1. Which one of our stores did you visit?

__ Bridge St New Cumberland, Pa__W Main St Brookville, Pa__ Cumberland St Lebanon, Pa

__ W Park Ave DuBois, Pa__N Charlotte St Pottstown, Pa__ N Main Ave Scranton, Pa

__ Washington St Huntingdon, Pa__ Red Hill Court Newport, Pa__ Hooper Rd Endwell, NY

__ Vestal Ave Binghamton, NY__S Main St Sandy Lake, PA__ S Ninth St Pittsburgh, PA

__ South 17thSt Harrisburg, PA__ East Commons Pittsburgh, PA

  1. How long did you have to wait before an employee at The Medicine Shoppe began to help?

__Extremely long__Very long__Moderately long__Slightly long__Not at all long

  1. Did our employee ask you if you wanted to speak to the pharmacist about your prescriptions?

__Yes__No

  1. How knowledgeable was the pharmacist at our Medicine Shoppe?

__Extremely knowledgeable __Very knowledgeable __Moderately knowledgeable __Slightly knowledgeable __Not at all knowledgeable

  1. How clear was the information the employee at our Medicine Shoppe gave you?

__Extremely clear__Very clear__Moderately clear__Slightly clear__Not at all clear

  1. Was your experience with customer service at The Medicine Shoppe better than you expected it tobe, worse than you expected it to be, or about what you expected it to be?

__Much better__Somewhat better__Slightly better__About what was expected

__Slightly Worse__Somewhat worse__Much worse

  1. How convenient is The Medicine Shoppe to use?

__Extremely convenient__Very convenient__Moderately convenient __Slightly convenient__Not at all convenient

  1. How professional is The Medicine Shoppe?

__Extremely professional __Very professional __Moderately professional __Slightly professional __Not at all professional

  1. Compared to our competitors, is our product quality better, worse, or about the same?

__Much better__Somewhat better__Slightly better__About the same

__Slightly worse__Somewhat worse__Much worse

  1. Compared to our competitors, how reasonable are our prices?

__ Much more reasonable __Somewhat more reasonable __ Slightly more reasonable __ About as reasonable

__ Slightly less reasonable __ Somewhat less reasonable __ Much less reasonable

  1. How well do the employees at our Medicine Shoppe answer your questions?

__ Extremely well __ Very well __ Moderately well __ Slightly well __ Not at all well

  1. Overall, are you satisfied with the employees at The Medicine Shoppe, neither satisfied nor dissatisfied with them, or dissatisfied with them?

__Extremely satisfied __ Moderately satisfied __ Slightly satisfied __ Neither satisfied nor dissatisfied

__ Slightly dissatisfied __ Moderately dissatisfied __ Extremely dissatisfied

  1. If you were going to recommend a pharmacy, how likely are you to recommend our Medicine Shoppe to people you know?

__ Extremely likely __ Very likely __ Moderately likely __ Slightly likely __ Not at all likely

Thank you for taking the time to complete this survey

We welcome any additional comments regarding product, services, or staff.

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