JOB DESCRIPTION

Job Title: Volunteering Lead

Location:Age UK Surrey, Rex House, William Road, Guildford, Surrey, GU1 4QZ

Band:3

Salary: FTE from £23,000 per annum pro rata depending on experience

(actual salary from £13,800 per annum)

Working hours:21 hours per week (working pattern to be agreed)

Reporting to:Deputy Chief Executive

Reporting toJobholder: n/a

Job purpose:

To promote volunteering, find new and innovative ways to recruit and retain volunteers and support them during their time with the charity.

Main duties:

To review and develop the Volunteer Strategy for AUKS on an on-going basis.

To develop an annual action plan.

To liaise with staff to determine all departmental volunteering requirements.

To find new and innovative ways to recruit volunteers as well as the traditional methods.

To recruit volunteers to work closely with the marketing departmentto ensure initiatives deliver against the charity-wideMarketing and PR strategy.

To provide flexible opportunities for people with limited time available.

To organise thank you events for volunteers.

To manage the volunteer recruitment process: registration – informal interview/ references/DBS and arrange induction and relevant training to ensure compliant volunteers are available to services.

To register and maintain volunteer’s file’s up to date on Charity Log, to monitor and log volunteer’s activities and provide monthly reports to managers.

To provide a point of contact and support for all volunteers.

To manage enquiries and volunteer mailbox and referrals.

To organise, support and deliver regular induction sessions for volunteers and staff in co-operation with the management team.

To support volunteers during their time at AUKS, ensuring that they are provided with timely information about our work, policies and procedures and provide a point of contact if there are any issues

To be proactive in identifying smarter and digital ways of working.

To work in accordance with all Age UK Surrey and departmental policies and procedures ensuring service quality standards are met

To carry out any other duties as requested by management for the efficient running of the organisation.

Person Specification:

Experience/Knowledge / Essential / Desirable / Selection Criteria
Experience of working with volunteers. / √ / IA
Experience of networking and working in partnership with statutory and voluntary organisations. / √ / IA
Understanding of working in a person centred approach / √ / I
Skills and Abilities
Innovative and forward thinking approach / √ / IA
Effective communication and presentation skills and the ability to communicate with people at all levels. / √ / IA
Drive and enthusiasm / √ / IA
Adoptable and flexible / √ / IA
To be a team player / √ / IA
The ability to work independently and within a team. / √ / IA
Excellent organisational skills / √
To work on own initiative. / √ / IA
A willingness to be flexible. / √ / IA
Proficient in MS Office and some experience of using databases. / √ / IA
Use of own car and the ability to travel throughout Surrey. / √ / A

BEHAVIOURAL STANDARDS

Introduction

Behavioural standards underpin the organisation and are fundamental in supporting members of staff to achieve success in their roles and enable Age UK Surrey to deliver its strategic objectives.

In order to help staff, understand what is expected of them, this document lists behaviours considered essential for those working at all levels.

These standards will support:

  • the recruitment and selection of the best people to join our organisation
  • the management of performance and development of employees.

Performance against these behaviours will be reviewed at supervision and appraisal. All members of staff will be expected to demonstrate behavioural standards to a satisfactory standard or above.

Expected behaviours:

1.Teamwork

  • Works well with others in immediate team
  • Makes a positive contribution to team meetings
  • Has a flexible approach – does other people’s jobs as required
  • Displays willingness to help out in other areas of the charity
  • Builds strong relationships with other departments

2.Communication

  • Communicates professionally and effectively, face to face, by telephone and by email
  • Listens to and respects others’ points of view
  • Presents information openly and objectively
  • Speaks to and treats others in the way they expect to be spoken to and treated
  • Develops effective working relationships with managers and colleagues

3.Organisation and Initiative

  • Sets and maintains high standards of work and productivity
  • Shows initiative and is able to work well unsupervised
  • Shows flexibility to deal with the unexpected and change plans
  • Displays willingness to take on tasks over and above job description

4.Self Management

  • Has a positive outlook and a “can do” attitude
  • Responds positively to feedback and takes action
  • Takes responsibility for all own actions
  • Shows interest in improving
  • Displays willingness to work outside own comfort zone
  • Understands own emotions and resists impulse to over-react
  • Manages own time and workload to meet deadlines

5.Reliability

  • Has an acceptable level of attendance
  • Adheres to agreed working hours
  • Is punctual
  • Keeps manager informed of movements
  • Keeps electronic diary up to date

6.Management of Others

  • Recognises and acknowledges good performance
  • Displays courage to make unpopular and difficult decisions and admit mistakes
  • Places the greater good of the charity above the interests of their department

7.Change

  • Understands the need for change, values and responds well to change
  • Instigates more effective working methods
  • Willingly takes on new and different ways of working
  • Motivates others to embrace change when change is required

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Name of employee

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Signature of employee

Date:

Issue 9September 2018