SYLLABUS
BUSN 6630, Management of Operations, Spring 2017
Section DH1, Call #35279.
Course active from Thursday, March 16, 2017 to Thursday, May 11, 2017.
Meets Thursday, 6:30pm to 9:15pm, South Denver Campus
Instructor: Michael D. Harper, Ph.D.
Course Description: BUSN 6630, Management of Operations
This course is concerned with the production and delivery of goods and services. It provides an overview of a variety of key Operation Management issues including scheduling, capacity determination, facility location and layout, distribution and related topics. The use of model-assisted decision making is emphasized.This is a Hybrid course. The hybrid design is one classroom session and one online session each week. For this course, the online sessions will include video lectures and quiz assignments. The video lectures are found at the website [MDHarper.com]. The classroom sessions will consist of lectures, discussions, exams, and project presentations. Quiz assignments are based on online video lectures. Homework assignments and memo assignmentsare based on in class lectures. All assignments are available and submitted through Canvas.
Schedule:
# / ClassThursday / Class Content / Quiz, Homework, and Memo
Due Saturday by 11:59pm
Legend: T#=Topic#, Q#=Quiz#,
M#=Memo#, H#=Homework#
Saturday / T1 / T2 / T3 / T4 / T5
1 / March 16 / Syllabus & 1. Forecasting / March 18 / Q1
2 / March 23 / Spring Break
3 / March 30 / 2. Linear Programming / April 1 / H1 / Q2
4 / April 6 / 3. Aggregate Planning / April 8 / M1 / H2 / Q3
5 / April 13 / 4. Inventory / April 15 / M2 / H3 / Q4
6 / April 20 / --Exam1, Topics 1,2 / April 22 / M3 / H4 / Q5
7 / April 27 / 5. MRP & SPC & Scheduling / April 29 / M4 / H5
8 / May 4 / --Exam2, Topics 3,4 / May 6
9 / May 11* / Projects
*End of Course. Nothing accepted or considered after 11:59pm on May 11, 2017.
*Individual project reports due through Canvas by 11:59pm on May 11, 2017.
*Project Presentations due in class.
Course Work Flow:
Online Material Quiz In Class Material Homework Memo Exams Project
Grading:
Percentage / Grade / Description / Grade Measures90 to 100 / A / Excellent / 5 Quizzes @ 20 points = 100 points
80 to 89 / B / Good / 5 Homework Assignments @ 20 points = 100 points
70 to 79 / C / Competent / 4 Memo Assignments @ 20 points = 80 points
60 to 69 / D / Below Average / 2 Exams @ 80 points = 160 points
0 to 59 / F / Failing / 1 Project = 60 points
No +/- grades. / Total Points = 500 points
Grades posted on Canvas during course. Course grade reported to registrar and not on Canvas.
General Policies:
Grades based solely on grade measure performance. Grades are not negotiated. No +/- grades.The rounding convention used in this course is: a number, X, with a value 1.5≤X<2.5 is rounded to 2.0 if rounding to the unit digit. This rounding convention will be used for grades, homework, and exams.
Never round during calculations on assignments and exams. Only round presentations.
No Curves. No Extra Credit. No Adds. No drops after last exam date. No Incomplete Grades.
Quiz, Homework, and Memo assignments will be available on Canvas.
Submit all assignments only through Canvas by 11:59pm on the due date. No late assignments accepted.
Exams are in class. No exam will result in a zero.
Make-up exams must be scheduled with me on or before the last day of the course to replace the zero.
Exams returned. Make-up exams not returned.
Grades on assignments posted in Canvas. Course grade reported to the registrar and not posted on Canvas.
The policies and procedures in this syllabus will be followed in this course and applies to every student. Students are responsible to know and comply with all policies and procedures.
Course Material:
Required (Bring to first class period). This is not a textbook The Red Book is lecture supplements.Red Book, Operations Management, 2016 Edition, M.D. Harper, Ph.D.
ISBN: 978-0-982-2980-4-6. The Red Book is available only at the bookstore.
