GENERALSERVICESADMINISTRATIONFEDERALSUPPLYSERVICE

AUTHORIZEDFEDERALSUPPLYSCHEDULECATALOG/PRICELIST

On‐lineaccesstocontractorderinginformation,termsandconditions,up‐to‐datepricing,andtheoptiontocreateanelectronicdeliveryorderareavailablethroughGSAAdvantage!®,amenu‐drivendatabasesystem.TheINTERNETaddressGSAAdvantage!®is:GSAAdvantage.gov.

SCHEDULETITLE:FederalSupplySchedule70:GeneralPurposeCommercialInformationTechnology

Equipment,SoftwareandServices.

CONTRACTNUMBER:GS‐35F‐0221U

CONTRACTPERIOD:February15,2008–February14,2023

PricelistcurrentthroughModification#PO‐0022,datedNovember 22, 2017

FormoreinformationonorderingfromFederalSupplySchedulesclickontheFSSSchedulesbuttonatfss.gsa.gov.

CONTRACTOR:CIRACOM,INC

300N.WashingtonStreetSuite300

Alexandria,VA22314Phone:703‐621‐3900E‐Fax:703‐935‐7559

Email:

CONTRACTOR’SADMINISTRATIONSOURCE:

CIRACOM,INC

300N.WashingtonStreetSuite300

Alexandria,VA22314Phone:703‐621‐3900E‐Fax:703‐935‐7559

Email:

BUSINESSSIZE:Ciracomisawoman‐owned,smalldisadvantagedbusiness.

AuthorizedFederalSupplyService / Ciracom,Inc.
InformationTechnologySchedulePricelist / GSAContract#:GS‐35F‐0221U

TABLEOFCONTENTS:

CUSTOMERINFORMATION...... 3

TERMSANDCONDITIONSAPPLICABLETO INFORMATION TECHNOLOGY(IT)PROFESSIONALSERVICES(SPECIALITEMNUMBER132‐51) 8

PRICINGTABLESFORSIN 132.51:Information Technology(IT)ProfessionalServices...... 15

LABORCATEGORY DESCRIPTIONS...... 16

AuthorizedFederalSupplyService / Ciracom,Inc.
InformationTechnologySchedulePricelist / GSAContract#:GS‐35F‐0221U

1a.TABLEOF AWARDEDSPECIALITEMNUMBERS(SIN)

SIN / DESCRIPTION / Pricing
132.51 / InformationTechnology(IT)ProfessionalServices
FPDSCodeD301ITFacilityOperationandMaintenanceFPDSCodeD302ITSystemsDevelopmentServicesFPDSCodeD306ITSystemsAnalysisServices
FPDSCodeD307AutomatedInformationSystemsDesignandIntegrationServices
FPDSCodeD308ProgrammingServices
FPDSCodeD310ITBackupandSecurityServicesFPDSCodeD311ITDataConversionServices
FPDSCodeD313ComputerAidedDesign/ComputerAidedManufacturing(CAD/CAM)Services
FPDSCodeD316ITNetworkManagementServices
FPDSCodeD317Creation/RetrievalofITRelatedAutomatedNewsServices,DataServices,or
OtherInformationServices(AllotherinformationservicesbelongunderSchedule76)
FPDSCodeD399OtherInformationTechnologyServices,NotElsewhereClassified
Note1:Allnon‐professionallaborcategoriesmustbeincidentaltoandusedsolelytosupporthardware,softwareand/orprofessionalservices,andcannotbepurchasedseparately.
Note2:OfferorsandAgenciesareadvisedthattheGroup70 –InformationTechnologyScheduleisnottobeusedasameanstoprocureserviceswhichproperlyfallundertheBrooksAct.Theseservicesinclude,butarenotlimitedto,architectural,engineering,mapping,cartographicproduction,remotesensing,geographicinformationsystems,andrelatedservices.FAR36.6distinguishesbetweenmappingservicesofanA/EnatureandmappingserviceswhicharenotconnectednorincidentaltothetraditionallyacceptedA/EServices.
Note3:ThissolicitationisnotintendedtosolicitfortheresellingofITProfessionalServices,exceptfortheprovisionofimplementation,Maintenance,integration,ortrainingservicesindirectsupportofaproduct.Undersuchcircumstancestheservicesmustbeperformancebythepublisherormanufactureroroneoftheirauthorizedagents. / Pleaseseepricingmatrixstartingonpage15andlaborcategorydescriptionsbeginningonpage16.
AuthorizedFederalSupplyService / Ciracom,Inc.
InformationTechnologySchedulePricelist / GSAContract#:GS‐35F‐0221U

1b.LOWEST PRICEDITEM:

SIN / PARTNO./SERVICE / PRICE
132.51 / Analyst1 / $83.12

1c.HOURLYRATES:Seepricingonpage15.

2.MAXIMUMORDER:

132.51$500,000perorderperSIN

3.MINIMUMORDER:$100.00

4.GEOGRAPHICCOVERAGE:

Ciracomwillprovidedomesticdeliveryonly.

Domesticdeliveryisdeliverywithinthe48contiguousstates,Alaska,Hawaii,PuertoRico,Washington,DC,andU.S.Territories.Domesticdeliveryalsoincludesaportorconsolidationpoint,withintheaforementionedareas,forordersreceivedfromoverseasactivities.

5.POINT(S)OFPRODUCTION:

Ciracom,Inc.

300N.Washington Street, Suite300Alexandria,VA22314

6.DISCOUNTFROM LIST PRICES:

PricesshownareNETPrices;Basicdiscountshavebeendeducted.

7.QUANTITY DISCOUNT (S):

PricesshownareNETPrices;BasicDiscountshavebeendeducted.

Quantity:NONE

DollarVolume:NONE

OtherSpecialDiscounts(i.e.GovernmentEducationDiscounts,etc.):GovernmentEducationalInstitutionsareofferedthesamediscountsasallotherGovernmentcustomers.

8.PROMPT PAYMENT TERMS:

PromptPayment: 1%‐10daysfromreceiptofinvoiceordateofacceptance,whicheverislater.

9a. GOVERNMENT PURCHASECARDS ARE ACCEPTEDATOR BELOWTHE MICRO‐PURCHASETHRESHOLD.

