CALICO - WHITWORTH CARE

JOB DESCRIPTION

POST:Deputy Manager (Care and Support)

SERVICE AREA:Care and Support (Whitworth Care)

SALARY:Circa. £22, 000

JOB PURPOSE: To deliverhigh quality care and support services to

customers

To support the Registered Manager inthe effective running of the home

To ensure compliance with the Fundamental Standards of Quality andSafety, to meet regulations associated with the Health and Social Care Act (2008) and the requirements of the Care Quality Commission

To deputise in the absence of the Registered Manager

RESPONSIBLE TO:Registered Manager (Care and Support)

RESPONSIBLE FOR: Care Staff, Catering Staff, Domestic staff

KEY DUTIES AND RESPONSIBILITIES:

  1. To support the Registered Manager in the daily running of the home as Deputy Manager, taking responsibility for any operational issues.
  1. To manage the Whitworth Care staff teamto deliver high quality care and support services, in accordance with Company and service based policies and procedures, and have a flexible approach to ensure the night care staff are managed in line with the company performance management systems.
  1. Ensure all staff in the home are managed, developed and supported in accordance with Calico’s approach to ‘realising peoples potential’.
  1. To deliver training and inductions for the team, ensuring any additional training needs are identified and acted upon.
  1. As Deputy Manager to work with the Registered Manager to ensure compliance with the Fundamental Standards of Quality and Safety and regulations as laid out in the Health and Social Care Act (2008) and any other or subsequent requirements of the Care Quality Commission or successor organisations.
  1. To ensure adequate staffing of the services, managing work patterns and rotas (including on call cover), and through deploying staff appropriately to cover for planned and unforeseen circumstances. This may involve covering for absent staff when necessary.
  1. To ensure that personalised care plans and risk assessments are in place and updated for all customers in accordance with regulatory framework guidance.
  1. To adopt and promote a positive approach to service delivery – ensuring regular monitoring and assessment of customer needs to deliver a flexible and adaptable service to accommodate changing needs.
  1. To complete robust assessments for prospective residents, making decisions on admissions.
  1. To implement the medication procedure, including ordering, booking in, administering and returning medication, and completion of staff competency assessments.
  1. To undertake quality assurance audits, implementing action plans within agreed timescales.
  1. To ensure all policies and procedures are followed by staff (including safeguarding, data protection, confidentiality, equalities, employment and regulatory frameworks).
  1. To ensure all regulatory requirements are adhered to and report any areas of concern that are likely to impact on the safety or quality of service delivery.
  1. To ensure that enquiries, referrals and complaints are managed effectively and in accordance with procedures.
  1. To involve and consult with customers to ensure that customers are actively involved in service development and improvement and to use this customer feedback to help shape and drive services.
  1. To promote, co-ordinate and facilitate social activities. To ensure customers are well informed, and are offered opportunities for involvement and consultation.
  1. To be actively involved in the promotion of the service and provide information to the wider community and other relevant agencies.
  1. To establish and maintain effective working relationships with external agencies, engaging and consulting with them in order to develop and improve the delivery of services to our residents.
  1. To be involved in the recruitment, disciplinary and grievance procedures as necessary.
  1. To embrace and adopt Calico’s behavioural styles.
  1. To be proactively involved in the work of a Corporate Group, in order to make an effective contribution to the successful achievement of the group’s aims and objectives.
  1. To work outside normal office hours as necessary to undertake the duties of the post, including on call responsibilities.
  1. To carry out any other duties appropriate to this post, as necessary or as requested, including deputising in the absence of the Registered Manager.

PERSON SPECIFICATION

POST: Deputy Manager

Selection Criteria / Essential (E)
Desirable (D) / Source of Evidence
Qualifications
Professional Qualifications at NVQ level 3 or equivalent / E / Application & Certificate
Professional Management qualification / D / Application & Certificate
First Aid Certificate / D / Application & Certificate
Full driving licence and access to a vehicle for work / E / Application / Licence (s)
Evidence of continuing professional development / D / Application/Interview
Experience
Experience as a Senior worker / Deputy Manager in a care and support service environment / E / Application, Assessment, , Presentation, & Interview
Staff management experience / E / Application, Assessment, Presentation, & Interview
Experience of providing services to diverse groups / D / Application, Presentation & Interview
Ability to motivate and develop staff / E / Presentation, & Interview
Ability to effectively plan in order to achieve objectives/targets / E / Application, Presentation & Interview
Ability to organise work patterns and rotas / E / Application & Interview
Experience of customer involvement and engagement / E / Application, Presentation & Interview
Build confidence, relationships and trust / E / Interview
Skills & Knowledge
Ability to demonstrate an understanding of the needs of older people / E / Application Presentation & Interview
Thorough understanding of working within the Fundamental Standards of Quality and Safety framework and requirements of the Care Quality Commission / E / Application, Presentation & Interview
Ability to implement change / E / Application, Presentation & Interview
Excellent communication, both verbal and written / E / Application, Presentation & Interview
Ability to monitor and manage performance / E / Application & Interview
Ability to motivate staff teams and to provide strong management / E / Application & Interview
Ability to maintain accurate & up to date records / E / Application & Interview
Ability to organise & prioritise workloads, & multi task / E / Application & Interview
Ability to develop and maintain effective working relationships with support agencies and key stakeholders / E / Application & Interview
Effective time management and organisational skills / E / Application & Interview
Takes a flexible approach to role and tasks / E / Application & Interview
Ability to work in a fast paced work environment where initiative and flexibility is key / E / Application, Presentation & Interview
Effective decision making skills / E / Application & Interview

THIS ROLE IS ELIGIBLE FOR A DBS CHECK

BEHAVIOURS:
The following behaviours describe how we expect staff to go about their work in a day to day basis. These behaviours help to create a workplace where everyone who works with Calico has the opportunity to learn and grow their talents in an environment where they feel valued and supported and where their efforts are rewarded and recognised. These behaviours will be assessed during the interview stage.
Passionate about customers
Customer focus is at the heart of what we do at Calico. This can be whether you deal with customers who live in our neighbourhoods or internal customers from other teams or partner organisations.
Rising to the challenge
Calico is an ambitious organisation that is determined to keep improving. This means that every member of staff should be supported to work at a pace and level that enables us to bring about the positive changes we want to achieve.
Committed to Calico
We all need to get the best out of our time at work and also put the best of ourselves into the work we do. To make sure we continue to achieve as an organisation we need dedicated staff to keep us moving forward.
Maximising Potential
There are always opportunities for us to work smarter, not harder, and that’s exactly what we need to do to make sure everybody achieves their potential. This means showing a willingness to try new things and put things right where necessary.
Inspiring leadership
We need confident managers who communicate honestly and appropriately, who lead by example and deliver on promises. They need to motivate, support, challenge and reward their teams to achieve high performance and coach their staff to unlock and develop their full potential / E
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Method of Assessment

A Application form

IInterview

P Presentation

W Written Exercise

SSkills test

CProduction of Certificate