CLASSIFICATION DETAILS
I have a few questions for classification purposes, to ensure that we have interviewed a true cross section of people. Your answers will be held in strict confidence and used only for statistical purposes.
ASK ALL
C.1 AGE: Please Record the Actual Age as Given to You by the Respondent
State Actual Age / (ESTIMATED AGE )18 01 / 30-34 05 / 50-54 09 / 70+ 13
19 02 / 35-39 06 / 55-59 10
20-24 03 / 40-44 07 / 60-64 11
25-29 04 / 45-49 08 / 65-69 12
C.2 SEX: Male 1
Female 2
C.3 STATUS: What is your current status? Are you …?
Single 1
Married / Living as married 2
Separated / Divorced 3
Widowed 4
C.4 How many people are there in your household aged 16+ including yourself?
0 / 1 / 2 / 3 / 4 / 5 / 6 / 7 / 8 / 9+C.5 How many children under the age of 16 are there in your household?
0 / 1 / 2 / 3 / 4 / 5 / 6 / 7 / 8 / 9+C.6 Would you describe the place where you live as being predominantly…..? READ OUT
Rural 1
Urban 2
C.7 Do you have access to the internet? SINGLE CODE
Yes, at home only 1
Yes, at work only 2
Yes, at home and at work 3
No 4
C.8 Which of these, if any, do you have either in your home or for your own personal use? READ OUT.
Yes
/ NoFixed telephone landline - at home / 1 / 2
Broadband internet access - at home / 1 / 2
Mobile broadband - broadband access from a laptop computer
that you can access anywhere, using a mobile provider / 1 / 2
PC / Laptop / 1 / 2
Blackberry / Smart Phone / iPhone...... / 1 / 2
Tablet device – e.g. iPad / 1 / 2
PERSONAL EMPLOYMENT STATUS:
SHOW CARD C.9
C.9 Which of these best describes YOUR OWN current situation?
Working / employee (full/part-time) 1
Self-employed 2
Unemployed / seeking work 3
Retired 4
Full-time home-maker (looking after family) 5
Student 6
Other 7
ASK THOSE WORKING OR SELF-EMPLOYED (CODE 1 OR 2)
Do you have a full-time occupation / paid job of 30+ hours per week 1
A part-time occupation / paid job of 18-29 hours per week 2
A part-time occupation/ paid job of 17 hours or less per week 3
OCCUPATION CHIEF INCOME EARNER (C.I.E.)/ H.O.H.
If C.I.E. is unemployed less than 6 months or has private/contributory/widow/widower pension,
ASK FOR PREVIOUS OCCUPATION
C.10 Specify details - Occupation of Chief Income Earner (WRITE IN DETAIL) ______
IF Farmer 50+ acres Code as F1
Farmer <50 acres Code as F2
Student Code as C1
Home maker (state pension only) Code as E
C.11 EMPLOYMENT TYPE Employed 01
Is the Chief Income Earner employed, Self-employed 02
self-employed, unemployed or retired? Unemployed (less than 6 months) 03
(Code to pre-codes) Unemployed (more than 6 months) 04 (E)
Retired (private pension - contributory, widow(er)) 05
Retired (state pension only) 06 (E)
Farmer 50+ acres 07 (F1)
Farmer <50 acres 08 (F2)
Student 09 (C1)
Other – dependent on state pension only 10 (E)
C.12 (If Retired with private pension or unemployed less than 6 months ask in relation to previous job)
Special responsibilities of C.I.E. Owner / Managing Director 1
Does the Chief Income Earner have Other Director / Partner 2
a management or supervisory role Manager 3
within the company? (Code to pre-codes) Supervisor 4
Foreman 5
Sole Trader 6
Other management role 7
None of these roles 9
C.13 NO. OF STAFF C.I.E. RESPONSIBLE FOR If not responsible for any
(Ask for ALL incl. those with no special responsibilities) employees, write in zero
C.14 QUALIFICATIONS
Does Chief Income Earner have particular Yes 1
qualifications for this job? No 2
C.15 SOCIAL CLASS - CODE A 1
B 2
If Manager or Supervisor (in non-manual role), C1 3
(Code 3 or 4 @ C above,) and you are unsure C2 4
if S/Class is AB or C1: D 5
12+ employees – Code A/ B E 6
<12 employees – Code C1 F……………………………………………………………………7
EDUCATION:
C.16 Did you complete a university / college degree? Yes 1
No 2
C.16A And did you complete the Leaving Certificate or Completed Leaving Cert 1
did you finish school before the Leaving Certificate? Did not complete Leaving Cert 2
Still in 2nd level 3
Not stated 4
C.17 CHIEF INCOME EARNER: Are you the Chief Income Earner/HOH in this household, or not?
Yes 1
No 2
SHOWCARD C.18
C.18 What is your ethnic group?
