Anthony Simpson-Curriculum Vitae:
53 Philip Street
Eccles
Manchester
M30 0NE
Tel no: 07474073266
Personal Profile/Personal Attributes
• I would say my main attributes are that I’m hard working, willing, eager to learn, polite, fine telephone manner and at
ease with most computer systems. Also through previous jobs and personal wellbeing I’m a strong and healthy person.
• In respect to hard working I try and achieve all targets made to me, and always set myself higher ones.
• I also feel all the customer service skills I have acquired through all my previous jobs I believe I can apply to a new
role.
Work Experience:
Darren Bell recruitment
Jan – present
Whirlpool/Hotpoint - Darren Bell recruitment
Drivers Mate/Night Warehouseman
March 2016 – Dec 2016
● I was working for Whirlpool/Hotpoint as an agency worker through Darren bell recruitment.
I have done an equal number of shifts on both days and nights and have gained great skill for
both roles. In the driver’s mate role, I have assisted where the driver has needed lifting and
delivering many aspects of ‘white good’ to customers providing excellent customer service at all
times. I can use the PDA provided and complete all tasks needed of me. In respect to the night
role I have learnt under the guidance of the supervisor not only the manual lifting, moving and
reloading of the stock for the company, but also the computer system side in which I have been
training on the SAP system used.
Poundstretcher Ltd
Sales/Stock Control/Replenishment assistant – Day and Night shift
July 2015 – March 2016
● I would perform excellent customer service, use my knowledge of all goods to help the customer and made myself
flexible where needed.
● I signed for and worked deliveries, handled money on tills, aided in the stores merchandising of products and completed general
household duties. I would assist in the counting of the stores safe and completing the daily cash up of the tills.
● On both the day and night shift, I would stack the shelves neatly and reorganise, making sure goods were rotated
and out of date stock removed where needed.
● Daily, I would perform heavy lifting, continuous use of the pallet/pump truck and movement of the cages.
Brunel Franklin
Consumer Questionnaire/FOS/FSCS Advisor/Webchat Handler
Aug 2014 – July 2015
● Completing the Client’s Consumer questionnaire in full over the phone gathering as much information
about the point of sale to strengthen the Client’s case for complaint of the miss-sale of PPI.
● Taking inbound calls from Client’s, Lender’s and the Financial Ombudsman Service and resolving each
enquiry in a professional manner.
● Dealing with FSCS and FOS calls, completing relevant documents and liaising with the Client.
● Complete the day to day running of the companies’ webchat system with the clients. Working through
data spreadsheets and inputting data onto Client’s cases and sending the relevant emails. Completing
200 - 300 lines of data per day including taking inbounds calls.
May 2014 – Aug 2014
I was unable to work due to a serious accident sustained in my last position.
MKC Groundworks Ltd
Labourer/Groundworker
Sept 2013 – May 2014
DFH Ltd
Creditor Liaison Advisor
March 2012 – Sept 2013
• In Creditor Liaison, my job role varies from day to day but revolves around dealing with creditors on the client’s
behalf, using the telephone system provided.
• My main roles are to deal with queries from both Clients and Creditors, which also involves the setting up of
payment arrangements and gathering accurate updated balances of accounts.
• I also deal with rejections from creditors, broken arrangements, acceptances and new/old balance post whilst
updating these on the Debtsolv system from the Filestream postal system.
Jury's Inn
Night Auditor/Reception/F&B/Nights Supervisor/Porter/Kitchen Porter/Trainee Nights Manager
Sept 2011- March 2012
• I have worked my way from F&B, (Food and Beverage) to Night Auditor/Trainee Nights Manager.
• I am fully competent with both Fidelio and Opera system used in the Hotel industry.
• I am also at ease with using Micros Till systems in the Bar and Restaurant, as well as using the pot wash
machine in the kitchen.
• My main role is to run the Days reports, (Audit) and to deal face to face with the Public involving everything
from queries, transactions, checking in/out and complaints whilst maintaining a high level of Customer service
throughout.
• The Supervisor and Management role involves several departments and distributing tasks out accordingly.
• Other tasks include counting of safe and running/distributing of the monies to the relevant departments.
First step Finance
Financial Caseworker
Feb 2011 - Sept 2011
Initial Facilities Management/Rentokil Initial
Helpdesk Customer Advisor
January 2009 - February 2011
• To take inbounds calls from clients, (including Courts, Police Stations and Schools) who Initial have contracts
with for the running of their Sites/Building, and logged calls i.e. jobs for engineers, building works or room
bookings for them, using the Internet based EFM system.
• Compiling reports using the spreadsheets on Excel with information on weekly raised facility jobs, room
bookings and Total services requested for. In turn providing a Monthly report to each of my contracts that I look
after direct.
• Aiding my Manager in the setup of new of a new contract, inputting all information and using web report builder
to produce excel reports for the data required each day, week and month.
I have previous experience in banking, cashiering, debt management and insolvency.
Academic:
Loreto College
A levels/As Levels: Art D, 3-D Design E, History D
Wellacre High School
GCSE’S: 12 achieved 8 A-C and 4 A-D, Maths B, English B/B
Pearson EDI Level 2 NVQ Certificate in Customer Service (QCF)
Computer Literate in majority of office programs and till systems
Ongoing personal learning with 3DS Max, Unity and Photoshop, working towards City & Guilds Level 7 Diploma in Art and Animation for computer Gaming (industry Specific)