Page 1October 11, 2007
March 24, 2008Fax: (213)452-0429
Metrolink
Attn: Luis Zarza
700 South Flower St., Suite 2600
Los Angeles, CA 90017-4101
Dear Mr. Zarza:
I am a monthly pass holder for the San Bernardino line between San Bernardino and Union Station.
On March 21, 2008, I intended to ride the 312 / 314 train between Union Station and San Bernardino. The train broke in west of the Montclair station and I sat on the train for more than an hour before the 314 train arrived and pushed it to Montclair. I finally arrived at my destination more than one hour after the scheduled arrival time for my train.
The delay was more than one hour.
Attached is a photocopy of my signed monthly pass.
In accordance with Metrolink’s Quality Service Pledge, I am requesting a Universal 4-trip ticket.
Please send the ticket to the address below.
Sincerely,
Name:
Address:
Phone:
E-mail:
Attached: Monthly Pass
PLEASE COMPLETE AND SEND THIS LETTER.
Please let Metrolink know of your displeasure with Metrolink’s continued poor service on the Riverside line.
Complete the letter (on the other side) and mail or fax it to Metrolink.
Please refer to the web site ( for details about this incident.
Whether or not you intend to use the 4-trip ticket, please make Metrolink go through the process of sending you the ticket. You may give the ticket to someone who can use it or you can use it on any Metrolink train on a weekend where your monthly pass would not cover the fare.
Making no effort says to Metrolink that you accept their failure to provide safe train service along their routes.
If you want to learn what else you can do, please contact me at:
You may download this document at this address:
For the complete policy visit this page.
METROLINK RIDER COMPENSATION POLICY
II. Extensive Delay - One-Time Incident
An extensive delay is a delay to riders exceeding one hour from the published train schedule.
Monthly Pass Holder
Upon request, with proof of pass ownership, a monthly pass holder is eligible to receive a Universal 4-trip ticket with a one-year expiration date from the date of the incident.
One-way, Round-trip or 10-trip Ticke Holder
One way, round-trip or 10-trip ticket holder receives a replacement ticket no less than the value of the trip that was extensively delayed.