C3
Brief guidance on using the case study template
It is suggested that this case study template is used either
1)as an alternative to impact questionnaire in cases where it is already known that information provided in response to a particular enquiry has had a significant impact on the organisation and that there is a good ‘story’ to tell.
2)As a supplement to the impact questionnaire to follow-up on promising responses to the questionnaire feedback
The resource can be used alongside the interview resources as a way of documenting the impact stories which arise.
The resources can be stored onan intranet or website for completion by library users or e-mailed as and when required.
Two templates are provided:
- 1a is an unprotected Word document
- 1b is protected by Word as a form and so can be completed by the library user filling in the sections without being able to change the questions themselves.
Should it be necessary to amend the text of the form itself, the protection can be turned off by choosing “Restrict Editing” from the Review menu and clicking “Stop Protection” at foot of screen.
A completed template (C2) is provided based on a case study taken from Knowledge for Healthcare p.27
When asking about time savings and cost savings it is especially powerful for advocacy and marketing purposes to be able to quote a specific cost saving (eg: £10,000) If the specific cost saving has not been calculated please ask the interviewee to provide an informed estimate of cost savings.
If time has been saved how much time is it, and what level of staff, were involved (consultant / nurse, etc.) If other impacts have been acknowledged then obtain enough detail to be able to tell the story of how specifically “Patient Care” (or other factors) have been improved.