9b.GOVERNMENTPURCHASECARDSAREACCEPTEDABOVETHEMICRO‐PURCHASETHRESHOLD.

AuthorizedFederalSupplyService / Ciracom,Inc.
InformationTechnologySchedulePricelist / GSAContract#: GS‐35F‐0221U

10. FOREIGNITEMS:

None

11a.TIMEOFDELIVERY:

TheContractorshalldelivertodestinationwithinthenumberofcalendardaysafterreceiptoforder(ARO),assetforthbelow:

SPECIALITEMNUMBER / DELIVERYTIME(DaysARO)
132‐51 / TO BENEGOTIATED BETWEENCIRACOMINCOROPORATEDAND THEORDERING
AGENCY

11b.EXPEDITEDDELIVERY:

Itemsavailableforexpediteddeliveryarenotedinthispricelistandmaybenegotiatedoutsideofthiscontract.

11c.OVERNIGHTAND2‐DAYDELIVERY:

Asspecifiedonagencytaskorderandmutuallyagreed.Contactcontractor.

11d.URGENTREQUIREMENTS:

WhentheFederalSupplySchedulecontractdeliveryperioddoesnotmeetthebonafideurgentdeliveryrequirementsofanorderingactivity,orderingactivitiesareencouraged,iftimepermits,tocontacttheContractorforthepurposeofobtainingaccelerateddelivery.TheContractorshallreplytotheinquirywithin3workdaysafterreceipt.(TelephonicrepliesshallbeconfirmedbytheContractorinwriting.)IftheContractoroffersanaccelerateddeliverytimeacceptabletotheorderingactivity,anyorder(s)placedpursuanttotheagreeduponaccelerateddeliverytimeframeshallbedeliveredwithinthisshorterdeliverytimeandinaccordancewithallothertermsandconditionsofthecontract.

12. F.O.B. POINT(S):

AllitemsareFOBdestinationtothe48contiguousstates,Alaska,Hawaii,PuertoRico,WashingtonD.C.,andU.S.Territories.

13a.ORDERINGADDRESS:

Ciracom,Inc.

Attn: Amy Rutt,GSAOrders

300 N. Washington Street,Suite300;Alexandria,VA22314

13b.ORDERINGPROCEDURES:

OrderingactivitiesshallusetheorderingproceduresofFederalAcquisitionRegulation(FAR)8.405whenplacinganorderorestablishingaBPAforsuppliesorservices.Theseproceduresapplytoallschedules.

a.FAR8.405‐1Orderingproceduresforsupplies,andservicesnotrequiringastatementofwork.

b.FAR8.405‐2Orderingproceduresforservicesrequiringastatementofwork.

14.PAYMENT ADDRESS:

Ciracom,Inc.

Attn:AmyRutt,GSAOrders

300N.WashingtonStreet,Suite300;Alexandria,VA22314

AuthorizedFederalSupplyService / Ciracom,Inc.
InformationTechnologySchedulePricelist / GSAContract#: GS‐35F‐0221U

15.WARRANTY PROVISION:

a.Forthepurposeofthiscontract,commitments,warrantiesandrepresentationsinclude,inadditiontothoseagreedtofortheentireschedulecontract:

(1)Timeofdelivery/installationquotationsforindividualorders;

(2)Technicalrepresentationsand/orwarrantiesofproductsconcerningperformance,totalsystemperformanceand/orconfiguration,physical,designand/orfunctionalcharacteristicsandcapabilitiesofaproduct/equipment/service/softwarepackagesubmittedinresponsetorequirementswhichresultinordersunderthisschedulecontract.

(3)Anyrepresentationsand/orwarrantiesconcerningtheproductsmadeinanyliterature,description,drawingsand/orspecificationsfurnishedbytheContractor.

b.TheaboveisnotintendedtoencompassitemsnotcurrentlycoveredbytheGSASchedulecontract.

c.Themaintenance/repairserviceprovidedisthestandardcommercialtermsandconditionsforthetypeofproductsand/orservicesawarded.

16.EXPORTPACKAGINGCHARGES:

Exportpackingisnotapplicabletothiscontract.

17.TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE (any thresholdsabove the micro‐purchaselevel):

CiracomwillacceptpaymentbytheGovernmentPurchaseCardinaccordancewiththerequirementsofClause552.232‐79forsalesunderandabovethemicro‐purchasethresholdof$3,000.00.

18.TERMSANDCONDITIONSOF RENTAL,MAINTENANCE,ANDREPAIR:

CiracomisaCloudBrokeragecompanyspecializinginreselling,migrating,installationandsupportofthirdpartyCloudproviderssuchasMicrosoftOffice365,MicrosoftAzureandAmazonWebServicesforexample.

All servicesas deployedabove andbythethirdpartyare warranted,repaired andmaintainedby thesemanufacturers.

19.TERMSANDCONDITIONSOF INSTALLATION:

N/A

20.TERMSANDCONDITIONSOFREPAIRPARTSINDICATINGDATEOFPARTSPRICELISTSANDANYDISCOUNTSFROMLISTPRICES:

N/A

20a.TERMSANDCONDITIONS FORANYOTHERSERVICES:

N/A

21.LISTOFSERVICEANDDISTRIBUTIONPOINTS:

N/A

22.LISTOFPARTICIPATINGDEALERS:

N/A

23.PREVENTIVEMAINTENANCE:

N/A

AuthorizedFederalSupplyService / Ciracom,Inc.
InformationTechnologySchedulePricelist / GSAContract#:GS‐35F‐0221U

24a.SPECIALATTRIBUTESSUCH AS ENVIRONMENTALATTRIBUTES (e.g.,recycled content,energyefficiency,and/orreduced pollutants):

None

24b.SECTION508COMPLIANCEFOREIT:

Ciracomcertifiesthat,inaccordancewith508oftheRehabilitationActof1973,asamended(29U.S.C.794d),FAR39.2,andtheArchitecturalandTransportationBarriersComplianceBoardElectronicandInformationTechnology(EIT)AccessibilityStandards(36CFR1194)GeneralServicesAdministration(GSA),thatallIThardware/software/servicesare508compliant.TheEITstandardcanbefoundat:

TheofferorisrequiredtosubmitwithitsofferadesignatedareaonitswebsitethatoutlinestheVoluntaryProductAccessibilityTemplate(VPAT)orequivalentqualification,whichultimatelybecomestheGovernmentProductAccessibilityTemplate(GPAT).Section508complianceinformation onthesuppliesandservicesinthiscontractareavailableatthefollowingwebsiteaddress(URL):

Ciracom’sCommitmenttoAccessibility

Ciracom’scommitmenttoaccessibleproductsandservicesallowsustosupportgovernmentinmakingaccessibletechnologychoices.Ciracomiscommittedtohiringadiverseworkforceandisdedicatedtoimprovingthelivesofthosewithdisabilitiesbyprovidingemploymentopportunitiesandthetoolsneededhighlightingindividualtalentsandstrengths.

