ABOUT ARCO ARENA

ARCO Arena is one of the top venues for sports, entertainment and special events in Northern California. With nearly 200 spectator events each year, ARCO Arena is one of the busiest buildings of its kind in the United States.

Nearly two million fans from throughout Northern California visited ARCO Arena last year for events ranging from NBA and WNBA games to Disney on Ice shows. ARCO Arena has hosted world-famous acts such as the Rolling Stones, Elton John, Garth Brooks, U2, Justin Timberlake, Tim McGraw & Faith Hill, Paul McCartney, and a growing roll call of the biggest names in entertainment.

The current configuration seats up to 17,317 (for NBA/WNBA basketball), and is versatile enough to host anything from ice shows to rodeos to monster trucks. ARCO Arena is home to the NBA’s Sacramento Kings and the WNBA's 2005 World Champion Sacramento Monarchs. ARCO Arena has played host to the Ultimate Fighting Championship 65 and 73, NCAA Men's Basketball Tournaments multiple times and was the host site for the 2007 NCAA Volleyball Championships.

ARCO Arena is owed and operated by Maloof Sports & Entertainment. Maloof Sport & Entertainment is a championship caliber team of people committed to the highest levels of performance, service, quality, innovation, community involvement and winning relationships.

ARCO Arena is located about five and a half miles from the Sacramento International Airport (SMF). All major airlines service Sacramento International Airport and several carriers have added nonstop service from Sacramento to the east coast. Seven new carriers have been added including Hawaiian, Aloha, Mexicana, Frontier, JetBlue, ExpressJet and Air Canada.

TABLE OF CONTENTS

Welcome Letter

About ARCO Arena………………………………..…………….. 1

Table of Contents……………………………………..…………..2

Phone & Email Directory………………………………..……….3

Directions……..…………………………………………………..4

General Services………………………………………………….5

Marketing Opportunities…………………………………..6

Booking info………………………………………………7

Settlement info…………………………………………….8

Arena Services……………………………………………………9

Security Operations……………………………….……….10

Guest Services……………………………………………..11

Box Office……………………………………..…………..12

Catering………………………………………..…………..13

Alcoholic Beverage Services………………………………14

Food & Beverage Sampling……………………………….15

Ingress/Egress Material Distribution………………………16

Custodial Operations………………………………………17

Parking…………………………………………………….18

Merchandise Operations……………………………..….…19

Audio/Video Services …………………….………………20

Labor Rates………………………………………………..21

IATSE Rates and Information……………………………..22

Event Services…………………………………………………….23

Guest Relations 24

Security (policies & screening)……………………..25

Camera Policies……………………………………..26

Courtesy Desk………………………………………27

First Aid……………………………………………..28

Listening Aids………………………………………29

Smoking Areas……………………………………..30

Elevators……………………………………………31

Lost & Found………………………………………32

ATM’s…………………………………………….33

Parking

General Parking……………………………………34

Limousines…………………………………………35

RV & Buses………………………………………..36

Tailgating…………………………………………..37

Merchandise

Team Store………………………………………….38

Kiosks…………………………………………….…39

Unauthorized Merchandise………………………….40

Technical Information

Power………………………………………………………41

Building Information………………………………………42

Building Equipment………………………………………..43

Building Communications…………………………………44

Parking…………..…………………………………………45

Facility Diagrams

Overall Arena Diagram…………………………………….46

Parking Lots………………………………………………... 46

Dressing Rooms…………………………………………….47

Rigging……………………………………………………. 48

North End Stage…………………………………………….48

North End Half House…………………………………….. 48

Basketball ……..…………………………………………..49

Ice shows…………………………………………………..50

Wrestling/Boxing………………………………………….51

Arena Measurements………………………………………52

Local Services

Hotels………………………………………………………53

Airports…………………………………………………….54

Transportation……………………………………………..55

Medical Services…………………………………………..56

Workout Facilities…………………………………………57

Entertainment/Sites…………………………………………58

Theater/Performing Arts/Sports……………………………59

Art Galleries & Museums………………………………….60

Malls……………………………………………………….61

Recreational………………………………………………..62

Casinos…………………………………………………….63

Sacramento Map………………………………………………….. 64

ARCO ARENA TELEPHONE DIRECTORY

General Numbers

ARCO Arena main/Administration number(916) 928-0000

Box Office(916) 928-6900

Security Desk(916) 928-6931

Facility availability(916) 928-3680

Administration Fax(916) 928-0727

Operations Fax(916) 928-1202

Box Office Fax(916) 928-1810

ARCO Arena Contacts

Director of OperationsDevon Shea(916) 928-3681

Director of Event ServicesSusan Laudi(916) 928-3688

Director of SecurityJack Peirson(916) 928-3658

Sr. Box Office ManagerTony Whiteford(916) 928-8111

Asst. Box Office ManagerCarrie Cammack(916) 928-3637

Director of CateringKim Conte(916) 928-8185

Event ManagerSean Dockry(916) 928-5182

Event ManagerLes Groscup(916) 928-3648

Director of Event MarketingKirk Rhinehart (916) 928-3604

WebsitesShipping and Mailing Address

Arena

One Sports Parkway

Sacramento, CA 95834

Directions

From Interstate 5 North (Del Paso Road)

