Assistant Centre Manager – Middleton Shopping Centre, Manchester
Job Purpose
To set up and operate high and efficient standards of operation and care establishing a desirable, safe and progressive environment in which to shop, visit and trade ensuring these are aligned to the owner’s objectives. To ensure compliance with all statutory regulations, internal policies and procedures and best practice in the continued delivery of a town centre based shopping centre.
Key Objectives
· Assisting the Centre Manager in the effective management and operation of the centre
· Managing landlord, managing agent and tenant expectations having regard to set financial limits.
· Management of marketing activities, tenant liaison, local stakeholder communication, administration management including invoicing, mall promotions and car park income.
· Management of service providers/contractors to ensure the site operates safely and efficiently
· Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target
Key Accountabilities
1) Provide accurate and timely completion of accounting, turnover and footfall data for the presentation of reports and documentation for the landlord and respective parties.
2) Respond to all customer correspondence in a timely and efficient manner. Ensure that all situations are given the necessary degree of attention and immediacy to ensure positive retrieval or rectification of the problem or incident.
3) Foster positive working relationships with all tenants and provide assistance wherever necessary to resolve problems, answer queries and achieve high levels of customer satisfaction.
4) Manage the overall marketing programme for and promotion of the Centre, monitoring and managing the digital and other media where necessary. Manage the retained marketing and PR agency to deliver a quality service for the scheme. Manage the use of mall areas for and by commercialisation 3rd parties.
5) Pursue and drive initiatives to generate additional income in conjunction with the Centre Manager or any third party appointed company.
6) Ensure all invoices within service charge authority levels are administered and suitably coded for approval by the Centre Manager prior to payment by the managing agent’s accounts department.
7) Assist the Centre Manager in the management of the service charge budget, tracking of expenditure and highlight any perceived risks or opportunities.
8) Maintain, establish and develop appropriate relationships and communication channels with all retailers, tenants and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints.
9) Manage and develop relationships with contractors to ensure compliance with contracts and continued delivery of agreed services.
10) To assist the Centre Manager in the tendering and placing of contracts relating to the site and to ensure that all Ashdown Phillips contract procurement requirements are complied with.
11) Assist the Centre Manager in the operation of the Centre in compliance with all health and safety and environmental legislation and regulations, adhering to all relevant policies and procedures.
12) Maintain and develop relationships with all retailers to monitor and record trade performance and provide corresponding reports.
Dimensions
Centre Outline:
Community shopping centre with a total gross area of approximately 333,000 sq. ft.
Approximately 72 retail outlets, a mall atrium café and a gym. Town centre location with footfall on average of approximately 360,000 visitors each month;
A fully covered scheme that underwent a mall refurbishment in 2016.
Financial:
· Budget of circa £1,600,000 (total service charge budget);
· Security contract value of approximately £226,000 per annum;
· M & E contract value of approximately £125,000 per annum;
· Cleaning contract value of approximately £287,000 per annum;
Communication Lines:
· Contracts manager for soft services contractor covering security and cleaning services, also
contract manager for M&E services. Attending monthly meetings for these main services.
· Client Landlord – the Landlord’s architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents.
· Ashdown Phillips & Partners – MD, Directors, surveyors, consultants, staff and fellow centre / building managers and assistants.
· Health & Safety Consultants – asbestos surveyors & inspectors, Local Authority H & S Officers.
· Regional Fire Service / Fire Officers.
· Retail tenants – their consultants, fit out agents and contractors.
· Middleton’s Town Centre Manager and their team.
Person Specification
These are the minimum key areas of knowledge, skills and experience.
· Good knowledge of current statutory legislation and regulations, especially with regard to Health, Safety and Environment. IOSH/NEBOSH qualification is desirable.
· Problem solving skills to continue to match resources to achieve various service requirements.
· Basic knowledge of administration controls, to include ongoing monitoring of expenditure.
· Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations.
· Self motivated and able to work on own initiative without ongoing direct supervision.
· Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team.
· Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the Centre.
· Interest in the ‘retail environment’ and changing trends / challenges for retailers together with an understanding of their occupational requirements.
· Good IT skills, in particular Microsoft Word, Excel and PowerPoint.
Please send CV and covering letter to , or if you require any further information then please contact Lynette on 0161 64304900.