White, Irish 1
White, Irish Traveller 2
White, British 3
White, European 4
Other white background 5
Black, Irish 6
Black African 7
Other black background 8
Chinese 9
Other Asian background 10
Mixed race 11
Other – (Specify)______12
SHOWCARD C.19
C.19 Do you have any of the following long-lasting disabilities?
Blindness, deafness or a severe vision or hearing impairment 1
A condition that substantially limits one or more basic physical activities,
such as walking, climbing stairs, reaching, lifting or carrying 2
A learning or intellectual disability 3
A psychological or emotional condition 4
Other, including chronic illness 5
None of these 6
C.20 COUNTY - INTERVIEWER TO CODE FROM QUOTA SHEET
Carlow / 1 / Clare / 14Dublin / 2 / Kerry / 15
Kildare / 3 / Limerick / 16
Kilkenny / 4 / Tipperary / 17
Laois / 5 / Waterford / 18
Longford / 6 / Galway / 19
Louth / 7 / Leitrim / 20
Meath / 8 / Mayo / 21
Offaly / 9 / Roscommon / 22
Westmeath / 10 / Sligo / 23
Wexford / 11 / Cavan / 24
Wicklow / 12 / Donegal / 25
Cork / 13 / Monaghan / 26
SECTION 1:
Q.1a I have here a list of Civil Service Departments and Offices. For each one I read out to you, can you tell me whether or not you have had any contact with them over the past 12 months.
By contact, I mean any interaction, between you and the Civil Service Department or Office itself by phone, post,
e-mail, in person or online via a PC, a laptop, tablet or mobile device. This interaction must have come from you.
INTERVIEWER READ OUT:
Contact must have been with the Civil Service Department / Office itself rather than any intermediaries. The following does not constitute interaction.
· Interaction with the HSE does not constitute interaction with the Department of Health.
· Interaction with Post Offices only for Social Welfare benefits, children’s allowance etc. does not constitute interaction with the Department of Social Protection.
· Interaction with An Garda Síochána does not constitute interaction with the Department of Justice and Equality.
Please note the following examples do not constitute interaction:
· Receipt of a routine letter or statement from a Department or Office, for example an annual statement from the Revenue Commissioners, does not constitute a relevant interaction. However, submission of a tax return would represent such interaction.
INTERVIEWER INSTRUCTION (DO NOT READ OUT):
Contact with semi-state or utility companies does not constitute interaction, e.g. Irish Water
READ OUT AND CODE EACH BELOW. MULTICODE ALLOWED.
ASK FOR EACH DEPARTMENT/OFFICE CONTACTED. IF NONE WERE CONTACTED SKIP TO Q. 12
TICK START AND ROTATE
Q.1a / Q.1b / Q.1cYes / No / Once / 2-4
times / 5 or
more
times / Which
most
recent
Dept. of Agriculture, Food and the Marine / 1 / 2 / 1 / 2 / 3 / 1
Dept. of Arts, Heritage the Gaeltacht / 1 / 2 / 1 / 2 / 3 / 2
Dept. of Children & Youth Affairs / 1 / 2 / 1 / 2 / 3 / 3
Dept. of Communications, Energy & Natural Resources / 1 / 2 / 1 / 2 / 3 / 4
Dept. of Defence / 1 / 2 / 1 / 2 / 3 / 6
Dept. of Education & Skills / 1 / 2 / 1 / 2 / 3 / 7
Dept. of Environment, Community & Local Government / 1 / 2 / 1 / 2 / 3 / 8
Dept. of Finance / 1 / 2 / 1 / 2 / 3 / 9
Dept. of Foreign Affairs Trade
- which includes the Passport Office / 1 / 2 / 1 / 2 / 3 / 10
Dept. of Health / 1 / 2 / 1 / 2 / 3 / 11
Dept. of Jobs, Enterprise Innovation / 1 / 2 / 1 / 2 / 3 / 12
Dept. of Justice Equality
– which includes Immigration services / 1 / 2 / 1 / 2 / 3 / 13
Dept. of Public Expenditure Reform / 1 / 2 / 1 / 2 / 3 / 14
Dept. of Social Protection
- which includes local Social Welfare offices / 1 / 2 / 1 / 2 / 3 / 15
Dept. of the Taoiseach / 1 / 2 / 1 / 2 / 3 / 16
Dept. of Transport, Tourism Sport / 1 / 2 / 1 / 2 / 3 / 17
Central Statistics Office (CSO) / 1 / 2 / 1 / 2 / 3 / 18
Courts Service / 1 / 2 / 1 / 2 / 3 / 19
Property Registration Authority / 1 / 2 / 1 / 2 / 3 / 20
Office of Public Works (OPW) / 1 / 2 / 1 / 2 / 3 / 21
Office of the Revenue Commissioners / 1 / 2 / 1 / 2 / 3 / 22
Public Appointments Service (PAS) / 1 / 2 / 1 / 2 / 3 / 23
None of These / 1 / If “None of these” is selected go to Q12
Q.1b How frequently have you interacted with (Each Department/ Office) in the past year? MULTICODE - CODE IN GRID ABOVE - Ask for all “Yes” answers to Q.1a except for “None of these”
Q.1c Which Government Department or Office have you interacted with most recently? SINGLE CODE - CODE IN GRID ABOVE - Ask for all “Yes” answers to Q.1a except for “None of these”
ASK ALL WHO HAVE HAD ANY INTERACTION WITH ANY DEPARTMENT IN THE PAST 12 MONTHS (Q. 1a). OTHERS GO
TO Q. 12. INTERVIEWER REMIND RESPONDENT THAT RECEIPT OF A ROUTINE LETTER OR STATEMENT, FOR EXAMPLE AN ANNUAL STATEMENT FROM THE REVENUE COMMISSIONERS, DOES NOT CONSTITUTE INTERACTION.