Exit right onto Del Paso Road. Turn right on Commerce Drive and take a left onto West Entrance Road. From here, please drive directly into Toll Plaza 3, or turn right on Sports Parkway and enter the parking lots farther down through Toll Plaza 5 or 6. Please note that there is no general parking through Toll Plaza 4.

From Interstate 5 South (Arena Boulevard)

Exit left onto Arena Boulevard and cross back over the freeway. Turn left on E. Commerce Drive and take a right onto Main Entrance Road. From here, turn right on Sports Parkway and enter the parking lots farther down through Toll Plaza 5 or 6. Please note that there is no general parking through Toll Plaza 4.

From Interstate 80 East

Exit left onto Truxel Road. Turn left on Arena Boulevard and take a right at South Entrance Road. From here, please drive directly to Toll Plaza 7, or turn right on Sports Parkway and enter the parking lots farther down through Toll Plaza 8 or 9. Please note that there is no general parking through Toll Plaza 4.

From Interstate 80 West

Exit right onto Truxel Road. Turn left on Arena Boulevard and take a right at South Entrance Road. From here, please drive directly to Toll Plaza 7, or turn right on Sports Parkway and enter the parking lots farther down through Toll Plaza 8 or 9. Please note that there is no general parking through Toll Plaza 4.

MARKETING OPPORTUNITIES*

Full Service In-House Agency Capabilities:

Maloof Sports & Entertainment offers full service in-house marketing capabilities for events at ARCO Arena.

The capabilities include:

  • Media Planning and Placement – Currently over a million dollars in media through Radio, Television and Print in the Sacramento/San Francisco Bay Area Region
  • Promotions – Through relationships and media buying leveraging, we have the ability to work with local stations, program directors and promotion directors to get support for shows at ARCO Arena
  • Public Relations – Ability to get added value support through media relationships with reporters, on-air personalities and writers
  • Creative Development – Full service creative development group that can design and produce print ads for events

BOOKING PROCEDURES

Scheduling Date:

  • Parties interested in the availability of ARCO Arena should contact Mike Duncan, V.P. of Arena Programming at (916) 928-3680. Upon your request for dates, a promoter application form will be forwarded to you, which should be completed and returned to Mike Duncan for approval. Upon approval, ARCO Arena will then tentatively reserve your requested dates. However, if another tenant should request your dates or portion thereof, you will be required to execute a contractual agreement and submit the required deposit within three (3) days of notification, or within a time frame specified by Mike Duncan. If the contract and deposit are not received, the dates will be released without notice.

Venue Application Procedures:

  • First time users interested in booking ARCO Arena must submit for review a venue application. Applications can be obtained by calling (916) 928-3618.

Rental Fees:

  • Public Ticketed Performances:
  • $12,000 against 15% of gross ticket revenues per performance
  • Non-Ticketed Events:
  • Rental: $25,000

Move in and out is charged at 50% of daily rental if they cover days other than the show date (s)

Financial Settlement:

  • At the conclusion of the event, the lessee will be responsible for settling all outstanding facility fees and expenses. Requests for cash advances must be approved by Mike Duncan, V.P. of Arena Programming and be submitted five business days before event day. Settlement will occur in the Box Office. Any questions regarding settlement procedure should be directed to Mike Duncan. ARCO Arena will pay the net proceeds due from ticket receipts less rent and other charges within a timely manner after the conclusion of an event.

ARENA SERVICES

Operations:

  • All physical arrangements and set-up information must be presented to the Director of Operations for approval before the event(s) go on sale to the public.
  • A building set up layout will be produced by ARCO Arena officials with the information provided by the potential tenant and be submitted to the potential tenant for approval.

Security Operations:

  • ARCO Arena is monitored 24-hours, 7-days a week by security personnel.
  • ARCO Arena utilizes its own in-house security personnel.
  • ARCO Arena utilizes off-duty Sacramento County Sheriffs for all events.
  • Questions or concerns can be directed to the Jack Peirson, Director of Security, at (916) 928-3658

Guest Services:

  • Maloof Sports & Entertainment Management determines staffing levels of all events.
  • Maloof Sports & Entertainment manages and outfits all ushers, ambassadors, ticket takers, elevator operations, medical services.

