavior, and creatively challenge children to increase cognitive development

Southcoast Mentoring Initiative for Learning Education and Service (SMILES) New Bedford, MA

Mentor September 2008-May 2009

§  Assist elementary school students in completing homework assignments, in learning the alphabet, and how to read

§  Build mentee’s self esteem and motivation; provide support and consistency in mentee’s life; and serve as a positive role model

Ø  Personally organized hat and mitten drive for the homeless of New Bedford, MA, 2010

Ø  Personally organized canned food drive for homeless shelters in New Bedford, MA, 2010

Ø  Help for Haiti—helped raise $3,000 in donations for support and relief, 2010

SKILLS AND ABILITIES

§  Strong computer skills in Microsoft Word and PowerPoint

§  Exceptional communication and social skills; upbeat and energetic

§  Outstanding time management skills: simultaneously attend school full-time, maintain job with Citizen schools and Mirasol’s Cafe, and case-managing internship