Position Description

Commissioning Coordinator,

Alliance Programs and Service Providers

Key Objective & Summary

To coordinate and support stakeholder relationship management strategies and deliver benefits for the organisation and targeted stakeholders, while achievingorganisational goals and reporting deliverablesfor the Western Queensland Primary Health Network.

Location / Central West region and organisation-wideactivities / Organisation / For more information:
Reports to / Executive Manager – Commissioning Central West / Status / Full time – 1.0 FTE
Direct Reports / Nil / Hours per fortnight / 76
External Contact
The position liaises externally with: /
  • Health and Social Data collection agencies and organisations
  • Indigenous health services,
  • Clinical service providers, health professionals including general practice,
  • Government departments, hospitals and health services,and community sector agencies.
/ Clinical Governance / Not authorised
Recruit/
Terminate / Not authorised
Media Contact / Not authorised
Approve Expenditure / Within authorised delegations
Approve Contracts / Not authorised
Designated Funding or Program/s / Mental Health & Flex Funding / Benchmark Award & Classification / Health Professionals and Support Services Award 2010

Accountabilities

  1. Provide program support for all activities that align with the Nukal Murra Alliance programs (Integrated Team Care Program; Social and Emotional Wellbeing, Cultural Integrity Framework & Workforce Strategy) in accordance with the Funding Contracts, planned service priorities and outcomes, Quality Management Systems and Service Level Agreements.
  2. Work in collaboration with WQPHN practice support staff to enhance General Practice cultural capability and competency.
  3. Ensure all activities support WQPHN’s Annual Plan and commissioning model to collaboratively build capacity and meet the identified complex needs of the local communities, thus contributing to our vision: A comprehensive and integrated primary health care system that delivers better health outcomes for the people of remote Western Queensland.
  4. Develop and maintain partnerships and strategic alliances with key internal and external stakeholders, such as professional groups, consumer groups and other regional stakeholders. Develop positive communication channels with all stakeholders.
  5. Prepare high level reports and communication for internal and external distribution on key matters to area(s) of responsibility that may have an impact on WQPHN.
  6. Provide high level secretariat support to Nukal Murra Alliance and associated programs.
  1. Support the Executive Manager with management of all Government Funding programs, conducting regular reviews of service level agreements and assigned program budgets to ensure financial systems are being followed and that budget controls and program acquittal targets are being achieved.
  2. Understand all DoH Funding agreements, KPIs, funding breakdowns, schedules and compliance
  3. Coordinate DoH reporting requirements and work with Executive Managers as required to finalise reports
  4. Liaise with Service Providers and Coordinators to support projects as required
  5. Support Contracts Officer with tendering/commissioning documents and processes
  6. Support reporting for Nukal Murra programs and service providers using the new OMS reporting system, including analysing reports if required.
  7. Provide a regular update on key achievements, challenges or potential risks and issues, particularly relating to contract performance, service delivery and regional workforce management.
  8. Contribute to staff training and support professional collaborations or forums and quality improvement networks.
  9. Undertake other such duties and training as may reasonably be required and which are consistent with the level of responsibility of this position.

Core Competencies

The core competencies expected of all WQPHN staff are:

1.Managing Change: Support organisational changes needed to improve effectiveness; helping others to successfully manage organisational change.Undertake training and professional development to sustain or develop required capabilities.

2.Customer Orientation: Represent WQPHN in a professional and appropriate manner,demonstrating commitment to satisfying external and/or internal customers, including culturally appropriate,respectful communication.

3.Analytical Thinking: Identify and seek out information needed to clarify a situation, and to address problems by using a logical, systematic, sequential approach.

4.Verbal and Written Communication: Express oneself clearly and appropriately in conversations and interactions with others and in business writing, including giving presentations and writing reports.

5.Teamwork: Work cooperatively in a team and in accordance with the Code of Conductand encourage other staff to do the same.

6.Initiative:Identify what needs to be done and proactively take appropriate action.

7.Influencing Others: Gain others' support for ideas, proposals, projects, and solutions.

8.Personal Resilience Qualities:Demonstrate integrity, punctuality, reliability and a commitment to problem-solving and achieving results.

  1. Safety: Support the provision of a safe environment by complying with safe work practices and the WQPHN risk management framework.
  2. Quality:Comply with the WQPHN Quality Management System (QMS), policies and procedures, and document control. Actively contribute to Continuing Quality Improvement (CQI) and other initiatives.

