Campaigns and Community Business Unit

HARROW MENCAP

Campaigns and Community Business Unit

JOB DESCRIPTION

JOB TITLE: Information and Advice project worker (Care Act)

ACCOUNTABLE TO:Head of Campaigns and Community Business Unit

RESPONSIBLE FOR:Delivery high quality information and advice service

LIMITS OF AUTHORITY:TO WORK WITHIN THE AGREED FRAMEWORKS OF HARROW MENCAP INCLUDING POLICIES AND PROCEDURES, BUDGETS AND RELEVANT LEGISLATION

HOURS OF WORK: 20 TO BE WORKED FLEXIBLY

MAIN TASK

DESCRIPTION

To provide Care Act information and Advice /

To obtain and process service users referrals received though the different referralchannels from clients, delivery partners and statutory services
To provide information, advice and support regarding matters relating to the Care Act 2014 and wellbeing
To enable service users to make informed choices about decisions regarding themby providing them with accurate and accessible information.
To provide individual casework for those who need it.
To distribute service evaluation forms to clients who have received a service, in line with partnership arrangements.
Signpost and support service users to appropriate services
Liaise with statutory services to enable service users to access services

Develop and maintain data systems /

To develop and maintain systems that accurately record inputs, outputs and outcomes that meet the needs of both the project , and commissioners
Provide timely management reports and information

Diversity

Working within Harrow Mencap’s equal opportunities policy, ensuring cultural and community understanding and sensitivity.
Ensuring full awareness and understanding of anti discriminatory practice within the team and relevant others.
Ensuring that services reflect the cultural and social diversity of Harrow.

Working with Disabled People /

Working within Harrow Mencap’s equal opportunities policy, philosophy and mission statement, ensuring that the support offered to people is person centred and is reflective of current good practice.
To empower, advocate and campaign for people with learning disabilities, ensuring relevant systems and forums are in place to support this process
To involve people with actively planning and developing services

Administration

To be self sufficient in own administration including the production of reports, upkeep of records and production of accessible information using relevant IT.

Health and Safetyand Safeguarding

Be aware of and follow Harrow Mencap’s safeguarding procedure
Taking responsibility for own H&S

Finance

Adhering to Harrow Mencap’s financial systems and procedures.

Training

To participate in training offered by Harrow Mencap using acquired skills to enhance own work performance.
Undertake any formal qualifications necessary for the role

Personal growth and development /

To actively seek opportunities for personal growth and development
To attend and make effective use of regular supervision
To make full use of Harrow Mencap’s appraisal system to evaluate own work performance, set goals, and demonstrate a willingness to change.

Working with others /

Regular networking and partnership work with other voluntary, statutory and community groups.
Attending meetings as required.
Liaison with and support to carers
Building and maintaining positive internal and external relationships.

Corporate Responsibility

/ •Pro-active involvement in service and organisational developments within Harrow Mencap
•Attending Harrow Mencap meetings and functions as required, including FR activities.
•Working in other Harrow Mencap services as required

Promoting a positive image of self and organisation at all times

Role /

The post holder may be required to undertake other duties, which are in keeping with this post

This JD is only indicative of the role and key functions and will be subject to ongoing review.