CUSTOMER SERVICE REPRESENTATIVE
APPLICANT QUESTIONNAIRE/QUALIFICATION ANALYSIS
About Mainline’s Structured Hiring System
Mainline’s Applicant Questionnaire is part of a comprehensive, structured hiring system, designed to provide fair, uniform, and accurate information regarding your customer service experience.
The questionnaire consists of an extensive list of job related criteria. These criteria have been divided into four categories:
1. Sales Experience
2. Marketing Experience
3. Education
4. Personal
We have rated the importance of each criteria for their ideal candidate in the position for which you are applying. Your suitability for the position will be evaluated, objectively, by comparing your job related qualifications with those of the ideal candidate. / As part of this Employment Application Package you have received information from our web site informing you of:
- The nature of the business.
- Any specific information you need for responding to any of the criteria.
- Any questions that need not be answered
- Any additional criteria or questions they wish you to answer.
Answer all questions honestly, since they will be verified as part of Mainline’s Structured Hiring System. Failure to answer my questions that you have not been advised need not be answered; will adversely affect your questionnaire results.
APPLICANT NAME: / DATE:
PHONE / EXT. / BEST TIME TO BE CONTACTED: AM PM
SALES EXPERIENCE / ANSWER COLUMN / OFFICEUSE / SALES EXPERIENCE / ANSWER
COLUMN / OFFICE
USE
1. Has 2-3 yrs outside sales
experience. / b) Corporate Head Offices
2. At least 2 years inside sales
experience. / c) Financial Institutions
3. Has at least 2 years telemarketing
sales. / d) Government
4. Has in depth knowledge of our
type of service. / e) Health Services
5. Has an annual sales volume of
$120K or more. / f) Law Firms
6. Has an average typical order of
$200.00. / g) Residential
7. Has a typical sales cycle time of 3
months. / h) Property Management
8. Has sold for a competitor of our
type of service. / 10. Makes 3-4 calls per day?
9. Has experience selling to / 11. Is currently earning between $28,000
and $32,000 annually.
a) Bartar Exchange / 12. Has received a special award or
recognition in the past 5 years.
SALES EXPERIENCE / ANSWER COLUMN / OFFICEUSE / EDUCATION / ANSWER COLUMN / OFFICE
USE
13. Current Compensation based on: / 2b) Microsoft Excel – Intermediate
a) Straight Commission / c) Microsoft Outlook - Intermediate
b) Salary plus Commission / d) Microsoft PowerPoint - Intermediate
c) Straight Salary / e) Microsoft Access - Intermediate
d) Hourly wage of $14-$15 / f) MS Integrated Office Accounting
14. Currently works, or has worked,
fulltime for a company with less
than 5 employees. / g) Internet
15. Currently works, or has worked,
fulltime for a company with more
than less than 5 employees. / h) Delrina WinFax/Computer Faxing
16. Has worked in an inbound,
outbound online customer
service call centre. / i) Typing Speed of minimum 50 wpm?
17. Has worked as a Customer
Service Representative handling
specific clients needs. / j) Norstar Phone System
TOTAL SALES / k) ISO 9002
MARKETING EXPERIENCE / TOTAL EDUCATION
1. Have had
experience/responsibility for: / 1. Is a Canadian Citizen
a) Account Management / 2. Distance is not a problem for work (30 min)
b) Competitiveness Analysis / 3. Owns a car
c) Overall marketing strategy / 4. Is bondable
d) Targeting segmental markets / 5. Knows geography of the city
e) Trade shows / 6. Does not have a part-time business or
job?
f) Advertising / 7. Has not declared bankruptcy in the past
5 years?
TOTAL MARKETING / 8. Can speak a foreign language (specify
language)______
EDUCATION / 9. Can start work in 2 weeks or less.
1. Graduated from College / 10. Will work beyond 8:30-5:30 Mon-Fri?
2. Is computer literate:
a) Microsoft Word – Intermediate / TOTAL PERSONAL
F:\Mainline\PERSONNEL\Management\HR Process\HR Candidates Questionnaires\Questionnaire & Qualifications\Sales Hire\Customer Service Representative - QUESTIONNAIRE.doc
:
Page 1 of 2