- Required. This is a textbook.
- Operations Management: Sustainability and Supply Chain Management, J.Heizer and B.Render, 12th edition, Pearson. ISBN-13:978-0134130422
.
Reading Material:
The required readings are from the textbook, Operations Management: Sustainability and Supply Chain Management, J.Heizer and B.Render, 12th edition. There will be additional material covered in the lectures not specifically covered in this textbook. The textbook will cover material that will not be covered in the lectures or required for this course. There will also be online material available through the website [ MDHarper.com ]. However, reading assignments out of the textbook are required for each topic. In some cases, specific pages are identified for reading. In other cases, the beginning page number is identified and the following pages are indicated for reading where all the information is valuable for this topic but the lectures will identify which material is necessary for this course. Reading required for each topic.
Topic 1. Introduction.Overview to operations management, Chapter 1, pages 1ff.
Operations strategy, chapter 9, pages 367ff.
Break-even analysis, supplement 7, pages 318ff.
Topic 2. Forecasting.
Forecasting, chapter 4, pages 105ff.
Topic 3. Linear Programming.
Linear Programming, module B, pages 699-728
Transportation models, module C, pages 729-746
Topic 4. Aggregate Planning.
Aggregate planning and S&OP, chapter 13, pages 529ff
Topic 5. Inventory Theory.
Inventory management, chapter 12, pages 487ff
Topic 6. MRP&ABC.
Material Requirement Planning (MRP) and ERP, chapter 14, pages 563ff
ABC analysis, chapter 12, pages 491-493.
Topic 7. Scheduling & Logistics Management.
Short-Term scheduling, chapter 15, pages 599ff
Topic 8. Project Management.
Project management, chapter 3, pages 59ff
Topic 9. SPC & Statistical Quality Control.
Statistical process control, supplement 6, pages 245-259
Topic 10. Quality Management.
Managing quality, chapter 6, pages 213ff
Course Objectives. This course will survey concepts, methods, and strategies commonly used in the management of operations. Recognition of problems, application of techniques, and communication of results are emphasized through lectures, assignments, and exams. The approach to the material in this course will include the progressive objectives of a basic understanding of the underlying concepts of operations, a proficiency in the application of tools to operations problems, an ability to formulate, evaluate, and critique operational strategies, and an exposure to a selection of operations environments. This course should provide a student the capability to independently acquire a workable solution to commonly encountered operations problems or to be an effective leader or contributor in a team effort dealing with operations issues.
Course Structure. This course contains lectures, reading material, online material, quizzes, homework, memos, a project, and exams. Course grade is based solely on student’s performance on assignments which include quizzes, homework, memos, a project, and exams. Grades are not negotiated. No curves. No extra credit. In calculating course grades, normal rounding conventions are used.
The rounding convention used in this course is: a number, X, with a value 1.5≤X<2.5 is rounded to 2.0 if rounding to the unit digit. Or, a value exactly half-way between two significant values is rounded up. This rounding convention will be used for grades, assignments, and exams.
All assignments submitted through Canvas. No late assignments are accepted. Exams given in class. Exams returned after graded. Make-up exams must be scheduled before the last day of class to replace the zero. Make-up exams are not subject to review and will not be returned. Exam answers posted online. Answers to assignments posted online after the due date. Course grade will not be posted online but reported to the registrar. In taking this course, each student is responsible to know and adhere to the policies and procedures in the syllabus.
Course Structure and Management.
In taking this course, each student is responsible to know and adhere to the policies and procedures in the syllabus.
This is a Hybrid course. The hybrid design is one classroom session and one online session each week. The online sessions consist of video lectures which are available on the website [MDHarper.com]. Quiz assignments are based on material presented in the online video lectures. The classroom sessions consist of lectures, discussions, exams, and project presentations. Class content consists of extensions or additions to the video lectures. Homework assignments are based on lectures in class. Memos are an extension to the homework. Projects will include independent research from each student on a topic from a list provided on the website [MDHarper.com]. Project assignments consist of an individual report and a team presentation in class. All assignments are submitted through Canvas. No late assignments are accepted. Answers to assignments posted online after the due date.