25.DUNSNUMBER:

105204742

26.NOTIFICATIONREGARDINGREGISTRATIONINTHESYSTEM FORAWARDMANAGEMENT(SAM)DATABASE:

Registered

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1.SCOPE

a.Theprices,termsandconditionsstatedunderSpecialItemNumber132‐51Information TechnologyProfessionalServicesapplyexclusivelytoIT/IAMProfessionalServiceswithinthescopeofthisInformationTechnologySchedule.

b.The Contractor shall provide services at the Contractor’s facility and/or at the ordering activitylocation,asagreedtobytheContractorandtheorderingactivity.

2.PERFORMANCE INCENTIVES I‐FSS‐60PerformanceIncentives(April2000)

a.PerformanceincentivesmaybeagreeduponbetweentheContractorandtheorderingactivityonindividualfixedpriceordersorBlanketPurchaseAgreementsunderthiscontract.

b.Theorderingactivity mustestablish a maximumperformanceincentivepriceforthese servicesand/ortotalsolutionsonindividualordersorBlanketPurchaseAgreements.

c.Incentivesshouldbedesignedtorelateresultsachievedbythecontractortospecifiedtargets.Tothemaximumextentpracticable,orderingactivitiesshallconsiderestablishingincentiveswhereperformanceiscriticaltotheorderingactivity’smissionandincentivesarelikelytomotivatethecontractor.Incentivesshallbebasedonobjectivelymeasurabletasks.

3.ORDER

a.Agenciesmayusewrittenorders,EDIorders,blanketpurchaseagreements,individualpurchaseorders,ortaskordersfororderingservicesunderthiscontract.BlanketPurchaseAgreementsshallnotextendbeyondtheendofthecontractperiod;allservicesanddeliveryshallbemadeandthecontracttermsandconditionsshallcontinueineffectuntilthecompletionoftheorder.OrdersfortaskswhichextendbeyondthefiscalyearforwhichfundsareavailableshallincludeFAR52.232‐19(Deviation–May2003)AvailabilityofFundsfortheNextFiscalYear.Thepurchaseordershallspecifytheavailabilityoffundsandtheperiodforwhichfundsareavailable.

b.Alltask ordersare subjecttothetermsandconditionsofthecontract.Intheevent ofconflict betweenataskorderandthecontract,thecontractwilltakeprecedence.

4.PERFORMANCEOF SERVICES

a.TheContractorshallcommenceperformanceofservicesonthedateagreedtobytheContractorandtheorderingactivity.

b.TheContractoragreestorenderservicesonlyduringnormalworkinghours,unlessotherwiseagreedtobytheContractorandtheorderingactivity.

c.TheorderingactivityshouldincludethecriteriaforsatisfactorycompletionforeachtaskintheStatementofWorkorDeliveryOrder.Servicesshallbecompletedinagoodandworkmanlikemanner.

d.AnyContractortravelrequiredintheperformanceofIT/IAMServicesmustcomplywiththeFederalTravelRegulationorJointTravelRegulations,asapplicable,ineffectonthedate(s)thetravelisperformed.EstablishedFederalGovernmentperdiemrateswillapplytoallContractortravel.ContractorscannotuseGSAcitypaircontracts.

AuthorizedFederalSupplyService / Ciracom,Inc.
InformationTechnologySchedulePricelist / GSAContract#:GS‐35F‐0221U

5.STOP‐WORK ORDER(FAR52.242‐15)(AUG1989)

(a)TheContractingOfficermay,atanytime,bywrittenordertotheContractor,requiretheContractortostopall,oranypart,oftheworkcalledforbythiscontractforaperiodof90daysaftertheorderisdeliveredtotheContractor,andforanyfurtherperiodtowhichthepartiesmayagree.Theordershallbespecificallyidentifiedasastop‐workorderissuedunderthisclause.Uponreceiptoftheorder,theContractorshallimmediatelycomplywithitstermsandtakeallreasonablestepstominimizetheincurrenceofcostsallocabletotheworkcoveredbytheorderduringtheperiodofworkstoppage.Withinaperiodof90daysafterastop‐workisdeliveredtotheContractor,orwithinanyextensionofthatperiodtowhichthepartiesshallhaveagreed,theContractingOfficershalleither‐

(1)Cancelthestop‐workorder;or

(2)TerminatetheworkcoveredbytheorderasprovidedintheDefault,ortheTerminationforConvenienceoftheGovernment,clauseofthiscontract.

(b)Ifastop‐workorderissuedunderthisclauseiscanceledortheperiodoftheorderoranyextensionthereofexpires,theContractorshallresumework.TheContractingOfficershallmake anequitableadjustmentinthedeliveryscheduleorcontractprice,orboth,andthecontractshallbemodified,inwriting,accordingly,if‐

(1)Thestop‐workorderresultsinanincreaseinthetimerequiredfor,orintheContractor'scostproperlyallocableto,theperformanceofanypartofthiscontract;and

(2)TheContractorassertsitsrighttotheadjustmentwithin30daysaftertheendoftheperiodofworkstoppage;provided,that,iftheContractingOfficerdecidesthefactsjustifytheaction,theContractingOfficermayreceiveandactupontheclaimsubmittedatanytimebeforefinalpaymentunderthiscontract.

(c)Ifastop‐workorderisnotcanceledandtheworkcoveredbytheorderisterminatedfortheconvenienceoftheGovernment,theContractingOfficershallallowreasonablecostsresultingfromthestop‐workorderinarrivingattheterminationsettlement.

