From
BPI002
Business Process (on OLC)
Multiple Choice Questions
A. / A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B. / Result in a product or service that is received by an organization's external customer.
C. / Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D. / Attempts to understand and measure the current process, and make performance improvements accordingly.
2. / What is a customer facing process?
A. / A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B. / Result in a product or service that is received by an organization's external customer.
C. / Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D. / Attempts to understand and measure the current process, and make performance improvements accordingly.
3. / What is a business facing process?
A. / A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B. / Result in a product or service that is received by an organization's external customer.
C. / Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D. / Attempts to understand and measure the current process, and make performance improvements accordingly.
4. / What is the continuous process improvement model?
A. / A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B. / Result in a product or service that is received by an organization's external customer.
C. / Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D. / Attempts to understand and measure the current process, and make performance improvements accordingly.
5. / Which of the following is not one of the three key steps involved in business process improvement?
A. / Measure what matters to most customers
B. / Monitor the performance of key individuals
C. / Assign accountability for process improvement
D. / Monitor the performance of key business processes
6. / Which of the following is not one of the important characteristics of business processes?
A. / The processes have internal users
B. / The processes have external users
C. / The processes occur only within organizations
D. / The processes occur across organizations
7. / Which of the following is one of the important characteristics of business processes?
A. / The process is cross-departmental
B. / The process is based on how work should be done across organizations
C. / The process occurs only within organizations
D. / The process has internal users only
8. / Which of the following is a business facing process?
A. / Marketing process
B. / Sales process
C. / Billing process
D. / Budgeting
9. / Which of the following is a customer facing process?
A. / Strategic planning
B. / Distribution
C. / Training
D. / Tactical planning
10. / What is the analysis and redesign of workflow within and between enterprises?
A. / Customer facing process
B. / Business process reengineering
C. / Continuous process improvement
D. / Business process management
11. / What attempts to understand and measure the current process, and make performance improvements accordingly?
A. / Customer facing process
B. / Business process reengineering
C. / Continuous process improvement
D. / Business process management
12. / What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence?
A. / Business process modeling
B. / Business process model
C. / Business process management
D. / Business process reengineering
13. / What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?
A. / Business process modeling
B. / Business process model
C. / Business process management
D. / Business process reengineering
14. / Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:
A. / Inputs, tasks, and activities in a structured sequence
B. / Resources, tasks, and inputs in a structured sequence
C. / Resources, timeframes, and tasks in a structured sequence
D. / Inputs, tasks, and costs in a structured sequence
15. / A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to:
A. / Focus attention on the process model interfaces
B. / Expose process detail quickly and in a controlled manner
C. / Encourage inaccuracies in describing the process model
D. / All of the above
16. / What integrates all of an organization's business process to make individual processes more efficient?
A. / Business process modeling
B. / Business process model
C. / Business process management
D. / Business process reengineering
17. / Which of the following is not a business process term?
A. / Business process
B. / Business process model
C. / Business process model tools
D. / Business process reengineering
18. / What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?
A. / Business process modeling
B. / Business process model
C. / Business process management tools
D. / Business process reengineering
19. / Which of the following is not a criterion to determine the importance of a process for reengineering practitioners?
A. / Is the process broken?
B. / Is the process antiquated?
C. / Does the process fall above best in class?
D. / Is the process crucial for productivity improvement?
20. / Which of the following represent the managerial approach to reengineering projects?
A. / Define the scope, plan, evaluate, analyze, approve, execute
B. / Define the scope, evaluate, analyze, plan, approve, execute
C. / Define the scope, analyze, evaluate, plan approve, execute
D. / Varies depending on the project
True / False Questions
TrueFalse
22. / Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient. BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes.
TrueFalse
23. / Strategic planning is a customer facing business process.
TrueFalse
24. / Product development is a customer facing business process.
TrueFalse
25. / Business process reengineering is the analysis and redesign of workflow within and between enterprises.
TrueFalse
Fill in the Blank Questions
______
27. / A business process model is a graphic description of a ______, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
______
28. / Continuous process improvement model attempts to understand and ______the current process, and make performance improvements accordingly.
______
29. / Business process reengineering is the analysis and redesign of ______within and between enterprises.
______
30. / Customer facing processes result in a product or service that is received by an organization's ______customer.
______
31. / ______facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
______
32. / A business ______is a standardized set of activities that accomplish a specific task, such as processing a customer's order.
______
33. / Business processes transform a set of inputs into a set of ______for another person or process by using people and tools.
______
34. / Manufacturing is a ______facing process.
______
35. / Budgeting is a ______facing process.
______
Essay Questions
37. / Differentiate between customer facing processes and business facing processes.
38. / Compare the continuous process improvement model and business process reengineering.
39. / Describe business processes and their importance to an organization.
40. / Explain business process management along with the reason for its importance to an organization.
BPI002 Business Process (on OLC) Answer Key
Multiple Choice Questions
A. / A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B. / Result in a product or service that is received by an organization's external customer.
C. / Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D. / Attempts to understand and measure the current process, and make performance improvements accordingly.
This is the definition of business process.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-01 Describe business processes and their importance to an organization.
