ANNEX A-7: WORKING WITH HOSPITALITY INDUSTRY (F&B, RETAIL AND HOTEL)

F&B / Available help
Re-design workflow and adopt wireless technologies to save manpower, whether in the ordering of dishes, in making payments, or in communications between the kitchen and front-of-house /
  • Adopt Wireless Ordering and mobile Payment through iSPRINT or Capability Development Grant (CDG)
  • Implement POS or ERP system through iSPRINT
  • Embark on upgrading projects in Innovation through Innovation & Capability Voucher (ICV) or Capability Development Grant (CDG) or self-help toolkits
  • Streamline and redesign work process through 5S via Capability Development Grant (CDG)

Implementing central kitchens /
  • Automate and re-design workflow through Innovation & Capability Voucher (ICV) or Capability Development Grant (CDG) or self-help toolkits
  • Outsource food processing to suppliers/food manufacturers

Manpower optimisation and deployment /
  • Implement Manpower scheduling software (CDG)
  • Tap on (PTP) Part time Pool Programme
  • Embark on upgrading projects in Productivity and HR through Innovation & Capability Voucher (ICV) or Capability Development Grant (CDG) or self-help toolkits

Upgrade manpower skills /
  • Groom local talents in management position through Core Executive Programme
  • Train in-house productivity managers

Helping promising F&B firms develop their brands and expand overseas /
  • Develop brands through Capability Development Grant (CDG)
  • Participate in international trade fairs (International Marketing Activities Programme (iMAP))

For more information, contact EnterpriseOne at or call 6898 1800.

Retail / Available help
Technology adoption for process excellence /
  • Adopt advanced information and communication technologies such as Enterprise Resource Planning (ERP), integrated point of sales and customer relationship management (CRM) systems through iSPRINT and Capability Development Grant (CDG)

Promote Service Excellence and Concept Innovation /
  • Implement business upgrading projects in Service or Concept Innovation through Innovation & Capability Voucher (ICV) or Capability Development Grant (CDG) or self-help toolkits

Upgrade manpower skills /
  • Groom local talents in management position through Core Executive Programme or Capability Development Grant (CDG)
  • Train in-house productivity managers

Optimise manpower resources /
  • Implement Manpower scheduling software (CDG)
  • Tap on (PTP) Part time Pool Programme
  • Implement business upgrading projects in Productivity and HR through Innovation & Capability Voucher (ICV) or Capability Development Grant (CDG) or self-help toolkits

Help promising retail firms develop their brands and expand overseas /
  • Develop brands through Capability Development Grant (CDG)
  • Participate in international trade fairs (International Marketing Activities Programme (iMAP)

For more information, contact EnterpriseOne at or call 6898 1800.

Hotels / Available help
Manpower optimisation and multi-skilling /
  • Participate in the Job Flexibility for Productivity (JFP) initiative and optimise existing foreign manpower
  • Fund employees’ training for multi-skilling via Workforce Skills Qualification (WSQ) grants and the Training Industry Professionals in Tourism (TIP-IT2)
  • Leverage the Singapore Hotel Association (SHA) Casual Labour Registry for part-time/casual labour

Enhance the hospitality service experience and improve service standards /
  • Participate in STB’s service experience study
  • Redesign the service experience and enhance service delivery capabilities using schemes like the Customer Centric Initiative (CCI) and Business Improvement Fund (BIF)

Redesign current systems and process (especially in labour-intensive areas of hotel operations, e.g. housekeeping, F&B service and preparation, front office etc) and adopt relevant technology solutions that can alleviate the manpower crunch or improve productivity /
  • Automate and re-design workflow through the Tourism Technology Fund (TTF), Business Improvement Fund (BIF), or Inclusive Growth Programme (IGP)
  • Participate in STB’s technology audit* to better understand current technology gaps and identify potential solutions which can be integrated into existing hotel systems
  • Access directory* of previously funded and proven technology solutions to generate ideas
  • Explore shared services/outsourcing models that can facilitate consolidation of critical common services, and implement them via the Business Improvement Fund (BIF)
  • Attend industry seminars/workshops on relevant solutions and best practices
*Coming soon
Strengthen tourism skills upgrading and talent attraction/development efforts /
  • Attract talent and develop high-potential employees for leadership positions using the Training Industry Professionals in Tourism (TIP-IT2) and Executive Development Programme (EDP)
  • Upgrade employees’ tourism-related skills through the Training Industry Professionals in Tourism (TIP-IT2), and Workforce Skills Qualification (WSQ) funding

For more information, visit

MINISTRY OF FINANCE