(d)Ifastop‐workorderisnotcanceledandtheworkcoveredbytheorderisterminatedfordefault,theContractingOfficershallallow,byequitableadjustmentorotherwise,reasonablecostsresultingfromthestop‐workorder.

6.INSPECTIONOFSERVICES

InaccordancewithFAR52.212‐4CONTRACTTERMSANDCONDITIONS‐‐COMMERCIALITEMS(MAR2009)

(DEVIATIONI‐FEB2007)forFirm‐FixedPriceordersandFAR52.212‐4CONTRACTTERMSANDCONDITIONS

−COMMERCIALITEMS(MAR2009)(ALTERNATEI−OCT2008)(DEVIATIONI–FEB2007)appliesto

Time‐and‐MaterialsandLabor‐HourContractsordersplacedunderthiscontract.

7.RESPONSIBILITIES OFTHECONTRACTOR

TheContractorshallcomplywithalllaws,ordinances,andregulations(Federal,State,City,orotherwise)coveringworkofthischaracter.Iftheendproductofataskorderissoftware,thenFAR52.227‐14(Dec2007)RightsinData

–General,mayapply.

8.RESPONSIBILITIES OFTHEORDERINGACTIVITY

Subjecttosecurityregulations,theorderingactivityshallpermit ContractoraccesstoallfacilitiesnecessarytoperformtherequisiteIT/IAMProfessionalServices.

AuthorizedFederalSupplyService / Ciracom,Inc.
InformationTechnologySchedulePricelist / GSAContract#:GS‐35F‐0221U

9.INDEPENDENTCONTRACTOR

AllIT/IAMProfessionalServicesperformedbytheContractorunderthetermsofthiscontractshallbeasanindependentContractor,andnotasanagentoremployeeoftheorderingactivity.

10.ORGANIZATIONALCONFLICTSOFINTEREST

a.Definitions

“Contractor”meanstheperson,firm,unincorporatedassociation,jointventure,partnership,orcorporationthatisapartytothiscontract.

“Contractoranditsaffiliates”and“Contractororitsaffiliates”referstotheContractor,itschiefexecutives,directors,officers,subsidiaries,affiliates,subcontractorsatanytier,andconsultantsandanyjointventureinvolvingtheContractor,anyentityintoorwithwhichtheContractorsubsequentlymergesoraffiliates,oranyothersuccessororassigneeofthe Contractor.

An“Organizationalconflictofinterest”existswhenthenatureoftheworktobeperformedunderaproposedorderingactivitycontract,withoutsomerestrictiononorderingactivitiesbytheContractoranditsaffiliates,mayeither(i)resultinanunfaircompetitiveadvantagetotheContractororitsaffiliatesor(ii)impairtheContractor’soritsaffiliates’objectivityinperformingcontractwork.

b.Toavoidanorganizationalorfinancialconflictofinterestandtoavoidprejudicingthebestinterestsoftheorderingactivity,orderingactivitiesmayplacerestrictionsontheContractors,itsaffiliates,chiefexecutives,directors,subsidiariesandsubcontractorsatanytierwhenplacingordersagainstschedulecontracts.SuchrestrictionsshallbeconsistentwithFAR9.505andshallbedesignedtoavoid,neutralize,ormitigateorganizationalconflictsofinterestthatmightotherwiseexistinsituationsrelatedtoindividualordersplacedagainsttheschedulecontract.Examplesofsituations,whichmayrequirerestrictions,areprovidedatFAR9.508.

11.INVOICES

TheContractor,uponcompletionoftheworkordered,shallsubmitinvoicesforIT/IAMProfessionalservices.Progresspaymentsmaybeauthorizedbytheorderingactivityonindividualordersifappropriate.Progresspaymentsshallbebaseduponcompletionofdefinedmilestonesorinterimproducts.Invoicesshallbesubmittedmonthlyforrecurringservicesperformedduringtheprecedingmonth.

12.PAYMENTS

Forfirm‐fixedpriceorderstheorderingactivityshallpaytheContractor,uponsubmissionofproperinvoicesorvouchers,thepricesstipulatedinthiscontractforservicerenderedandaccepted.Progresspaymentsshallbemadeonlywhenauthorizedbytheorder.Fortime‐and‐materialsorders,thePaymentsunderTime‐and‐MaterialsandLabor‐HourContractsatFAR52.212‐4(MAR2009)(ALTERNATEI –OCT2008)(DEVIATIONI–FEB2007)appliestotime‐and‐materialsordersplacedunderthiscontract.Forlabor‐hourorders,thePaymentunder Time‐and‐MaterialsandLabor‐HourContractsatFAR52.212‐4(MAR2009)(ALTERNATEI–OCT2008)(DEVIATIONI

–FEB2007)appliestolabor‐hourordersplacedunderthiscontract.52.216‐31(Feb2007)Time‐and‐Materials/Labor‐HourProposalRequirements—CommercialItemAcquisitionAsprescribedin16.601(e)(3),insertthefollowingprovision:

(a)The Government contemplates award of a Time‐and‐Materials or Labor‐Hour type of contractresultingfromthissolicitation.

(b)Theofferormustspecifyfixedhourlyratesinitsofferthatincludewages,overhead,generalandadministrativeexpenses,andprofit.Theofferormustspecifywhetherthefixedhourlyrateforeachlaborcategoryappliestolaborperformedby—

(1)Theofferor;

(2)Subcontractors;and/or

AuthorizedFederalSupplyService / Ciracom,Inc.
InformationTechnologySchedulePricelist / GSAContract#:GS‐35F‐0221U

(3)Divisions,subsidiaries,oraffiliatesoftheofferorunderacommoncontrol.

13.RESUMES

ResumesshallbeprovidedtotheGSAContractingOfficerortheuserorderingactivityuponrequest.

14.INCIDENTALSUPPORT COSTS

Incidentalsupportcostsareavailableoutsidethescopeofthiscontract.ThecostswillbenegotiatedseparatelywiththeorderingactivityinaccordancewiththeguidelinessetforthintheFAR.

15.APPROVALOFSUBCONTRACTS

TheorderingactivitymayrequirethattheContractorreceive,fromtheorderingactivity'sContractingOfficer,writtenconsentbeforeplacinganysubcontractforfurnishinganyoftheworkcalledforinataskorder.

