Brian M. Henderson

922 Parkside Village Drive Clayton, NC 27520 (919) 585-2738

A highly experienced professional who has demonstrated the ability to lead diverse professionals to new levels of success in competitive and fast-paced environments. Strong technical and business qualifications with a track record of 11 years of experience in strategic planning, relationship building, and results oriented outcomes. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.

Professional Development

February 2011 Capella University, Minneapolis, MN

(Anticipated Graduation Date)Ph.D., Organization and Management

November 2002Franklin University, Columbus, Ohio

Masters of Business Administration

May 1996The University of Akron, Akron, Ohio

Bachelor of Arts, Psychology

Computer Skills

PeopleSoft 8.8, Recruitmax/Vurv, PeopleClick, Lotus Notes, Lawson, Crystal, ImageSilo, Microsoft Office Products, Windows XP and Windows 98

Professional Experience

Affiliated Computer Services (ACS), Inc., Cary, North Carolina (ACS is a $6 billion Fortune 500 global leader in business process and information technology services with over 60,000 professionals supporting thousands of multinational corporations and goverenment agencies in over 100 countries from 750 locations)

Project Based Recruiter

2008 – Current

Coordinate recruitment efforts to staff call center with 300+ Benefits Service Specialists for Fortune 500 clients of ACS, Inc.

WakeMed Health & Hospitals, Raleigh, North Carolina (WakeMed Health & Hospitals is a network of medical centers, ambulatory care centers, outpatient facilities and other health resources serving the health care needs of the region)

Manager – Employment/Human Resources, Recruiter/Allied Health – Employment/Human Resources

2007 – 2008

Responsible for the planning, implementation, administration, management and direction of the recruitment and selection process, developing effective short – and long – term recruitment strategies to reach diverse populations.

Management Accomplishments

  • Led recruitment efforts to decrease and sustain a vacancy rate of 5% for all clerical, allied health, professional, and service level positions.
  • Led recruitment efforts to staff new outpatient centers and hospital expansion before completion.
  • Led recruitment efforts of staff to fill 70% of pharmacy and rehabilitation staffing vacancies within three months.
  • Directly supervised the success of six employees that included Recruiters and support staff.
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OhioHealth, Columbus, Ohio (OhioHealth is a Fortune 100 Best Company To Work For, Magnet, not-for-profit integrated healthcare system comprised of 13 hospitals providing healthcare services in 46 Ohio counties with over $1.6 billion annual patient revenues)

Lead Employment Specialist, Senior Employment Specialist, Employment Specialist, Consultant

1999 – 2007

Develop and coordinate the planning and implementation of effective recruitment strategies. Participate in projecting/anticipating future employment needs and create a process that ensures a high quality and diverse hiring profile. Provide in-depth, pro-active consultation and direction to managers and staff concerning employee relations issues to facilitate employee satisfaction.

Management Accomplishments

  • Directly supervised the activities of nine employees that included Recruiters and support staff
  • Led and managed the conversion of 12,000 employee files to desktop computer for easier access and accuracy
  • Coordinated recruitment efforts with staff to hire 575 nurses two consecutive years in a row and reduce time to fill for all positions to 41 days
  • Enhanced customer service and employee satisfaction with human resources services by implementing a central phone number to answer calls in a timely and efficient manner

Recruitment Accomplishments

  • Coordinated and administered changes to the internal and external recruitment process
  • Led the implementation of the sign-on and relocation bonus process
  • Associated with the development of the executive recruiting and onboarding process
  • Active member of a committee that focused on the recruitment and retention of nurse positions

Employee Relations Accomplishments

  • Provided coaching to leadership on team building, assessment, and participative management
  • Assisted directors and managers with development of action plans to address employee survey issues
  • Created and involved in the implementation of various human resource policies
  • Ensured equitable and consistent handling of the disciplinary process
  • Coordinated avenues and processes for staff development, assessment and timely feedback

Victoria’s Secret Stores (Division of Limited, Inc.), Reynoldsburg, Ohio

Consultant

August 1999 – December 1999

Supported the external recruitment of exempt positions for the corporate office by recruiting at all levels within diverse industries. Coordinated with Ohio colleges in posting various positions with career services to cultivate qualified candidates.

  • Coordinated and maintained the resume tracking process for the corporate office

Corporate Research Consulting Group, Inc., Columbus, Ohio

Project Manager, Team Leader, Sr. Consultant, Consultant

1997 – 1999

Acted as the project lead on searches for clients that included Fortune 500 companies. Mentored and assisted in the interviewing/training of new Consultants to develop research and recruiting skills.

  • Conducted a salary benchmark study within the technology industry
  • Audited personnel files and made necessary modifications to ensure compliance with federal legislation
  • Developed sourcing strategies
  • Facilitated industry specific studies
  • Developed position descriptions using information resulting from job analysis