Applied Practices Part I
1.Receiver-Centered Messages: Revise the following sentences emphasizing the “you” attitude. Key your response below the sentence.
A.We’re requesting that all customers complete the enclosed client satisfaction questionnaire to allow us to improve our services.
B.I think you should focus on developing your public speaking skills to become a better marketing professional.
C.We will be updating our records and request that new information be submitted as soon as possible.
D.To enable us to better serve the community, we ask that you help us understand your opinions on the parks project.
E.I give you permission to take an extra vacation day because of our performance on the parks project.
F.As we expand our operations to include a more diverse work force, participation in a two-hour diversity awareness seminar is required.
G.Due to our heavy backlog, we need all personnel in shipping and receiving to work overtime for the next week.
H.We received your shipment of modems yesterday.
I.We offer three billing options from which you may choose.
J.We accept credit cards.
K.I am glad you returned my call.
2.Bias-Free Language: Revise the following sentences to eliminate insensitivity toward gender, race or ethnicity, age, or disability. Key your response below the sentence.
A.Each project director must complete the appropriate performance evaluation forms before being awarded his raise.
B.The girls in the word processing department deserve a raise.
C.Reiko Harada, our new Japanese sales rep, completed her management training in Austin.
D.Only disabled customers may use the motorized shopping carts.
E.Jim, the older gentlemen in receiving, is responsible for verifying purchase orders.
F.Megan Caldwell, a lady lawyer, handled the case for the city.
G.That contractor has jewed many homebuilders by skimping on insulation and using substandard materials.
H.Each accountant must submit his time and expense report by the 15th of each month.
I.Three firemen were injured while they brought the fire under control.
J.The labor force needs skilled workmen.
K.Maximum Productions needs two cameramen to film the performance.
3.Statements that Destroy Goodwill: Revise the following sentences to eliminate a tone that will damage human relations. Key your response below the sentence.
A.An ambulance chaser arrived at the scene moments after the crash.
B.Since I took a leadership role on this project, the group’s performance has improved.
C.Management has the utmost appreciation for all the maintenance engineers.
D.The senator’s vote for the bill containing revenue enhancements does not violate her campaign pledge.
E.The computer hacker’s completed the network system conversion several days ahead of schedule.