Course grade is based solely on student’s performance on assignments which include quizzes, homework, memos, a project, and exams. Grades are not negotiated. No curves. No extra credit. Answers to assignments posted online after the due date. Course grade will not be posted online but reported to the registrar. In calculating course grades, normal rounding conventions are used. The rounding convention used in this course is: a number, X, with a value 1.5≤X<2.5 is rounded to 2.0 if rounding to the unit digit. Or, a value exactly half-way between two significant values is rounded up. This rounding convention will be used for grades, assignments, and exams.
Respectful behavior before, during, and after class sessions is expected which includes talking during lectures, arriving late, leaving early, use of cell phones, conducting work during lectures, asking inappropriate questions during lectures, or disrupting the learning process.
Collaboration is encouraged. However, each student is responsible to submit work based on their understanding and ability. Collaboration is not required. Lack of collaboration or failure to attend class does not eliminate a student’s responsibility to submit assignments when due. Collaboration can include study groups utilizing external and internal sources. Although groups are not formally organized in this course, study groups organized by the students are encouraged. The only exception to collaboration is exams. No collaboration is allowed on exams.
In taking this course, each student is responsible to know and adhere to the policies and procedures in the syllabus.
Communication and Office Hours. I will be available before and after each class period for students to ask specific questions. I will have office hours from 4:00pm to 5:00pm on Tuesday and Thursday in my office #4205 in the Business School Building 4th floor. No appointment is required or made. I will meet with students on a first come first served basis. During these times, I am available to assist students in understanding the material but I will not respond to requests that include, but not limited to, grading assignments, working your homework for you or with you, giving lectures, or giving out answers to problems. Office hours are not the only source of help for understanding the material. I expect a student to utilize the sources available in this course in addition to office hours. Respect the time a student has during office hours and do not interrupt.
Discussions are provided on Canvas for students to discuss course material. Use the Canvas discussions for asking questions about the course material, answering questions about the course material, organizing study groups, making announcements about study groups, or general communication between students for this course.
Email should only be used for necessary communication with me that does not include material already stated in the syllabus, repeating announcements made in Canvas, or questions about the material that could be asked through the discussion provided in Canvas. I will direct you to appropriate sources if necessary. However, if the need to personallycommunicate with me arises, you can certainly email me. Any student email to me must be to the email address [ ] and must contain “BUSN 6630, Section #” in the subject area. If this address is not used, I may not receive or read the email. I will only read and respond to emails Monday, Tuesday, Wednesday, Thursday, and Friday nights after 9pm that have been correctly sent before 9pm.
Quiz Assignments and Homework Assignments. Throughout the course, quiz assignments and homework assignments will be assigned and graded. Quiz and homework assignments will be available on Canvas and submitted through Canvas. No late assignments are accepted. Answers to assignments posted online after the due date.
Quiz assignments are based on material presented in the online video lecturesand are designed as an introduction to a topic. Homework assignments are based on material presented and discussed in class in addition to the material contained in the online video lectures. Homework assignments are designed as a progressive learning instrument. The online video lectures are available on the website [MDHarper.com].
Quiz and homework questions will be posted on Canvas as a Word file at appropriate times during the course. Carefully follow this procedure. Download the questions from Canvas which will be in a Word file. Obtain answers for all the questions. Only when all the answers are ready to submit, submit all the answers only once through Canvas. Each student is responsible to submit answers through Canvas correctly, completely, and on time. Submit answers only once. Assignments submitted will be accepted as an entire assignment and graded as an entire assignment. Once you begin submission of answers, you have only 60 minutes to submit the entire assignment before the due date and time. The entire assignment must be submitted on or before the due date and time indicated. No late assignments are accepted. Assignments not submitted have a grade of zero. The answers to the quiz and homework assignments will be posted online after the due date. No partial credit.
