Job Title: Business Application Analyst, Senior
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POSITION: Business Application Analyst, Senior DATE: October 2005
REPORTS TO: Supervisor or Manager level ANALYST: RH
DEPARTMENT: Various REVISED: October 2005
JOB CODE: 6752 REVISED BY:
AREA #: Various DOC. #:
POSITION PURPOSE:
Develops, implements, and supports solutions and processes (both computerized and non-computerized) to meet the requirements of the organization. Works closely with internal Information Services staff, system users, and vendors to insure successful implementation of procedures, business applications, and/or computer programs, client training, and follow-up.
REPORTING RELATIONSHIPS:
· Reports to a Supervisor or Manager level, who in turn reports to a Manager or Director level.
· No subordinates report to this position.
ESSENTIAL FUNCTIONS:
Implementation:
· Creates and coordinates training and go-live schedules.
· Conducts training classes and monitors outcomes.
· Develops and deploys training tools and user documentation. Modifies and incorporates changes from evaluations of tools and documentation. Finds needs for new training tools and documentation and drives implementation.
· Supports go live activity; mentors all staff.
· Coordinates and executes conversion plans. Develops execution plan incorporating all cross-team activity as well as inter-team tasks.
· Compiles lessons learned. Implements team, departmental and user changes.
Production Support:
· Participates in on-call rotation.
· Resolves complex help desk tickets and system problems. Tracks and trend issues and drives resolution.
· Performs complex system maintenance. Identifies process improvement for repetitive maintenance activities.
· Analyzes variations from accepted application functionality and usage.
· Creates and distributes user communication for system enhancements and fixes.
· Acts in an escalation role with vendors and staff to coordinate application software changes. Prioritizes cases/points as needed.
· Ensures change control procedures are followed.
Design - Business & Technical:
· Demonstrates and applies advanced knowledge of process and system design techniques by translating and documenting business requirements into technical designs for complex projects/problems.
· Reviews current infrastructure (hardware, OS, network) in designing new solutions. Demonstrates knowledge related to hardware, software and techical components in the application of systems and software.
Testing:
· Develops and modifies testing plans when new versions are needed.
· Engages deeper level investigation of all issues found; can engage vendor, and teams outside of application for resolution.
· Ensures documentation is consistently up to date and communicated to staff.
Project Definition and Analysis:
· Utilizes and guides others in structured analysis techniques for identifying requirements to complex projects, problems or needs. Demonstrates strong knowledge of the business process, and the important variances, which the systems support.
· Defines the complete scope of complex projects / problems and documents all applicable items in a project scope document.
· Completes all activities that analyze current state. Approves process flow diagrams.
· Creates future state design recommendations for complex projects / problems and ensures that gaps from current state are resolved. Approves process flow diagrams.
· Applies project management principles:
- Utilizes and mentors others on department’s project standards and methodology
- Creates and executes communications plan
- Assists with cost and resource estimates
- Creates project plans for moderately complex projects and utilizes the plan to manage the work and meet deadlines
- Assist with risk assessments and mitigation
Development:
· Demonstrates an advanced knowledge of business processes and articulates the inter-relationship of departments with other areas by developing software and system configurations based on analysis of user requirements within time frames given. Defines alternatives for meeting project objectives. Creates new functionality with vendor, from identified software gaps or issues.
Activity Coordination / Other:
· Creates tasks and directs resources to tasks associated with project.
· Ensures team follows processes. Makes improvement suggestions to process.
· Creates a synergetic relationship with project team, external resources, and project stakeholders. Ensures professional standards are followed.
· The incumbent is responsible for adhering to the established Service Standards.
NON-ESSENTIAL FUNCTIONS:
The following non-essential job functions are listed to inform you of significant duties and/or skills, which form some of the basis for evaluation for merit increases of employees in this position. This does not exclude consideration of applicants who do not possess the ability to perform those skills or duties upon application.
· Performs other duties as assigned or as necessity dictates.
SPECIALIZED KNOW-HOW AND REQUIREMENTS:
· Bachelor's Degree in Information Technology or related Health Care degree with applicable IT experiences or equivalent technical training with relevant experience.
· Minimum five (5) years experience in an IT environment developing, implementing and supporting solutions and processes using structure analysis and design techniques.
· Demonstrated ability to translate user requirements/business needs into system specifications.
· Advanced knowledge of process and system design techniques.
· Strong organizational and analytical skills. Ability to gather, organize and present data.
· Attention to detail with a proven track record of highly accurate work output.
· Strong problem and issue resolution skills.
· Strong written and oral communication skills to include speaking in front of small groups.
· Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.
MENTAL/PHYSICAL REQUIREMENTS:
· Position requires some travel. May be exposed to road and weather hazards.
· Generally exposed to a normal office environment.
· Operates all equipment necessary to perform the job.