Box Office:

  • Ticketed events held at ARCO Arena will be manifested and sold through Ticketmaster.
  • Box Office fees may apply.
  • Hours of Operations: Monday—Saturday 10am-6pm; Sunday Closed (For events that are on Sunday the Box Office opens two hours before scheduled show times.)
  • Questions or concerns please contact Tony Whiteford, Box Office Manager, at (916) 928-8111.

Group Sales:

  • ARCO Arena has a group sales department that can help enhance the sale of certain events. For further information please contact Mike Duncan, V.P. of Arena Programming.

Catering:

  • As the exclusive caterer for ARCO Arena, Maloof Sports & Entertainment is committed to providing you with the highest quality food and beverage products and customer service. Whether you’re looking for meals for your touring crew, special meal requests for your headlining talent, or hosting special guests, Maloof Sports & Entertainment is here to serve your needs. Our executive chef, Gary Gainey and his culinary team have developed an extensive menu using the freshest ingredients the Sacramento region has to offer. If you don’t find exactly what you are looking for listed on our menu, we will be happy to develop a menu specifically to meet the needs of your event.
  • For a copy of our catering menu or to discuss your specific catering needs, please contact Kim Conte, Director of Premium Dining at (916) 928-8185.

Alcoholic Beverage Service:

  • Maloof Sports & Entertainment, as a licensee, is responsible for the sale of all alcoholic beverages within ARCO Arena, in accordance with the California Department of Alcoholic Beverage Control. Therefore, in accordance with state law, all alcoholic beverages consumed within the arena, must be supplied and served by Maloof Sports and Entertainment.
  • Questions or concerns please contact Kim Conte at (916) 928-8185.

Custodial Operations:

  • Maloof Sports & Entertainment manages and outfits all in-house custodial staff and is responsible for all cleaning inside and outside of the building.

Parking:

  • Maloof Sports & Entertainment owns and operates 105 acres of parking which yield 12,000 parking spaces. Truck and bus parking is provided in E lot located on the west side of the facility. Shore power is only available in that lot.
  • Working Staff/ Production personal/Guests need to enter the facility through Plaza 9 off Truxel Road.

Merchandise:

  • ARCO Arena provides fully trained merchandise sellers for all shows. The merchandise split is determined with the V.P. of Arena Programming.
  • ARCO Arena reserves the right to not sell merchandise that we deem to be of the vulgar nature. Maloof Sports & Entertainment prohibits the distribution of leaflets, merchandise, posters, food sampling, temporary tattoos, bumper stickers or stickers of any kind, etc. on the grounds of ARCO Arena. Such exceptions as are permitted, must be discussed and secured permission by Maloof Sports & Entertainment officials.
  • Upon the end of the show, settlement will occur with Tour Merchandiser and Maloof Sports & Entertainment merchandise personnel.
  • Tour Merchandisers interested in advancing merchandise elements need to contact Stephanie Oliver at (916) 928-3641.

Audio/Video Services:

  • ARCO Arena is equipped with a four-sided, liquid crystal display, center-hung, 13’x11’ Daktronics videoboard. Please see Event Manager for rental fees and availability.
  • Full video production services available.

LABOR RATES AND INFORMATION

MS&E Event Labor

General Regulations and Rates: (through 12/31/08)*

Regular Rates (all per hour)

Off Duty Sacramento Sheriff Officers$54.55

Security$54.55

Ticket Sellers$21.83

Ticket Takers$18.84

Head Usher $18.84

Assistant Head Usher$16.10

Ushers$13.84

Elevator Operator/Ambassadors$13.84

Audio/Video Tech$28.35

Audio/Video Engineers$45.53

Building Engineer$76.25

Event Housekeeping$17.54

Event Set-up/Tear Down$18.26

Switchboard Operator$12.88

House Lights Operator$76.25

Emergency Medical Technician$25.54

LABOR RATES AND INFORMATION

Event Labor

See ARCO Arena event manager for current labor rates & regulations for ARCO Arena personal.

Stagehand I.A.T.S.E Local #50

General Regulations and Rates: (through 7/31/09)*

REGULAR HOLIDAY

HEAD $23.00 $34.50

SIDE $21.00 $31.50

FORKLIFT DRIVER $23.00 $34.50

PEFORMANCE $95.00 $142.50 LOADERS (truck) $83.00 $124.50 LOADERS (hourly) $33.00 $49.50 HEAD RIGGER $32.55 $48.83

UP RIGGER $31.00 $46.50

DN RIGGER $27.00 $40.50 CONST. HEAD $25.00 $37.50 CONST. SIDE $23.00 $34.50 PYRO $27.00 $40.50

Steward rate is 5% above the highest hourly rate on the call.