Collaboration is encouraged to aid in learning the material but not required. Although collaboration is encouraged, students are expected to perform their own work. The quiz and homework assignments are not intended to be a complete coverage of the material.
Memo Assignments. The memo assignments are small case studies. I will make available an “Assignment Memo” online at appropriate times that will initiate work from each student. For each assignment memo, a student will submit two memos, a “Response Memo” and a “Technical Memo.” Each memo is limited to only one page. Submit both memos in one Word file. Design the “Response Memo” for the business environment that effectively communicates a professional response to the party requesting the work in the assignment memo. The response memo shall be succinct but adequate as well as originally composed, professionally prepared, and following a common format. Design the “Technical Memo” to describe the approach and quantitative methods utilized in obtaining the results presented in the response memo. Each memo must be self-contained, complete, descriptive, succinct and limited to one page. Generally, a ‘self-contained’ memo would not reference material in the other memo; a ‘complete’ memo would contain all the content to adequately achieve its objective; a ‘descriptive’ memo would contain a presentation that has literary competency; and a ‘succinct’ memo would not contain superfluous or inappropriate material. The composition of the memos should reflect their different audiences, objectives, and scenarios as defined in the assignment memo. However, the two memos must correspond. Any item presented in the response memo must be supported in the technical memo. Consider the response memo an external communication document designed for the business environment and the technical memo an internal support document for internal collegial review.
Each memo must be no more than one page in length. Both memos must be submitted together in one Word file. Submit only two pages, no title page, no attachments, no appendices, and submit only through Canvas. Both memos are required to be composed in a professional manner (typed, dated, etc.) adhering to the following format where the student provides the information in italics.
Response Memo #0Date: Submission Date
To: Party requesting the work
From: Your name
Subject: Appropriate title
{Content}
Technical Memo #0
Date: Submission Date
To: Dr. Harper
From: Your name
Subject: Appropriate title
{Content}
Memo grading will be according to the guidelines:
Grading Guidelines for Response and Technical Memos# / Description / Average
Point Reduction perOccurrence
1 / Missing titles “Response Memo #_” and “Technical Memo #_” / 1
2 / Improper format for “Response” or “Technical” memo. For example, not typed, lacking header information, or illegible. / 1
3 / More than one page for “Response” or “Technical” Memo / 1
4 / Incorrect statement, values or approach. / 1
5 / Not ‘self-contained’. Relies on information not contained in the memo. / 2
6 / Not ‘complete’. Does not adequately achieve objective.
“Response” memo inadequately or incompletely addressing requests in the “Assignment” memo.
“Technical” memo inadequately supporting items presented in the “Response” memo. / 4
7 / Not ‘descriptive’. Does not contain literary competency.
Inappropriate “Response” memo. For example, not addressing business party requesting work, not responding to the request, or responding to the wrong request.
Inappropriate “Technical” memo. For example, not creating a memo beyond mere calculations, not adequately describing the procedures taken, or not explaining the technical relationship to the results presented in the “Response” memo. / 4
8 / Not ‘succinct’. Contains superfluous material lacking appropriate value. / 2
9 / Missing “Response” or “Technical” memo.
(Both memos must be submitted at the same time.) / ½ deduction
These guidelines are not exhaustive. I will be grading on memo content that adequately answers the client’s requests and appropriately responds to the scenario presented. However, each student’s judgment of content and composition should reflect their knowledge, personality, and communication style. But each memo must be original and should exhibit professional quality and value.
Collaboration is encouraged to aid in learning the material but not required. Most importantly, collaboration should be limited to the calculations, analysis, and understanding of the content of the memo assignment but not the creation or composition of the response and technical memos. Each student is required to do their own writing and submit originally composed memos. Essentially the same response memo or technical memo submitted by two or more students will be considered a violation of academic dishonesty standards. Academic dishonesty is cheating. The incident may also be reported to the Internal Affairs Committee of the Business School at the University of Colorado at Denver for further action. Do not assist another student by allowing them to see a copy of your written work. Cheating includes copying from another student and allowing a student to copy from your work in part or in whole.