16.DESCRIPTIONOFIT/IAMPROFESSIONALSERVICES ANDPRICING

a.TheContractorshallprovideadescriptionofeachtypeofIT/IAMServiceofferedunderSpecialItemNumbers132‐51IT/IAMProfessionalServicesshouldbepresentedinthesamemannerastheContractorsellstoitscommercialandotherorderingactivitycustomers.If theContractorisproposinghourlyrates,adescriptionofallcorrespondingcommercialjobtitles(laborcategories)forthoseindividualswhowillperformtheserviceshouldbeprovided.

b.PricingforallIT/IAMProfessionalServicesshallbeinaccordancewiththeContractor’scustomary commercialpractices;e.g., hourly rates, monthlyrates,termrates,and/orfixedprices,minimumgeneralexperienceandminimumeducation.

Thefollowingisanexampleofthewaythedescriptionofacommercialjobtitleshouldbepresented:

EXAMPLE:CommercialJobTitle:SystemEngineer

Minimum/GeneralExperience:Three(3)yearsoftechnicalexperiencewhichappliestosystemsanalysisanddesigntechniquesforcomplexcomputersystems.Requirescompetenceinallphasesofsystemsanalysistechniques,conceptsandmethods;alsorequiresknowledgeofavailablehardware,systemsoftware,input/outputdevices,structureandmanagementpractices.

FunctionalResponsibility:Guidesusersinformulatingrequirements,advisesalternativeapproaches,conductsfeasibilitystudies.

MinimumEducation:Bachelor’sDegreeinComputerScience

1

AuthorizedFederalSupplyService / Ciracom,Inc.
InformationTechnologySchedulePricelist / GSAContract#: GS‐35F‐0221U

SIN 132‐51

LaborCategory / GSARate
ProjectManager / $176.46
SubjectMatterExpertI / $109.79
SubjectMatterExpertII / $124.54
SubjectMatterExpertIII / $152.21
QualityAssuranceAnalyst / $115.31
SystemArchitect / $152.21
SystemProgrammer / $138.38
Hardware/SoftwareSpecialist / $109.78
SecuritySpecialist / $152.21
TestManager / $152.21
ChangeManagementLead / $130.02
CloudIntegrationServiceProjectManager / $151.13
CloudIntegrationServiceSubjectMatterExpertI / $102.02
CloudIntegrationServiceSubjectMatterExpertII / $113.35
CloudIntegrationServiceSubjectMatterExpertIII / $128.46
CloudIntegrationServiceHardware/SoftwareSpecialist / $94.46
Analyst1 / $83.12
Analyst2 / $113.35
ApplicationSupport1 / $97.48

1

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InformationTechnologySchedulePricelist / GSAContract#:GS‐35F‐0221U

PROJECTMANAGER

Minimum/GeneralExperience:Atleasteight(8)yearsofexperienceinprogramorprojectmanagement,whichincludesexperienceinsupervisionoroversightofITrelatedprogramsorprojects.

FunctionalResponsibility:Leadsteamonlargeprojectsorsignificantsegmentoflargecomplexprojects.Analyzesnewandcomplexprojectrelatedproblemsandcreatesinnovativesolutionsinvolvingfinance,scheduling,technology,methodology,tools,andsolutioncomponents.ProvidesapplicationssystemsanalysisandprogrammingactivitiesforaGovernmentsite,facilityormultiplelocations.Prepareslongandshort‐rangeplansforapplicationselection,systemsdevelopment,systemsmaintenance,andproductionactivitiesand fornecessarysupportresources.Overseesallaspectsofprojects.

MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Master’sdegreeand/orprojectmanagementcertificationispreferred.Additionaltwo(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

SUBJECTMATTEREXPERTI

Minimum/GeneralExperience:Atleastfive(5)yearsofcombinednewandrelatedoldertechnicalexperienceintheITfielddirectlyrelatedtotherequiredareaofexpertise.

FunctionalResponsibility:Servesassubjectmatterexpert,possessingin‐depthknowledgeofaparticulararea,suchasbusiness,computerscience,engineering,mathematics,orthevarioussciences.Providestechnicalknowledge andanalysisofhighlyspecializedapplicationsandoperationalenvironments,high‐levelfunctionalsystemsanalysis,design,integration,documentationandimplementationadviceonexceptionallycomplexproblemsthatneedextensiveknowledgeofthesubjectmatterforeffectiveimplementation.Participatesasneededinallphasesofsoftwaredevelopmentwithemphasisontheplanning,analysis,testing,integration,documentation,andpresentationphases.Appliesprinciples,methodsandknowledgeofthefunctionalareaofcapabilitytospecifictaskorderrequirements,advancedmathematicalprinciplesandmethodstoexceptionallydifficultandnarrowlydefinedtechnicalproblemsinengineeringandotherscientificapplicationstoarriveatautomatedsolutions.

MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Master’sdegreeispreferred. Additionaltwo(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

SUBJECTMATTEREXPERTII

Minimum/GeneralExperience:Atleastseven(7)yearsofcombinednewandrelatedoldertechnicalexperienceintheITfielddirectlyrelatedtotherequiredareaofexpertise.

FunctionalResponsibility:Servesassubjectmatterexpert,possessingin‐depthknowledgeofaparticulararea,suchasbusiness,computerscience,engineering,mathematics,orthevarioussciences.Providestechnicalknowledgeandanalysisofhighlyspecializedapplicationsandoperationalenvironments,high‐levelfunctionalsystemsanalysis,design,integration,documentationandimplementationadviceonexceptionallycomplexproblemsthatneedextensiveknowledgeofthesubjectmatterforeffectiveimplementation.Participatesasneededinallphasesofsoftwaredevelopmentwithemphasisontheplanning,analysis,testing,integration,documentation,andpresentationphases.Appliesprinciples,methodsandknowledgeofthefunctionalareaofcapabilitytospecifictaskorderrequirements,advancedmathematicalprinciplesandmethodstoexceptionallydifficultandnarrowlydefinedtechnicalproblemsinengineeringandotherscientificapplicationstoarriveatautomatedsolutions.

MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Master’sdegreeispreferred.Additionaltwo(2)yearsof

1

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experiencecansubstituteaBachelor’sDegreerequirement.

SUBJECTMATTEREXPERTIII

Minimum/GeneralExperience:Atleastnine(9)yearsofcombinednewandrelatedoldertechnicalexperienceintheITfielddirectlyrelated tothe requiredareaofexpertise.

FunctionalResponsibility:Servesassubjectmatterexpert,possessingin‐depthknowledgeofaparticulararea,suchasbusiness,computerscience,engineering,mathematics,orthevarioussciences.Providestechnicalknowledge andanalysisofhighlyspecializedapplicationsandoperationalenvironments,high‐levelfunctionalsystemsanalysis,design,integration,documentationandimplementationadviceonexceptionallycomplexproblemsthatneedextensiveknowledgeofthesubjectmatterforeffectiveimplementation.Participatesasneededinallphasesofsoftwaredevelopmentwithemphasisontheplanning,analysis,testing,integration,documentation,andpresentationphases.Appliesprinciples,methodsandknowledgeofthefunctionalareaofcapabilitytospecifictaskorderrequirements,advancedmathematicalprinciplesandmethodstoexceptionallydifficultandnarrowlydefinedtechnicalproblemsinengineeringandotherscientificapplicationstoarriveatautomatedsolutions.

MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Master’sdegreeispreferred. Additionaltwo(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

QUALITYASSURANCEANALYST

Minimum/GeneralExperience:Musthavesix(6)yearsofexperienceinqualityassuranceandqualitycontrol.

FunctionalResponsibility:ProvidesdevelopmentofprojectSoftwareQualityAssurancePlanandtheimplementationofproceduresthatconformstotherequirementsofthecontract.Providesanindependentassessment ofhowtheproject'ssoftwaredevelopmentprocessisbeingimplementedrelativetothedefinedprocess andrecommendsmethodstooptimizetheorganization'sprocess.Mayberesponsibleforallactivitiesinvolvingqualityassuranceandcompliancewithapplicableregulatoryrequirements.Conductsauditsandreviews/analyzesdataanddocumentation.Developsandimplementsproceduresandtestplansforassuringqualityin asystemdevelopmentenvironmentwhichsupportslargedatabasesandapplications.

MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Additionaltwo(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

SYSTEMARCHITECT

Minimum/GeneralExperience:Atleastsix(6)yearsofexperienceplanning,designing,andbuildingITsystems.

FunctionalResponsibility:Provideshigh‐levelarchitecturalexpertisetomanagersandtechnicalstaff.Developsarchitecturalproductsanddeliverablesfortheenterpriseandoperationalbusinesslines.Developsstrategyofsystemandthedesigninfrastructurenecessarytosupportthatstrategy.Advisesonselectionoftechnologicalpurchaseswithregardstoprocessing,datastorage,dataaccess,andapplicationsdevelopment.Setsstandardsfortheclient/serverrelationaldatabasestructurefortheorganization(SQL,ORACLE,SYBASE,etc.).Advisesoffeasibilityofpotentialfutureprojectstomanagement.

MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Additionaltwo(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

SYSTEMPROGRAMMER

Minimum/GeneralExperience:Atleastsix(6)yearsofexperienceinITsystemsanalysisandprogramming.

Functional Responsibility: Designs, develops, enhances, debugs, and implements software. Troubleshootsproductionproblemsrelatedtosoftwareapplications.Researches,tests,build,andcoordinatestheconversion

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and/orintegrationofnewproductsbasedonclientrequirements.Designsanddevelopsnewsoftwareproductsormajorenhancementstoexistingsoftware.Addressesproblemsofsystemsintegration,compatibility,andmultipleplatforms.Consultswithprojectteamsandenduserstoidentifyapplicationrequirements.Performsfeasibilityanalysisonpotentialfutureprojectstomanagement.Assistsintheevaluationandrecommendationofapplicationsoftwarepackages,applicationintegrationandtestingtools.Resolvesproblemswithsoftwareandrespondstosuggestionsforimprovementsandenhancements.Actsasteamleaderonprojects.Instructs,assigns,directs,andcheckstheworkofothersoftwaredevelopersondevelopmentteam.Participatesindevelopmentofsoftwareusermanuals.

MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Additionaltwo(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

HARDWARE/SOFTWARESPECIALIST

Minimum/GeneralExperience:Atleastfive(5)yearsofexperienceeitherasacomputerhardwareorsystemssoftwarespecialistorasasystemsanalyst.

FunctionalResponsibility:Providesanalysisrelatedtothedesign,development,andimplementationofhardware/softwareforproducts.Developsteststrategies,devices,andsystems.Performsstressandperformancetestsonavarietyofcomputerhardware/softwareforaspecifiedcloudcomputingsystems,softwaresystems,hardwaresystems,operatingsystems,and/orapplicationsoftware.

MinimumEducation:AnAssociate’sDegreefromanaccreditedcollegeoruniversityinComputerScience,InformationSystems,Businessorotherrelatedtechnicaldiscipline.Anadditionalyearofrelevantexperiencemaybesubstitutedfortherequirededucation.

SECURITY SPECIALIST

Minimum/GeneralExperience:Atleastseven(7)yearsofhighlyspecializedexperienceinoneormoreinformation,computer,ornetworksecuritydisciplines.Thesedisciplinescouldincludepenetrationtesting,intrusiondetectionandauditanalysis,publickeyinfrastructure,cryptography,strongauthentication,riskanalysis,andmultilevelsecurity.

