Benjamin MobelaMulunda

Barloworld Equipment

P. o Box 32890

Lusaka, Zambia

Mobile: +260 965 594 555 E-mail:

Personal Profile Statement

Possessing Enthusiasm, Drive and a Positive Attitude to find a stimulating and challenging role in an organization/firm where I can use my excellent interpersonal, management and leadership skills to make a positive contribution and confidently make a positive development to the Company, while Ensuring Safety the first priority both to the People at work, Environment and to the Equipment.

Personal Detail

Date of birth 13th APRIL 1994

Sex Male

Marital statusSingle

NationalityZambian

NRC No.299652/24/1

Passport No.Zn389887

Driver Licence No.735321/1/1

Languages Spoken English and Bemba

Education

2015 -2016 Diploma in Health and Safety at Zambia Institute of Business Studies and Industrial Practice (ZIBSIP)under ICM.

2013 Certificate of competence in Articulated Dumb Truck (ADT BELL B30B) at Pritams Construction and Engineering Limited OperatorsAcademy.

2013A+ Buddle Certification in ICT at NECOR (Zambia) Limited.

2011 General School Certificate at Solwezi day high School.

Employment and Work Experience

2012 Receiptionist Palm Rest House

Main duties performed:

  • Receiving and registering guests as they Arrive. Being the first contact for customers.
  • Control advance booking and reservation.
  • Receive mail/calls and direct them to customers.
  • Receive Payments for accomodation.
  • Allocation of rooms.
  • Complition of Guest Bills.
  • Storage of Records.
  • Hadling of cliets taxi request.
  • Safe keeping of guests valuables.
  • Ensuring that the receiption is kept clean and tidy at all times.

2013 Suppervisor Palm Rest House

Main duties performed:

  • Ensure outstanding customer care at all times.
  • Ensuring the Safety of all by following Guest check in and Security Procedure.
  • Maitain a friendly, cheerfull and Courteous Demeanour at all times.
  • Responding to Tellephone and in-person inquiries regarding Reservation, Information and Guests Concerns.
  • Supervising the rest house teams in performing different operations efficiently and flawlessly.
  • Supervising daily Shift process ensuring all Team Memberas adhere to Standard of Operating Procedures.
  • Suprvising the operation of the Front desk to ensure an optmal level of Service and Hospitality is provided to the guest.
  • Resolving Customer issues, Complaints,problems in a quik and efficient maner to maintain a high level of customer satsfaction and quality service.
  • Adhering to the company credit limit.
  • Control Cash Transaction at the Front Desk and maitain Complete Responsibility.
  • Bulding strong Relationship among Workers.
  • Taking the Responsibility in the absence of the Manager.
  • Ensuring that the Front office log book and Guest Log books are always updated.
  • Purchasing of the Rest House needs.
  • Paying of Remittance.
  • Paying of Bills such as, the Water utility Company, Electricity bills, the Fire and the Local Authority (such as business Levy) bills, NAPSA, Workers Compersation and others on time;
  • Emailing, Photocopying and Printing of Documents and Latters;
  • Importing Company’s Data into Electronic Information System.

Key Skills

  • Computer literate and able to use Microsoft word, exel and Powerpoint.
  • Well verse in with safety procedures
  • Valid Driver licence (class C1)
  • Maintenance checks
  • Basic Mechanics
  • Lubrication
  • Idle Shutdown Procedures
  • Introduction to Cooling System and Maintenance
  • Warning Systems and Gauges

Personal Traits

  • Flexible under any Working condition and Supervision
  • Leadership/creativity/attention to details
  • Efficiency of Managing multiple task
  • Good Communication skills (verbal and written)
  • Adaptable to new situations
  • Enjoy competitive situations
  • Confident outlook
  • Able to work under pressure
  • Able to work Individually or in a team
  • Good listener
  • High energy levels

Hobbies and Interests

One of my Greatest Hobbies is keeping fit at a local Gym, making new friend, learning new things and listening to smooth music.

References

Mr. Collins MulengaMr.Sandumba Friday

ZIBSIP (Health and Safety coordinator)Pritams Academy (Principal)

Cell:+260964 264 32Cell: +260 969 670 572

Mr. Ruben Mwape

Palm Rest House (Manager)

Cell: +260 964 379 090