BHARAT SANCHAR NIGAM LIMITED
(A Govt. of India Enterprizes)
Office of The Chief General Manager (Data Networks)
Lobby No 1, 4th floor, Mahanagar Doorsanchar Sadan
9 CGO Complex, Lodhi Road, New Delhi - 110 003
No. BSNL/DNW/Tech-4505/2002/ March 08, 2002
All NIB Circle Coordinator
SUBJECT :- Refresher training for NIB node incharge -reg.
A one day refresher training is being organized on 23-03-2002 (Saturday) at ALTTC Ghaziabad for NIB node incharge of A and B type node only. The officer should be at least the rank of SDE. The proposed training program is enclosed at Annexure-I. The officer deputed for training may contact Sh. Narendra Nath, DGM (Admn), ALTTC at following telephone number for providing necessary stay arrangement in the hostel.
T.No. 0120-4704635/ 4728255, FAX No. 0120- 4704605
You are requested to depute the officer for the training in time.
P.S. The training is limited only for node incharges of A and B type nodes, who are presently manning the nodes.
Enclosure- Annexue-I.
(L.K. GOVIL)
DGM (HQ)
Data Networks
T.No.011-4324135
FAX 011-4324134
Copy :-
1. DDG (Trg.), BSNL C.O., New Delhi.
2. Sh. R.K. Pandit, GM(M&A), ALTTC, Ghaziabad.
3. Jt. DDG(NS), BSNL C.O., New Delhi.
4. Sh. Narendra Nath, DGM(Admn), ALTTC, New Delhi.
5. Sh. D.M. Ezhil Buddhan,, DGM(S&W), Data Networks, Bangalore.
6. Sh. A.S. Kapoor, DGM(N&E), Data Networks, New Delhi.
7. Sh. H.S. Gupta, DGM(Tech), Data Networks, New Delhi.
8. Sh. Sanjay Gupta, M/s Crompton Greaves for being present alongwith team & making presentation on maintenance aspects.
ANNEXURE-I
1. Daily maintenance activity of Node incharge.
2. Familiarization with Web Site, Help Desk of Data Networks.
3. Familiarization with security issues.
4. Precautions/ Guidelines for account creation/ deletion (Billing).
5. Issues/ problems of Node incharges.
6. Way to escalate the problems to CGI.
7. Introduction to new services introduced over NIB like Webmail, Webquota etc.
8. Impementation of MRTG over Linux.
9. Approach towards solving customer Problems.