BATH ROW MEDICAL PRACTICE

Patient Reference Group Minutes

Bath Row Medical Practice

Wednesday, 18 June 2014

6:00pm – 7:15/7:30pm

Chair on this Occasion: Anne James

Present: Joy Coss (JC), John Binns (JB), Pat Meads (PM), Ros Jamieson (RJ), Marie Sharpley (MS), Michael Bene (MB), Anne James (AJ), Trevor Lewis (TL).

1 & 2 / Apologies & Minutes of Last Meeting
Apologies were received from Janet Foster and Roger Lawrence.
The minutes of the last meeting were accepted as a true record of the last meeting.
3. / Matters Arising
The PRG wished to thank Janet Foster for preparing the minutes of the last meeting and for her support to the group.
4. / Update from the Practice
  1. Newsletter - JC informed the group that the newsletter could not yet be circulated. The PRG had agreed to meet first to establish ‘ground rules’ for content etc. The Partners were otherwise happy and impressed by the ‘first draft’ produced by Janet (see 6 below).
  2. Complaints - Following the points raised at the previous PRG meeting, JC subsequently raised these issues with staff and this is now being re-inforced by Practice Management.
  3. Dr Morgan’s Retirement - It was agreed to plan an event for the Practice’s patients to recognise Dr Morgan’s retirement. This is to be scheduled on a Wednesday afternoon in September. Exact details to be confirmed in due course. JC is open to suggestions re leaving card/present. Ideas so far, silver/cards in album.
  4. The Practice has now appointed a new Diabetic Nurse and the Practice currently has locum nurses working at the Practice. Nurse interviews are planned.
  5. An advert has been published in the BMJ to appoint 2 Partners or Salaried GPs with a view to Partnership.
  6. Complaints have been quiet this past month.
  7. The HR initiative discussed last month had been taken up by staff with a positive effect.
  8. JC advised that the Practice is still awaiting payment for PRG activities in 2013-14. 19 Practices have not been paid, with 13 Practices being only partially paid.
N.B. JC can confirm that Bath Row has received the full payment of £10k and would like to thank all PRG members that helped with the end of year report.
  1. JC advised NHS England has been very slow releasing end of year payments to Practices and 100s of £1,000s are owed to Practices across Birmingham. £20k due in QOF payments to the Practice.

5. / Running of the PRG
JC reminded the Group to re-visit the constitution re electing officers i.e. chair/secretary. MS suggested rolling officers over a period of time as the PRG is now more stable. It was agreed to discuss this item further at the next meeting and review after a specified period of time. NB JC would also recommend that patients interested in joining the group are given a copy of the group’s Terms of Reference before attending their first meeting.
6. / Action Points
  1. PRG Newsletter
Issue about ‘Your Medical Records’, Practice to remain neutral – not to use ‘we’ within the article in the draft newsletter. MB queried who would approve the newsletter content. It was decided that the PRG or working group should decide on the Newsletter content. The Group felt there was a need to have a separate meeting to:-
  1. Develop ground rules for the Newsletter
  2. Identify when the Practice needs to be involved - not for vetting purposes though.
  3. Autonomy (Independence)
  4. PM suggested that this meeting should be arranged during the 3rd week of the month (not too close to the main PRG meeting).
  5. JF to make the initial contact to PRG members interested in the newsletter etc.
  1. Representative PRG member in the waiting room
JC presented a report which indicated attendance by age group and time slots. Quick Glance of Results:-
Evening appointments in particular are used by 18 – 30 year olds.
Wednesday mornings are good for young mothers (attending Baby Clinic).
31-50 seems to be the group to target as per report - this is spread across the different time slots throughout the day.
There was a consensus view that the PRG need to “sing from the same hymn sheet”. AJ suggested that this should be in conjunction with the newsletter editorial group meeting to save on availability of members etc. Aiming for July date and agenda to be created as a consequence of meeting and details to be sent to JC.
7. / Any Other Business
  1. Sharing of Patient Information – any movement on what comes up on screen.
JC updated the group on the problems experienced (firewall – data couldn’t be collected by IT support). JC has been chasing answers re intranet package as server went down for disaster planning. IT now preparing details for screen Practice can programme what appears on screen.
  1. Put Patient First Campaign. PRG members encouraged to contribute. JC outlined the campaign, which was launched recently by the Royal College of General Practitioners (RCGP). To give patients the chance to support this campaign, which is calling for General Practice to be given the resources it needs, a petition has been launched and will be available until the end August.
  2. The ‘Well-being’ Hub is now live. Any referral to the Hub will be assessed and the patient navigated to the appropriate service(s). Currently Bath Row, Karis and The Wand are part of this pilot, working in partnership with this service.
JC agreed to forward AJ/RJ/MS details onto Paul Turner at Karis Medical Practice.
8. / Date of next meeting : Wednesday, 16 July 2014