AW Rostamani Wins Coveted Call Center of the Year Award for Customer Experience Excellence

AW Rostamani Wins Coveted Call Center of the Year Award for Customer Experience Excellence

Press Release

AW Rostamani wins coveted Call Center of the Year award for customer experience excellence

-AW Rostamani sets undisputed regional benchmark for remote customer interaction success at the 2016 Middle East Call Centre Awards

-AW Rostamani Call Center handled 500,000 calls in the last 12 months.

DUBAI, United Arab Emirates, June 9, 2016: AW Rostamani Group scooped up a trio of awards at the recent eleventh annual Middle East Call Centre Awards event hosted by Insights Middle East, the authority in the region for the contact center industry.

The coveted Call Center of the Year award was one of three award categories won by AW Rostamani. The accolade recognizes excellence in all aspects of customer service, with AW Rostamani scoring top marks for its customer service experience prowess across the eight-fold judging criteria that included:

  • Appropriate use of contact center channels to best fulfil the needs/expectations of customers, while also meeting the company's goals
  • Demonstrable understanding and utilization of the core and advanced principles of effective contact center management
  • The mindful measurement and usage of metrics to achieve the best and most balanced customer and agent experience
  • Tangible evidence of consistently meeting or exceeding key performance objectives
  • An innovative and progressive strategy in terms of technology and tools
  • A people-centric environment with effective performance management and unique communication channels
  • A clear understanding of the contact center's role within the business at all levels, with appropriate resources and systems in place to ensure success
  • Evidence of the contact center's positive impact on the company as a whole, and the continuing quest for sustained strategic value

Commenting on the recent wins, Ahmad Ibrahim, Head of Marketing & Communications at AW Rostamani said, “We at AW Rostamani believe enriching the customers’ experience is key. The Call Center of the Year award along with the Customer Care and Big Data awards are proof of our dedication in sharing this vision with the city of Dubai on its journey towards being a smarter and happier city.. Today, we are proud that 30% of our call center staff are Emirati women, including the call center operation supervisor and that’s comes as reflection of our commitment to support and develop Emirati talent”.

TheAW Rostamani was also honoured with the Customer Care and Big Data award’s at the industry ceremony. The annual event, which is widely regarded as the most comprehensive, rigorous and strategy-aligned contest for customer data analysis, process re-assessment and re-development, and employee teamwork initiatives, aims to raise the regional benchmark for remote customer interaction and fulfilment customer expectations and needs. Handling over 500,000 calls per year, The AW Rostamani Call Centre lines are open 14 hours a day, seven days a week.

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About AW Rostamani

Founded in 1954 by Abdul Wahid Al Rostamani, the AW Rostamani Group was established in Dubai, UAE with the vision of enriching the customer’s life experience by introducing innovative products, Services and solutions into the market place. Today AW Rostamani Group is one of the Middle East leading and reputable organization with over 3,800 employees and net assets in excess of US2 Billion across diverse industries including Automotive, Fashion and Lifestyle, Real estate, IT, Business Consultancy, Lighting solution and Interior fitting with strong presence in the UAE, Saudi and Indian markets. AW Rostamani Group is the sole agent in Dubai and the Emirates for many of the global leading brands such as Nissan, Infinity, Renault, General Eclectic Lighting, Vhernier Milano and Georg Jensen.

For media enquiries contact:

AW Rostamani Marketing and Communication

Ahmad Ibrahim

Group Head Marketing and Communication

Tel: +971-4-2141774 I Mobile: +971-56-5494950

E-mail:

Hill+Knowlton Strategies

Khalil Dagher

Account Executive

Tel: 052 725 4598

Email:

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