Topic: Examining Business Processes
2. / What is a customer facing process?
A. / A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B. / Result in a product or service that is received by an organization's external customer.
C. / Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D. / Attempts to understand and measure the current process, and make performance improvements accordingly.
This is the definition of customer facing process.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes.
Topic: Examining Business Processes
3. / What is a business facing process?
A. / A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B. / Result in a product or service that is received by an organization's external customer.
C. / Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D. / Attempts to understand and measure the current process, and make performance improvements accordingly.
This is the definition of business facing process.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes.
Topic: Examining Business Processes
4. / What is the continuous process improvement model?
A. / A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B. / Result in a product or service that is received by an organization's external customer.
C. / Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D. / Attempts to understand and measure the current process, and make performance improvements accordingly.
This is the definition of continuous process improvement model.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering.
Topic: Business Process Improvement
5. / Which of the following is not one of the three key steps involved in business process improvement?
A. / Measure what matters to most customers
B. / Monitor the performance of key individuals
C. / Assign accountability for process improvement
D. / Monitor the performance of key business processes
Monitor the performance of key individuals is not one of the three key steps involved in business process improvement.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering.
Topic: Business Process Improvement
6. / Which of the following is not one of the important characteristics of business processes?
A. / The processes have internal users
B. / The processes have external users
C. / The processes occur only within organizations
D. / The processes occur across organizations
Business processes occur across organizations, not only within organizations.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering.
Topic: Business Process Improvement
7. / Which of the following is one of the important characteristics of business processes?
A. / The process is cross-departmental
B. / The process is based on how work should be done across organizations
C. / The process occurs only within organizations
D. / The process has internal users only
Processes are cross-departmental.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering.
Topic: Business Process Improvement
8. / Which of the following is a business facing process?
A. / Marketing process
B. / Sales process
C. / Billing process
D. / Budgeting
Budgeting is a business facing process.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes.
Topic: Examining Business Processes
9. / Which of the following is a customer facing process?
A. / Strategic planning
B. / Distribution
C. / Training
D. / Tactical planning
Distribution is a customer facing process.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes.
Topic: Examining Business Processes
10. / What is the analysis and redesign of workflow within and between enterprises?
A. / Customer facing process
B. / Business process reengineering
C. / Continuous process improvement
D. / Business process management
This is the definition of business process reengineering.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering.
Topic: Business Process Improvement
11. / What attempts to understand and measure the current process, and make performance improvements accordingly?
A. / Customer facing process
B. / Business process reengineering
C. / Continuous process improvement
D. / Business process management
This is the definition of continuous process improvement.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering.
Topic: Business Process Improvement
12. / What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence?
A. / Business process modeling
B. / Business process model
C. / Business process management
D. / Business process reengineering
This is the definition of business process modeling.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models.
Topic: Business Process Design
13. / What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?
A. / Business process modeling
B. / Business process model
C. / Business process management
D. / Business process reengineering
This is the definition of business process model.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models.
Topic: Business Process Design
14. / Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:
A. / Inputs, tasks, and activities in a structured sequence
B. / Resources, tasks, and inputs in a structured sequence
C. / Resources, timeframes, and tasks in a structured sequence
D. / Inputs, tasks, and costs in a structured sequence
Inputs, tasks, and activities in a structured sequence.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models.
Topic: Business Process Design
15. / A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to:
A. / Focus attention on the process model interfaces
B. / Expose process detail quickly and in a controlled manner
C. / Encourage inaccuracies in describing the process model
D. / All of the above
B should expose process detail gradually, not quickly and C should encourage accuracy, not inaccuracies.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models.
Topic: Business Process Design
16. / What integrates all of an organization's business process to make individual processes more efficient?
A. / Business process modeling
B. / Business process model
C. / Business process management
D. / Business process reengineering
This is the definition of BPM.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-05 Explain business process management along with the reason for its importance to an organization.
Topic: Business Process Management (BPM)
17. / Which of the following is not a business process term?
A. / Business process
B. / Business process model
C. / Business process model tools
D. / Business process reengineering
Business process management tools is the correct term.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models.
Topic: Business Process Design
18. / What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?
A. / Business process modeling
B. / Business process model
C. / Business process management tools
D. / Business process reengineering
This is the definition of business process management tools.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models.
Topic: Business Process Design
19. / Which of the following is not a criterion to determine the importance of a process for reengineering practitioners?
A. / Is the process broken?
B. / Is the process antiquated?
C. / Does the process fall above best in class?
D. / Is the process crucial for productivity improvement?
C should state does the process fall below best in class?
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models.
Topic: Business Process Design
20. / Which of the following represent the managerial approach to reengineering projects?
A. / Define the scope, plan, evaluate, analyze, approve, execute
B. / Define the scope, evaluate, analyze, plan, approve, execute
C. / Define the scope, analyze, evaluate, plan approve, execute
D. / Varies depending on the project
Define the scope, analyze, evaluate, plan, approve, and execute is the managerial approach to reengineering projects.
AACSB: Use of Information Technology
Blooms: Remember
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models.
Topic: Business Process Design
True / False Questions