FunctionalResponsibility:Determinesenterpriseinformationassuranceandsecuritystandards.Developsandimplementsinformationassurance/securitystandardsandprocedures.Coordinates,develops,andevaluatessecurityprogramsforanorganization.Recommendsinformationassurance/securitysolutionstosupportcustomers’requirements.Identifies,reports,andresolvessecurityviolations.Establishesandsatisfiesinformationassuranceandsecurityrequirementsbasedupontheanalysisofuser,policy,regulatory,andresourcedemands.Supportscustomersatthehighestlevelsinthedevelopmentandimplementationofdoctrineandpolicies.Appliesknow‐howtogovernmentandcommercialcommonusersystems,aswellastodedicatedspecialpurposesystemsrequiringspecializedsecurityfeaturesandprocedures.Performsanalysis,design,anddevelopmentofsecurityfeaturesforsystemarchitectures.Analyzesanddefinessecurityrequirementsforcomputersystemswhichmayincludemainframes,workstations,andpersonalcomputers.Designs,develops,engineers,andimplementssolutionsthatmeetsecurityrequirements.Providesintegrationandimplementationofthecomputersystemsecuritysolution.Analyzesgeneralinformationassurance‐relatedtechnicalproblemsandprovidesbasicengineeringandtechnicalsupportinsolvingtheseproblems.Performsvulnerability/riskanalysesofcomputersystemsandapplicationsduringallphasesofthesystemdevelopmentlifecycle.Ensuresthatallinformationsystemsarefunctionalandsecure.

MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Additionaltwo(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

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TESTMANAGER

Minimum/GeneralExperience:Atleastfive(5)yearsofexperienceinverificationandvalidation,softwaretestingandintegration,softwaremetrics,andtheirapplicationtosoftwarequalityassessment,andademonstratedknowledgeofsystemandprojectlifecycles.

FunctionalResponsibility:Evaluates,recommends,andimplementsautomatedtesttoolsandstrategies.Designs,implements,andconductstestandevaluationprocedurestoensuresystemrequirementsaremet.

MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Additionaltwo(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

CHANGEMANAGEMENTLEAD

Minimum/GeneralExperience:Atleastsix(6)yearsofexperienceinplanning,analyses,design,development,implementationandpost‐implementationofITprojectsorsystems.

FunctionalResponsibility:Providesstrategicplanningoflargeprojectsorasignificantsegmentofastrategicplanningportionofalargecomplexproject.Providestheoverallapproachtoclarifymissionstatementssotheycanbeusedasspringboardsinenvisioningtheirdesiredfuture.Assistsindevelopingmissionandvisionstatements,subsequentgoaldelineation,providesguidanceforbuildingoperationalplansandspecifyingmeasurableoutcomestoincludecapitaloutlayplanningeffortsinaconsolidatedstrategicplanningprocessandprioritizesthoseinitiatives.Assistinpreparationofkeystrategicplanningdocumentation,includingOMBForm300.

MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Additionaltwo(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

CLOUDINTEGRATIONSERVICEPROJECTMANAGER

Minimum/GeneralExperience:Atleasteight(8)yearsofexperienceinprogramorprojectmanagement,whichincludesexperienceinsupervisionoroversightofITrelatedprogramsorprojects.

FunctionalResponsibility:Leadsteamonlargeprojectsorsignificantsegmentoflargecomplexprojects.Analyzesnewandcomplexprojectrelatedproblemsandcreatesinnovativesolutionsinvolvingfinance,scheduling,technology,methodology,tools,andsolutioncomponents.ProvidesapplicationssystemsanalysisandprogrammingactivitiesforaGovernmentsite,facilityormultiplelocations.Prepareslongandshort‐rangeplansfor applicationselection,systemsdevelopment,systemsmaintenance,andproductionactivitiesandfornecessarysupportresources.Overseesallaspectsofprojects.

MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Master’sdegreeand/orprojectmanagementcertificationispreferred.Additionaltwo(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

CLOUDINTEGRATIONSERVICESUBJECTMATTEREXPERTI

Minimum/GeneralExperience:Atleastfive(5)yearsofcombinednewandrelatedoldertechnicalexperienceintheITfielddirectlyrelatedtotherequiredareaofexpertise.

FunctionalResponsibility:Servesassubjectmatterexpert,possessingin‐depthknowledgeofaparticulararea,suchasbusiness,computerscience,engineering,mathematics,orthevarioussciences.Providestechnicalknowledgeandanalysisofhighlyspecializedapplicationsandoperationalenvironments,high‐levelfunctionalsystemsanalysis,design,integration,documentationandimplementationadviceonexceptionallycomplexproblemsthatneedextensiveknowledgeofthesubjectmatterforeffectiveimplementation.Participatesasneededinallphasesofsoftwaredevelopmentwithemphasisontheplanning,analysis,testing,integration,documentation,andpresentationphases.Appliesprinciples,methodsandknowledgeofthefunctionalareaof

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capabilitytospecifictaskorderrequirements,advancedmathematicalprinciplesandmethodstoexceptionallydifficultandnarrowlydefinedtechnicalproblemsinengineeringandotherscientificapplicationstoarriveatautomatedsolutions.

MinimumEducation: Bachelor’s Degree from an accredited college or university in Engineering, ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Master’sdegreeispreferred.Additionaltwo

(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

MinimumEducation:Bachelor’sdegreeorequivalentindustryexperiencewithrelevantcertifications.

CLOUDINTEGRATIONSERVICESUBJECTMATTEREXPERTII

Minimum/GeneralExperience:Atleastseven(7)yearsofcombinednewandrelatedoldertechnicalexperienceintheITfielddirectlyrelatedtotherequiredareaofexpertise.

FunctionalResponsibility:Servesassubjectmatterexpert,possessingin‐depthknowledgeofaparticulararea,suchasbusiness,computerscience,engineering,mathematics,orthevarioussciences.Providestechnicalknowledgeandanalysisofhighlyspecializedapplicationsandoperationalenvironments,high‐levelfunctionalsystemsanalysis,design,integration,documentationandimplementationadviceonexceptionallycomplexproblemsthatneedextensiveknowledgeofthesubjectmatterforeffectiveimplementation.Participatesasneededinallphasesofsoftwaredevelopmentwithemphasisontheplanning,analysis,testing,integration,documentation,andpresentationphases.Appliesprinciples,methodsandknowledgeofthefunctionalareaofcapabilitytospecifictaskorderrequirements,advancedmathematicalprinciplesandmethodstoexceptionallydifficultandnarrowlydefinedtechnicalproblemsinengineeringandotherscientificapplicationstoarriveatautomatedsolutions.

Minimum Education: Bachelor’s Degree from an accredited college or university in Engineering, ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Master’sdegreeispreferred.Additionaltwo

(2)yearsof

experiencecansubstituteaBachelor’sDegreerequirement.