Fringe benefit & payroll fees:

Annuity16%

Health11%

JTM Payroll25%

Business Agent:

John Kelly (916) 444-7654fax: (916) 444-7654

-The first call will be a steward. If the call consists of ten (10) or more employees the steward shall be non-assigned and above the call. The steward is on an eight (8) hour minimum

-All heads are on an eight (8) hour minimum.

-All other hourly hands are on a four (4) hour minimum.

-All employees will be paid one and a half (1.5) times their hourly rate after working eight (8) hours.

-All employees will be paid two (2) times their hourly rate from twelve (12) am until eight (8) am. If employees are called in from six (6) am to eight (8) am they will be paid two (2) times their hourly rate until eight (8) am then return to the regular hourly rate.

-All employees called in before six (6) am will be paid two (2) times their hourly wage until released for an eight hour period.

-All employees not given a meal break after five (5) hours worked will be paid two (2) times the prevailing rate.

-Meal breaks are one (1) hour unpaid or, if a meal is provided, one half (.5) hour with a full hours pay.

-Hours are not split. All minimums will be calculated from start time.

-Truck loaders are paid by the truck for three (3) or fewer and by the hour for four (4) or more trucks -Rigger ratio is 2 up to 1 down. ARCO Arena is considered a bridle house due to the configuration of the steel beams.

-Minimum call shall be five (5) hands, six (6) if pyrotechnics is used.

-Loading Dock 2 is not a useable dock due to safety issues.

-The call may be reduced in accordance with the following guidelines;

(1)If nothing is flown a person may be deleted.

(2)If nothing moves on or off the stage a person may be deleted.

(3)If sound is not used a person maybe be deleted. In no event shall the call be less than two (2) hands.

Please contact building event manager to request a cost estimate sheet for any future event.

*Regulations and rates are subject to change, please check with an event manager for updated information.

EVENT SERVICES

Guest Services

Security

  • ARCO Arena provides 24-hour security at the facility. If you need help, please contact any ARCO Arena employee for assistance in locating the security desk.
  • Guest safety is of utmost importance to Maloof Sports & Entertainment therefore we ask that all guests adhere to the following security guidelines:
  • Outside food/beverage, backpacks, large bags, coolers, and other large items are not allowed into ARCO Arena
  • Briefcases and purses will be allowed, but may be inspected at any time.
  • Guests will not be allowed to re-enter after exiting ARCO Arena.
  • Additionally, due to security regulations, handbags are subject to search by our security staff and metal detectors.

Cameras and Video/Audio Recorders

  • ARCO Arena adheres to the show security policy on the use of camera equipment and/or audio/video recorders for booked events. However if no policy is in place we use our normal building policy which is no professional cameras or audio/video recorders.

Guest Services Desk

  • The Guest Service Desk is located behind Section 122 on the concourse level. A representative is available at the Guest Services Desk to assist you with any problems or questions you may encounter during the game or event.

First Aid

  • First aid services and an emergency medical technician are available only when the general public is in the building. ARCO Arena is also equipped with an automatic external defibrillator for emergency use.

Listening Aids

  • Listening devices to aide the hearing impaired are available at the Guest Services Desk, located behind Section 122 on the concourse level.

Smoking Areas

  • ARCO Arena is a non-smoking facility. Smoking is not permitted in the building. The designated smoking area is located at the Southwest entrance, behind Section 106 on the concourse level. For Kings games and other large events, a second smoking area is available at Section 112.

Elevators

Four elevators provide access to different levels of the arena.

• East Elevator – located behind Section 122

All levels including the operations level (security desk and first aid)

• West Elevator – located behind Section 110

Concourse level, Fourth Floor and operations level

• North Elevator – located behind Section 116

Concourse level and Fourth Floor

• South Elevator – located behind Section 104

Concourse level and Fourth Floor

Lost and Found

  • During events, lost and found is located at the Guest Services Desk behind Section 122. After an event, unclaimed items will be held at the Security Desk on the ground floor.

ATMS

  • Wells Fargo automated teller machines are located on the main concourse level at the Southeast, Southwest and Northwest doors (behind sections 108,110 and 123).

Box Office

Hours of Operation

  • The Box Office is open Monday - Saturday 10 a.m. - 6 p.m. It is closed on Sundays except when an event falls on a Sunday. On those occasions, the Box Office opens two hours prior to the scheduled show time.

Locations