Minimum Qualifications and Competencies

  1. 1.Experience in an equivalent position in the Aboriginal and Torres Strait Islander Health or Communities sectors is essential.
  2. Experience is required in working with other professionals, working with external advisors, statutory authorities, Directors and senior managers, using the nominated software, budget preparation, data collection and official reporting procedures.
  3. Demonstrated understanding of PHC service contract management and small business administration is essential.
  4. A driver’s licence and competence in driving long distances in rural or remote areas isessential.
  5. Experience in clinical data collection, collations and analysis or similar is essential.
  6. High level understanding of the health, social and emotional well-being needs of regional, remote and rural communities including Aboriginal & Torres Strait Islander Peoples with the ability to engage a range of communities and community leaders.
  7. The ability to represent WQPHN in a professional and appropriate manner and in doing so raise the profile of general practice and its role in primary health care.
  8. Evidence of ability to prepare business communication documents, reports, agendas, minutes, and general correspondence.
  9. Ability to manage conflicting deadlines and demonstrate effective problem solving skills.
  10. Highly developed interpersonal communication skills to build and maintain internal and external relationships.
  11. Ability to work with minimal supervision.
  12. Competency and experience in computing applications including Sharepoint, word processing, spreadsheet, database, presentation software, and similar.
  13. Equipment to be used:

•personal computers including laptops and software including Microsoft applications;

•office equipment including telephone, facsimile, photocopier, printer and other business equipment; and

•audio-visual, electronic, and other equipment for meetings, events and teleconferences.

The incumbent may be required to undertake training and professional development to ensure currency of knowledge and professional obligations.

Key Selection Criteria (Recruitment Applications)

In the context of the Position Description above, the key selection criteria are:

Professional

  1. Demonstrated competence in coordinating program activities such as training schedules and resource development for a range of service providers, achieving plannedoutcomes and compliance in a challenging remote, rural or regional environment, with attention to detail and documentation for programmanagement and reporting.
  2. Proven capacity todisplay initiative and efficiency in time management, setting priorities, and problem solving, with minimal supervision, within policy guidelines.

Communication & Engagement

  1. Demonstrated high level interpersonal skills (written and oral), with cultural understanding and respect to collaborate effectively with a range of stakeholders (including ACCHOs), contractors, suppliers and staff, within a geographically dispersed multi-disciplinary context,and to contribute to a positive culture.

Continuous Improvement, Quality and Compliance

  1. Demonstrated ability to contribute to and actively support:

•continuous quality improvement and change, professionalism, teamwork and performance accountability;

•workplace policies including employment equity, anti-discrimination, workplace health and safety; and

•privacy principles and confidentiality, including sensitive health records.

Other

  1. Hold a current drivers licence, unrestricted for work purposes.

Position Description –Alliance Programs and Service ProvidersCoordinatorPage 1 of 5

Approved: FINAL 18 May, 2018

Annual/Performance Review Template

Date: / Dept: Service Prov. / Name: / Supervisor: Exec Mgr / Each complete rating. Meet & discuss differences or gaps. Supervisor record outcomes, review PD, training plan, personal actions, KPIs for next review.
1a Unsatisfactory 2a Needs Improvement 3a Competent 4a Exemplary
1b Recent Start 2b Developing/Training 3b Not yet PB 4b Personal Best (PB)
Position: Comm. Coord, ATSI Programs
KEY AREAS REVIEW / KPIs / 1 / 2 / 3 / 4 / 1 / 2 / 3 / 4 / COMMENTS, NOTES
Professional:
1.Coordinate service providers, achieving planned outcomes and integrating services to meet complex health needs in a challenging remote, rural or regional environment.
2.Initiative and efficiency in time management, setting priorities, and problem solving, with minimal supervision, within policy guidelines, with attention to detail and documentation for program reporting. / KPI 1.High level support for Exec Manager for designated programs in accordance with the Funding Contracts, planned service priorities and outcomes, & KPIs. / A
B
KPI 2.All activities support WQPHN’s Annual Plan, commissioning model,QMS,and reporting systems / A
B
Communication & Engagement:
3. Demonstrated cultural understanding and respect to collaborate effectively with a range of stakeholders (including ACCHOs), contractors, suppliers and staff, within a geographically dispersed multi-disciplinary context, and to contribute to a positive culture.
Demonstrate advanced written and oral communication skills / KPI 3.Key stakeholders engaged for positive collaborations, consistently modelling WQPHN values to all stakeholders. / A
B
KPI 4.Develop/contribute to cultural competency and other staff training; support professional collaborations and quality improvement networks. / A
B
CQI and Compliance:
4. Actively support and contribute to CQI activities:
•continuous quality improvement and change, professionalism, teamwork and performance accountability;
•policies including employment equity, anti-discrimination, workplace health and safety; and
•privacy principles and confidentiality, including sensitive health records. / KPI 5.Consistently proactive contribution to effective risk management, QMS compliance and continuous improvement. / A
B
KPI 6.Consistent positive contribution to communication, team engagement and resilience including change management. / A
B
Overall or Additional Comments / TOTAL OVERALL / Key Objectives or KPIs for Next Year
Professional Development Plan
Discuss necessary skills or development:
 Professional Development
 External Training
 Conferences
 Internal Development (e.g. enlargement, secondment)
Document reasons, action and follow up

Next Review Date (m/y): ______/ ______Adjustments. Salary or Contract: N/A / Yes (advise payroll) PD/KPIs: N/A / Yes (amend changes)

Board Approved: Confirmed / NYC / NA

Employee Signature Date Supervisor/Reviewer Signature Date

Position Description –Alliance Programs and Service ProvidersCoordinatorPage 1 of 5

Approved: FINAL 18 May, 2018