ANITA MARSHALL JEFFERSON, MSW, RSW
2253 Beck Street, New Orleans, Louisiana 70131, 504/427-5486, email:
OBJECTIVE:
To acquire a managerial position compatible with my work experience herein listed. However, while not limiting me only to managerial positions, but one that would afford me future opportunities for professional growth and career development into an Executive-level classification and/or Chief Executive Officer.
SUMMARY:
Over 27 years of administrative level experience and to include over ten (10) years of human resources management skills both in the Human Resources and Maintenance Departments, marketing/sales, event planning, and fundraising activities. Special skills include serving with United Way as an Account Loan Executive for six (6) years and instrumental with the United Way of Greater New Orleans exceeding their fundraising goal in United Way contributions for calendar year 2004. A dynamic leader with great vision, organizational skills and a record of accomplishments built on the ability to create relationships, produce results, and to motivate others. Additional experiences include, drug and alcohol and performance evaluation training, managing and operating departmental budgets, six (6) years of direct care client-intake service, and six (6) months of part-time work in the area of parent/family, geriatrics, student and academic counseling. Excellent interpersonal and communication skills with the capacity to handle and meet required deadlines. Housing Inspector Certification, Computer literate; in the areas of Microsoft Office, Powerpoint, Excel, Access, Peoplesoft, J.D. Edwards, DCCM Computer Software, HMIS computer software programs, Insperity, Netchek, Service Point 5, CITRIX, and Magellan Software Computer Program.
SPECIAL SKILLS:
∙2001-07 United Way Account Loan Executive∙Promotional Materials/Marketing/Sales
∙Event and Volunteer Coordination/Fundraising∙Employee Survey Materials
HIGHLIGHTS:
05/18/15 – Current:Volunteers of America of Greater New Orleans, New Orleans, Louisiana. Serve as a Case Manager/Job Developer for the Homeless Veterans Re-Integration Program (HVRP), providing career counseling and outreach to Veterans and civilians interested in obtaining gainful employment. Other duties include but not limited to providing career development, job search counseling and life skills preparation. Maintaining familiarity with educational and training programs, conduct regular outreach efforts with employers within the community for recruitment opportunities and matching the Veterans/civilians with the appropriate employment skill set.
02/25/15 – 04/10/15Rehabilitative Services of New Orleans, New Orleans, Louisiana. Serving in the capacity as a Mental Health Team Manager with the supervision of two (2) Mental
Health Professionals and two (2) Mental Health Specialists. The duties included but
not limited to intake, assessments, intervention, treatment plans and the engagement
of clients in individual therapy either in school or home settings with the documentation
of progress notes for clients in the Magellan System. The employment concluded due
to Reduction in Force (RIF).
07/01/12- 02/22/15Drug Court Clinician, Family Service of Greater New Orleans, New Orleans,
Louisiana. Working in the capacity as a Substance Abuse Counselor for clients that
were dedicated to the intervention, treatment and recovery of their addiction for
non-violent offenders through the Criminal District Court. Other duties
included monitoring the clients’ progress by taking notes and entering those progress
notes into the Drug Court Case Management System (DCCM) throughout the course
of treatment.
ANITA MARSHALL JEFFERSON, MSW, RSW
2253 Beck Street, New Orleans, Louisiana 70131, 504/427-5486, email:
05/14/10- 08/24/16Crisis Resident Advisor, Covenant House of New Orleans, New Orleans, Louisiana.
Serving in the capacity as a part-time/per diem resident advisor on the female floor
while providing counseling, guidance and mentoring to at-risk homeless young adults
while living in a group setting environment.
12/14/09 – 06/29/12Program Manager, Unity of GNO, New Orleans, Louisiana.
Serving as the Program Manager for the Shelter Plus Care Program that benefitted
at-risk homeless clients with substance abuse and mental health illnesses. Direct
supervision of one (1) Case Manager along with performing case management with
clients on a day-to-day basis to ensure that preventative and treatment measures
are being met and working in accordance to the clients’ respective needs. Other
responsibilities were the billing process for the clients’ rental units, the overall budget
for the program, monitoring of the grant funds allocated to the program, completion
of housing inspections and attending regular office meetings and seminars.
05/09 – 12/11/09Jefferson Workforce Connection (JWFC), Gretna, Louisiana. Serving as a monitor for
JWFC/Stimulus Offers a Rewarding Summer (SOARS) Program. The position included
but not limited to establishing and creating job readiness development programs within
the community for disadvantaged at-risk young adults.