CLOUDINTEGRATIONSERVICESUBJECTMATTEREXPERTIII

Minimum/GeneralExperience:Atleastnine(9)yearsofcombinednewandrelatedoldertechnicalexperienceintheITfielddirectlyrelatedtotherequiredareaofexpertise.

FunctionalResponsibility:Servesassubjectmatterexpert,possessingin‐depthknowledgeofaparticulararea,suchasbusiness,computerscience,engineering,mathematics,orthevarioussciences.Providestechnicalknowledgeandanalysisofhighlyspecializedapplicationsandoperationalenvironments,high‐levelfunctionalsystemsanalysis,design,integration,documentationandimplementationadviceonexceptionallycomplexproblemsthatneedextensiveknowledgeofthesubjectmatterforeffectiveimplementation.Participatesasneededinallphasesofsoftwaredevelopmentwithemphasisontheplanning,analysis,testing,integration,documentation,andpresentationphases.Appliesprinciples,methodsandknowledgeofthefunctionalareaofcapabilitytospecifictaskorderrequirements,advancedmathematicalprinciplesandmethodstoexceptionallydifficultandnarrowlydefinedtechnicalproblemsinengineeringandotherscientificapplicationstoarriveatautomatedsolutions.

Minimum Education: Bachelor’s Degree from an accredited college or university in Engineering, ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Master’sdegreeispreferred.Additionaltwo

(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

qualityinasystemdevelopmentenvironmentwhichsupportslargedatabasesandapplications. MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,Computer

Science,InformationSystems,Businessorotherrelateddiscipline.Additionaltwo(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

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CLOUDINTEGRATIONSERVICEHARDWARE/SOFTWARESPECIALIST

Minimum/GeneralExperience:Atleastseven(7)yearsofhighlyspecializedexperienceinoneormoreinformation,computer,ornetworksecuritydisciplines.Thesedisciplinescouldincludepenetrationtesting,intrusiondetectionandauditanalysis,publickeyinfrastructure,cryptography,strongauthentication,riskanalysis,andmultilevelsecurity.

FunctionalResponsibility:Determinesenterpriseinformationassuranceandsecuritystandards.Developsandimplementsinformationassurance/securitystandardsandprocedures.Coordinates,develops,andevaluatessecurityprogramsforanorganization.Recommendsinformationassurance/securitysolutionstosupportcustomers’requirements.Identifies,reports,andresolvessecurityviolations.Establishesandsatisfiesinformationassuranceandsecurityrequirementsbasedupontheanalysisofuser,policy,regulatory,andresourcedemands.Supportscustomersatthehighestlevelsinthedevelopmentandimplementationofdoctrineandpolicies.Appliesknow‐howtogovernmentandcommercialcommonusersystems,aswellastodedicatedspecialpurposesystemsrequiringspecializedsecurityfeaturesandprocedures.Performsanalysis,design,anddevelopmentofsecurityfeaturesforsystemarchitectures.Analyzesanddefinessecurityrequirementsforcomputersystemswhichmayincludemainframes,workstations,andpersonalcomputers.Designs,develops,engineers,andimplementssolutionsthatmeetsecurityrequirements.Providesintegrationandimplementationofthecomputersystemsecuritysolution.Analyzesgeneralinformationassurance‐relatedtechnicalproblemsandprovidesbasicengineeringandtechnicalsupportinsolvingtheseproblems.Performsvulnerability/riskanalysesofcomputersystemsandapplicationsduringallphasesofthesystemdevelopmentlifecycle.Ensuresthatallinformationsystemsarefunctionalandsecure.

MinimumEducation:Bachelor’sDegreefromanaccreditedcollegeoruniversityinEngineering,ComputerScience,InformationSystems,Businessorotherrelateddiscipline.Additionaltwo(2)yearsofexperiencecansubstituteaBachelor’sDegreerequirement.

ANALYST1

Minimum/GeneralExperience:Onetotwo(1to2)yearsdemonstratedperformanceinbusiness/technicalITsystemsanalysis.Underdirectsupervision,assistsindevelopinganddefiningITsystemrequirementsusingtechnicalresearchandgeneralknowledgeofindustryrequirements.Generallyassistsothersystemsanalystsassignedtotheproject.

FunctionalResponsibility:WorkingwithotherITsystemsanalystsontheteam,analyzesbusinessandend-userneeds,documentsrequirementsandusecases,andmapsexistingcomputersystemlogicandworkflow.Generallyunderstandstheimpactofcertaintechnologyappliedtothecurrenttechnicalenvironment.

MinimumEducation:Bachelor’sdegreeorequivalentindustryexperience.

ANALYST2

Minimum/GeneralExperience:Threetofour(3to4)yearsdemonstratedperformanceinbusiness/technicalITsystemsanalysis.Undergeneralsupervision,developsanddefinesITsystemsrequirementsusingtechnicalresearchandspecificknowledgeofindustryrequirements.Primarilyfocusedonanalyzingsmalltomediumsizeddepartmentalsystems.

FunctionalResponsibility:WorkingwithotherITsystemsanalystsandclients,analyzesbusinessandsystemrequirements,developstechnicalrequirementsandusecases,developsprocessmapsofexistingcomputersystemlogicandworkflowofmoderatelycomplexsystems.Understandstheimpactofspecifictechnicalsolutionsappliedtothecurrenttechnicalenvironment,andhowitwillinfluencetheorganization.

MinimumEducation:Bachelor’sdegreeorequivalentindustryexperience.

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ApplicationSupport1

Minimum/GeneralExperience:Onetotwo(1to2)yearsdemonstratedperformanceinsupportingbusinesssoftwareapplications.Underdirectsupervision,maintainsandimprovescustomersatisfactionbyprovidingtroubleshootingwithabilitytoidentifyandreportonroutineapplicationissues.Generally,assistsotherapplicationsupportpersonnelassignedtotheproject.

FunctionalResponsibility:Underdirectsupervision,workswithotherapplicationsupportpersonnelontheteam,identifiesandreportsonissuesregardingsoftwaredefects,changerequests,minorenhancementsandreports.Generally,understandsthedesignandfunctionaluseofthetechnologyemployedinthebusinessapplication.

MinimumEducation:Bachelor’sdegreeorequivalentindustryexperience.