SHOWCARD 2
Q.2 Thinking about your most recent interaction (Q.1c) with a Civil Service Department or Office, which of the following best describes the nature of this contact? Were you …? SINGLE CODE ONLY
Seeking general information / 1Providing information / 2
Carrying out a transaction / 3
Enquiring about a particular service/entitlement/application / 4
Seeking payment/collecting allowance / 5
Resolving an issue / querying the meaning or accuracy in documentation received / 6
Requesting a form / 7
Other (please specify) / 8
None of these / 9
(Interviewer Note: No Q3)
Q.4a Thinking about this most recent interaction (Q.1c), did you mainly deal with the relevant Department or Office by
telephone, in writing, in person, by e-mail or online via a PC, a laptop, a mobile device or a tablet?
SINGLE CODE ONLY
By phone / 1In writing / 2
In person / 3
Through e-mail / 4
Online via a PC / laptop / 5
Online via a mobile device / tablet / 6
Other (please specify) ______/ 7
Q.4b Which other methods of communication have you ever used to interact with any Government Department or Office?
READ OUT. MULTICODES ALLOWED
By phone / 1In writing / 2
In person / 3
Through e-mail / 4
Online via a PC / laptop / 5
Online via a mobile device / tablet / 6
Other (please specify) ______/ 7
None of these / 8
Q.4c – ASK ALL WHO HAVE NOT INTERACTED WITH THE CIVIL SERVICE ONLINE VIA A PC, A LAPTOP, A MOBILE DEVICE
OR A TABLET (CODES 5,6) IN Q.4a/b
Q.4c Was there any reason in particular why you did not interact with a Government Department or Office online?
UNPROMPTED, MULTICODE
Limited internet access / 1Unfamiliar with the internet / 2
Difficult website interface / 3
Prefer face to face interaction / 4
Prefer phone interaction / 5
Prefer written interaction / 6
I wasn’t aware it was available online / 7
The service didn’t exist / 8
Other (please specify) ______/ 9
Don’t Know / 10
ASK ALL WHO HAVE HAD ANY INTERACTION WITH ANY DEPARTMENT IN THE PAST 12 MONTHS (Q. 1a)
Q.5a Thinking of the most recent interaction you had with a Civil Service Department or Office (Q.1c) – overall how
satisfied or dissatisfied were you with the service you received? PROBE TO PRECODE
Very satisfied / 1Fairly satisfied / 2
Neither satisfied nor dissatisfied / 3
Fairly dissatisfied / 4
Very Dissatisfied / 5
Don’t know/No opinion / 6
Q.5b Thinking of the most recent interaction you had with a Civil Service Department or Office (Q.1c) – overall how satisfied or dissatisfied were you with the outcome of the contact you had? PROBE TO PRECODE
Very satisfied / 1Fairly satisfied / 2
Neither satisfied nor dissatisfied / 3
Fairly dissatisfied / 4
Very Dissatisfied / 5
Don’t know/No opinion / 6
Q.5c Thinking of the most recent interaction you had with a Civil Service Department or Office (Q.1c) – was the service you received, better than expected, the same as expected or worse than expected? PROBE TO PRECODE
Better than expected / 1Same as expected / 2
Worse than expected / 3
Don’t know/No opinion / 4
Q.6 - ASK ALL WHO HAD ANY INTERACTION BY PHONE WITH A GOVERNMENT DEPARTMENT OR OFFICE IN THE
PAST 12 MONTHS (Q. 4 a/b), CODE 1. OTHERS GO TO Q. 7
SHOWCARD 6,7,8,9,10
Q.6 Thinking of the most recent interaction you had by phone, please tell me how satisfied or dissatisfied you were