+91.946.141.0196
Chirag Arora
Assistant Professor (Travel & Tourism),
Institute of Tourism & Hotel Management,
Pt. Ravishankar Shukla, University
Raipur (Chhattisgarh) India
09461410196 (Mobile)
E-mail:
Work Experience 5 YEAR
Professional summary
· Presently Working as assistant professor – Travel & Tourism
· Worked for Goibibo.com as Subject Expert – Post sales in Hotel post sales team.
· Woked for Inbound tours devision at Gets Holiday (Internation guest from U.S.A, U.K & other countries) as Sr. sales executive, in sales & marketing in Delhi.
· Worked for travel boutique online as B2B sales & Business develpoment for Pune location.. (Travel Boutique Online - Pune)
· Woked for OTA in Post sales & Sold out bookings devision.
· On job traning at Thomas cook Outbound Tours (Rajasthan – Jaipur head office)
· Self motivated, team player and quick learner. Seamlessly work with global sales, marketing and delivery.
· Core competencies include demand generation through Direct marketing, Sales calling, Cold calling, day to day travel arrangements, Guest Arrival-departure & hotel check-inn, e-mail campiagns, Tour & itinerary preparation & costing , field events, online and social channel communication.
· Guest handlaing for emergency & stuck cases & handling for guest complaints & post sales further tour assistance.
Competency in Marketing
· Client’s interaction, Sales campiagns, field events, direct sales & marketing.
· Business Development & sales boost –up , Meetings & New Tia ups.
· Travel agency operaton.
· Tour Escourting & ground handling & tia-ups with Schools & Colleges, Business houses.
· Skilled in MS OfficeSuite – Word, Powerpoint, Excel (Excellent Excel skills).
· Knowledge for travel softwares (Amedaus, Different API platforms of OTAs)
Education Summary
· UGC – NET April 2014 Qualified
· Master of Tourism Management– Faculty of management studies Udaipur University, 2008-10. (71.22 %)
· L.L.B – Govt. Law College, Rajasthan University (3rd Rank)
· PGDHRM – Human Resource, Symbiosis (SCDL), 2010 (64.03%)
· BBA– Lord’s International College, Rajasthan University,2005-08
· Gold medalist (M.T.M. 2008-10)
Career Summary
Assistant Professor Aug -2015 – presently working Institute of Tourism & Hotel Management, PTRSU, Raipur
I am responsible for the following:-
· Running course P.G.D.T.H.M. (1 year Diploma Course)
· Taking classes for (Tourism Products of India, Travel agency tour operation, Marketing for Hospitality & tourism, Tourism concept, policy & planning)
· Taking classes for communication & persanolity development
· Organiging seminars & tour for students
· National level 3 day event organization on “World Tourism Day” at Pt. Ravishankar University
· Taking care for every day activities of Institute & management
· Fullfilling other departmental responsibilits for institute
· Website management for Institute
· Presantation & field training guidence to student development
Subject Expert Oct 2014 to May 2015 Goibibo.com (IBIBO GROUP)
I am responsible for the following:-
· Interaction with hotels.
· Interation & handlaing for coustmers after sales.
· Hnadling changes in tour plan & cancelltions & further bookings.
· Handling changes & last minutes hotel issues.
· Handeling customer dissatisfection.
· Handeling package querys.
Sr. Sales Executive Sep. 2012 to Oct. 2014 Gets Holidays Pvt Ltd .
I was responsible for the following:-
· Interaction with Internation tourist.
· Designing tour & plan itinerary for international tourist.
· Boost-up sales from presently linked agents outside India linked with company.
· Guest arrivals & group escourting & meetings.
· Handeling Domestic package queries.
B2B Sales Executive March 2011 to Sep. 2012 – 1.5 year Travel boutique online - Pune Branch
I was responsible for the following:-
· Interaction with Travel agents & searching new agents in Pune city & nearby industrial areas.
· Adding new travel agents.
· Boost-up sales from presently linked agents.
· Market Research & new agent handling
· Handeling agents business requirments.
Management trainee Thomas Cook India Ltd
1st November2009 -21st April 2010 (Summer Traing in last semester)
Responsibilities: Marketing & Service Delivery, Itinerary Planing & Presentation . Also for Travel Package related queries in whole Rajasthan Circle.
In this role I was responsible for:-
Managing relationship and growing business through engagement with new dealer points
Organizing different events and activities for generating business.
Handling data & requirments for all over Rajasthan agents.
Making Business review reports of Rajasthan teretory and sending it to Senior management
Seminar / Workshop / Event Organised
· Organized career guidence seminar for Arts students at UGC – Coching center Pt. Ravishankar Shukla University, Raipur
· Organized National level event for 3 day “World Tourism Day” at Pt. Ravishankar University, Raipur
Awards & Achievements
Ø Topper 2008-2010 Batch Master Of Tourism Management (Gold Medalist)
Ø Management Workshop At Mohanlal Sukhdia University Udaipur
Ø Participate In National Tourism Quiz Shimla University
Ø Participate In Roadshow Of Thomascook India Ltd. At Hotel Ramada, Jaipur.
Personal Profile
1) Father’s Name : Mr. Sunder Shyam Arora (Govt. school – Sr. Maths teacher)
2) Mother’s Name : Mrs. Beena Arora (Govt. school – Primery teacher)
3) Date of Birth : 22nd Feb. 1988
4) Marital Status : Married
5) Languages Known : English, Hindi, and Punjabi
6) Nationality : Indian
7) Sex : Male
8) Phone : 09461410196
References
1. Dr. Dinesh Nandini Parihar (Director- Institute of Tourism & Hotel Management, Pt. Ravishankar shukla state university, Raipur, Chhattisgarh) ph: +91 9479207898
2. Dr. Saurabh Dixit (Professor- IITTM, Gwalior) ph: +91 9425111266
3. Dr. Ashok Singh (Course Cordinator - Tourism ) , MLS University, Udaipur) ph: +91 9414174747
4. Mr. Shakti Singh Shekhwat (Manager, Kouni India / SOTC , JAIPUR) ph:+91 9929840000
+91.9461.410.196