Assessment WORKBOOK

LEVEL1

PQASSO Quality Mark

3rd edition

How to complete the assessment workbook

This is the Assessment Workbook for organisations preparing for a PQASSO Quality Mark assessment at level 1, with the 3rd edition work pack. Organisations must log the evidence they have identified to demonstrate that they meet all the PQASSO indicators at this level. PQASSO Quality Mark assessors will use the workbook to record the evidence they identify during the course of the assessment.
The workbook is in 12 sections, following the 12 quality areas of PQASSO. For each quality area the workbook sets out the following:

Indicator – The first column numbers the PQASSO indicators by quality area, level, and indicator number. For example, quality area 5, level 1, indicator 3 would appear 5.1.3.
Organisation’s evidence – The organisation should use this column to log all the evidence which they have identified to demonstrate that they meet each indicator. Organisations are encouraged to read Guidance on PQASSO Indicators and the suggested evidence contained in the PQASSO workpack before completing this column.
Assessor’s notes – This column will be completed by the assessor(s) during the course of the assessment.

Charity Commission endorsement -Eligible organisations* must ensure they meet the additional requirements (written in bold). Full details of the endorsement criteria are given in Guidance on PQASSO Indicators.
*Charity Commissionendorsement is available to registered charities in England and Wales and organisations registered as a charity under another jurisdiction in Scotland, Northern Ireland, the Channel Islands and the Isle of Man. / Completing this form electronically
This form has been designed to be completed electronically in Microsoft Word.
Click onto the box you wish to enter text into and begin typing. The box will expand as you type into it. You can also move between boxes using the tab key.
Completing this form by hand
If you wish to complete this form by hand, ensure it is printed in its entirety. Please write clearly in black ink.
Copyright
Unless otherwise indicated, no part of this publication may be stored in a retrieval system or reproduced in any form without prior written permission from NCVO.To comply with copyright regulations, you must use the materials in this document only for the purposes intended, that is, in the course of an organisation’s PQASSO Quality Mark assessment. These materials should not be changed and NCVO must be credited as the copyright owner. PQASSO Quality Mark Assessment Workbook – Level 1 (3rd edition)© National Council for Voluntary Organisations, 2016
Published by:
National Council for Voluntary Organisations
Society Building, 8 All Saints Street
London N1 9RL
Website:
Phone: 020 7713 6161
Email:
Registered Charity number: 225922
NCVO is a company limited by guarantee. Registered in England number 198344

Name of organisation:

Quality area 1: Planning

The organisation has a clear overall purpose, and plans what it will achieve in the next year.

Indicator / Organisation’s evidence / Assessor’s notes
1.1.1
1.1.2
1.1.3
1.1.4
1.1.5
1.1.6
1.1.7

Quality area 2: Governance

The Board meets all its legal and regulatory responsibilities and accounts appropriately to stakeholders. Board members understand their role and act with integrity.

Indicator / Organisation’s evidence / Assessor’s notes
2.1.1
2.1.2
2.1.3
2.1.4
2.1.5
2.1.6
2.1.7
2.1.8
Extra criteria for Charity Commission endorsement*
*subject to eligibility

Quality area 3: Leadership and management

The organisation has good leadership, promoting effective internal communication and commitment to the organisation’s plans. Managers implement legal and statutory requirements and oversee the organisation’s progress, development and quality.

Indicator / Organisation’s evidence / Assessor’s notes
3.1.1
3.1.2
3.1.3
3.1.4
3.1.5
3.1.6
3.1.7
3.1.8

Quality area 4: User-centred service

The organisation knows who its users are, avoids unfair discrimination, and makes its services accessible. Information about users is gathered and recorded, and the organisation responds appropriately to user feedback.

Indicator / Organisation’s evidence / Assessor’s notes
4.1.1
4.1.2
4.1.3
4.1.4
4.1.5
4.1.6
4.1.7

Quality area 5: Managing people

Legal requirements relating to staff and volunteers are met. Information is shared and staff and volunteers understand their role and are supported.

Indicator / Organisation’s evidence / Assessor’s notes
5.1.1
5.1.2
5.1.3
5.1.4
5.1.5
5.1.6
5.1.7

Quality area 6: Learning and development

Staff, volunteers and Board members are informed about and take up opportunities for learning. Quality self- assessments lead to planned improvements.

Indicator / Organisation’s evidence / Assessor’s notes
6.1.1
6.1.2
6.1.3
6.1.4
6.1.5
6.1.6

Quality area 7: Managing money

The organisation meets all legal requirements in relation to money, and spends its money on agreed purposes. There are basic financial procedures in place.

Indicator / Organisation’s evidence / Assessor’s notes
7.1.1
7.1.2
7.1.3
7.1.4
7.1.5
7.1.6
7.1.7

Quality area 8: Managing resources

The organisation has enough resources to deliver its planned services efficiently, and to meet safety and accessibility requirements. Some steps are taken to help protect the environment.

Indicator / Organisation’s evidence / Assessor’s notes
8.1.1
8.1.2
8.1.3
8.1.4
8.1.5
8.1.6
8.1.7
8.1.8

Quality area 9: Communications and promotion

The organisation knows what it wants to communicate and to whom. It takes steps to promote its work and to represent the needs of its users.

Indicator / Organisation’s evidence / Assessor’s notes
9.1.1
9.1.2
9.1.3
9.1.4
9.1.5
9.1.6
9.1.7
9.1.8

Quality area 10: Working with others

The organisation networks with other relevant organisations and works with them to support its own mission and to benefit users.

Indicator / Organisation’s evidence / Assessor’s notes
10.1.1
10.1.2
10.1.3
10.1.4
10.1.5
10.1.6

Quality area 11: Monitoring and evaluation

The organisation routinely tracks its activities and services, and its outcomes. It assesses how well it is doing and uses this information for decision making and planning, and to report to funders and purchasers.

Indicator / Organisation’s evidence / Assessor’s notes
11.1.1
11.1.2
11.1.3
11.1.4
11.1.5
11.1.6
11.1.7

Quality area 12: Results

Users are satisfied with the service and receive identifiable benefits. The organisation has competent staff and volunteers, and the working environment is good. The organisation’s financial plans are achieved, planned services carried out and quality improvements made. There is evidence of contributions to the wider community.

Indicator / Organisation’s evidence / Assessor’s notes
User results
12.1.1
12.1.2
12.1.3
12.1.4
People results
12.1.1
12.1.2
12.1.3
12.1.4
Organisational results
12.1.1
12.1.2
12.1.3
12.1.4
12.1.5
12.1.6
12.1.7
Community results
12.1.1
12.1.2