.
02/06 – 01/09Manager Quality Assurance, Regional Transit Authority, New Orleans,
Louisiana. Since returning to the workforce post Katrina, current duties include
working with the Federal Emergency Management Agency (FEMA) in
monitoring and attending meetings for the Algiers Park-n-Ride Trailer Site/temporary
housing for the company’s displaced personnel and their families, as well as other duties
assigned by the Capital Improvement consultant in facilitating all present and post cost
reimbursement factors related to this ongoing project. Employment ended due to a Reduction in Force (RIF).
01/02 – 08/05Manager Quality Assurance, Regional Transit Authority, New Orleans,
Louisiana. Responsible for assessing the information obtained from
the covert mystery ridership program in order to develop systematic
processes where programs and action plans were generated to improve
the company’s efforts towards service, market growth, customer retention
and customer satisfaction in the overall delivery of the company’s transit service
product. This position also included the day-to-day supervision of three (3)
mystery riders.
10/95 – 01/02Manager of Special Events, Regional Transit Authority, New Orleans,
Louisiana. Served as the company liaison for the United Way Campaign as well as an
Account Loan on loan to the United Way. Served as the company’s campaign coordinator
as well as for other campaigns too include the Making Strides Against Breast Cancer,
United Negro College Fund Walk/Race. Established the company’s partnership in
Education with local schools within the community that included programs such as
“Read to Achieve” Programs,tutoring and fundraising activities. Other activities for
Included the submission of articles for publication for the company’s newsletter, and
other special projects and forums that contributed, enhanced and marketed the
company’s visibility within the community.
ANITA MARSHALL JEFFERSON, MSW, RSW
2253 Beck Street, New Orleans, Louisiana 70131, 504/427-5486, email:
03/91 – 10/95Director of Human Resources, Regional Transit Authority, New Orleans,
Louisiana. Responsible for all aspects of staff recruitment, implementation
of policies and procedures, hiring and training, employee terminations,
background checks, administrative grievance hearing process,
contract/labor negotiations, drug and alcohol testing, Employee
Assistance Program (EAP), implementation of downsizing strategies, Student
Full Circle Internship Training Program, tuition reimbursement, benefit
and welfare administration, retiree’s benefits program, Medicare recovery
process, Long Term Disability (LTD), Short Term Disability (STD),
Company Disability, facilitation of COBRA benefits, unemployment
compensation hearings, job descriptions, employee performance appraisals,
Mayor Morial Summer Youth City Program, acted as liaison on all employment issues
with the Louisiana Office of Employment on behalf of the Company,
knowledgeable of laws associated with EEOC, FMLA, FLSA, ERISA,
HIPPA, organizational development, employee relations, and the financial and
operational compliance of Human Resources annual budget along with the supervision
of three (3) Managers and 11 other subordinate personnel.
EDUCATION:
MSW from Tulane University School of Social Work, New Orleans, Louisiana, John F. Kennedy School of Government, Harvard University, Boston, MA., The Disney Approach to Human Resources Management, Disney University, Orlando, Florida, and a BA in Print Journalism, Southern University at New Orleans, New Orleans, Louisiana.
PROFESSIONAL AFFILIATIONS AND VOLUNTEER WORK:
National Association of Social Workers, American Public Transit Association (APTA) Human Resources Committee, and Women in Transit, Alpha Kappa Alpha Sorority, previous Board Member of Armstrong Family Services, past membership with the Society for Human Resources Management (SHRM) and Alumni Associations with Tulane, Harvard and Southern Universities. Certified Social Work License #12004 and CPR Certified.
REFERENCES:
Mr. Dean P. Bell, Vice President Mr. Christopher Randall
Montgomery Watson – Harza (MWH) Assistant Director of Programs/HVRP
235 Peachtree Street Volunteers of America (VOA)
Suite 2200 1002 Napoleon Avenue
Atlanta, Georgia 30303 New Orleans, LA 70115
404/236-7400 or 678/576-5155 (504) 539-3525 (Office)
e-mail address: e-mail:
The Honorable Bernette Joshua Johnson
Supreme Court Chief Justice
400 Royal Street
New Orleans, Louisiana 70130
504/310-2350
e-mail address:
The Honorable Terri F. Love
Fourth Circuit Court of Appeals
410 Royal Street
New Orleans, Louisiana 70130
504/412-6068