Attachment Process via OB10

HP is pleased to announce that, they will be able to accept attachments or back up documents like time sheets, receipts etc along with your invoice via the OB10 service.

How does it work? / Important Points to be noted
è  Once you are enabled, you can attach extra documents (attachments) to your invoices after you have submitted the invoice.
è  This will be achieved by using the new invoice attachments option on your menu.
è  This entails uploading the attachments in TIFF format via OB10.
è  These are then forwarded to HP and appended to the invoice image in the HP Workflow.
è  There are no additional charges for using this facility. / è  The attachment has to be uploaded within 24 hours of submitting the invoice data (excluding weekends –midnight to midnight UK time)
è  Only one document can be attached to an invoice but it can contain multiple pages.
è  The document can be attached only in TIFF format.

Procedure to attach the document to Invoice:

Click here if you are sending data files to OB10 (File Supplier).

Click here if you creating invoices via the web based Invoice Generator.

If you are sending data files to OB10:

1.  Please contact OB10 to get your profile updated.

2.  Raise a request via www.ob10.com/support .

3.  OB10 will respond within 2 working days with next steps.

4.  OB10 will change the profile to show that you want the option to send attachments for HP Invoices.

5.  Once your profile is updated, click here to know to attach the invoice.

If you are creating invoices via the web based Invoice Generator:

When entering the invoice, please ensure to select “Attachments may be provided” from the new Attachment status drop down option shown at the footer of the invoice entry screen.

Once this is done, click here to know the process to attach the document to the invoice.

Attaching the Image:

Step-1: Once you are set up to send the attachment (File supplier need to be set up by OB10, IG suppliers select at invoice level) use the new supplier menu option “Invoice Attachments” available on your OB10 account.

Step-2: Look up for the Invoice Record using either your invoice number or the OB10 Transaction ID (15 digit unique number beginning with AAA found via the OB10 reports menu or e-mail acknowledgement).

Step-3: Once the record is found, use browse to find the attachment file in TIFF format on your desktop/network and upload by clicking on “Submit”:

Step-4: After you have uploaded your attachment please select whether you want to release the specific invoice for which you have sent an attachment or if you want to release all invoices that you have submitted in the last 24 hours.

FAQ’s - Frequently asked questions:

Do I have to pay for this?

What is a TIFF image and how can I create one?

What if I don’t have a scanner?

Can I send the attachment via OB10 in any other format?

Back up process- If I miss the time out period where do I send my attachment?

How long do I have after I send the invoice to upload the attachment?

Does the time out period exclude weekends?

How many attachment documents can I send per invoice within the allowed time?

What if I have complex Excel attachments today that are sent separately to the invoice?

Can I use this function for all my customers that are registered with OB10 not just HP?

Can I view a copy of the attachment on OB10?

Is this service available for all HP entities that I invoice via OB10?

How do I access the menu options where I upload the TIFF attachment?

Do I have to pay for this?

No, there are no additional charges for using this functionality.

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What is a TIFF image and how can I create one?

A TIFF image is a standard picture document format that is created from all types of scanners, digital scanners and as a standard extractable image from most ERP systems. It can also be created by using a desktop converter (see next question below).

Note: TIFF files can not be created by simply saving as and changing the document type of a word or excel document, this does not create a proper image file and cannot be accepted, please do not load this type of document.

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What if I don’t have a scanner?

Desktop printer converter software can be downloaded either free or for a nominal charge via the internet, which allows most doc types word, excel etc to be saved in Tiff document format. Such software can be found by doing a simple Internet search for example “Desktop converter to Tiff”

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Can I send the attachment via OB10 in any other format?

No, this is the only format that can be easily and quickly processed within the current solution framework. Suppliers are asked to provide attachments in this format, if this is not possible then please follow back up process.

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How long do I have after I send the invoice to upload the attachment?

You will have the possibility to send an attachment to HP within a period of 24 hours of your invoice being sent via OB10.

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Does the time out period exclude weekends?

Yes. Midnight to midnight UK time.

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Back up process- If I miss the time out period where do I send my attachment?

The attachment should either be sent to the HP Requestor approver by Email as previously or sent to the HP CRC providing the exact OB10 transaction code (15 digit Transaction# beginning with AAA) and invoice number that the attachment corresponds to, asking them to attach the image to the invoice.

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How many attachment documents can I send per invoice within the allowed time?

You can attach just 1 document per invoice but it can contain numerous pages. Various attachments can simply be put together when creating the TIFF file.

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What if I have complex Excel attachments today, ie Trade load process, that are sent separately to the invoice?

This should be checked with HP Contact to whom those files are sent to today. These normally could also be saved as a Tiff file and uploaded via OB10, however if this is not practical the existing process of sending via email can still be employed.

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Can I use this function for all my customers that are registered with OB10 not just HP?

Dependant on whether your other customers want to receive attachments to your invoices, you will be notified in a separate communication by them.

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Can I view a copy of the attachment on OB10?

Since August 16, 2006, OB10 offers a VAT compliant archive in which your legal invoice document will be stored. The image archive is accessible via the OB10 website after login onto your profile. While the invoice image will be stored for the minimum legal period required in your country, all attachments will be stored there for 90 days.

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Is this service available for all HP entities that I invoice via OB10?

Yes, Attachments can be provided for all HP entities that are set up to receive invoices via OB10.

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How do I access the menu options where I upload the TIFF attachment?

IG users choose from the menu options after typing in the login details. File suppliers should contact the OB10 support team by logging a call via the web page www.ob10.com/support who will be pleased to assist.

To activate the attachment capability, please raise a request via OB10 support directly at www.ob10.com/support and wait 2 days for activation. For follow up please contact OB10 Support.

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For detailed questions on the attachment process – please send an email to

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For general questions on the status of an invoice or to follow the back up process for attachments please contact HP Customer Response Centre- Accounts Payables Helpdesk.

More information on electronic invoicing can be found at the e-Invoicing section of our supplier portal www.hp.com/go/supplierportal.

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