All sections to be completed in full

Please carefully note the following instructions:

·  Please ensure you fully read and understand the ‘GUIDELINES FOR COMPLETING THE COMPETENCY BASED QUESTIONS’ document specific to this competition that is available on www.Clúid.ie/careers. Failure to complete all areas of the application form may result in you not being brought forward to the interview stage of the selection process. Your CV is not required as part of the recruitment process.

·  The closing time for all applications is at 12.00 Noon on 20th December 2017. Applications will not be accepted after this date and time.

·  Where returning by email please use the subject line: CONTACT CENTRE MANAGER APPLICATION FORM

·  Applications must be submitted as a Microsoft Word or PDF document format only.

o  Applications stored on personal online storage sites, e.g. OneDrive, Cloud, Dropbox, Google Drive etc. will not be accepted.

o  Applications submitted in other file formats e.g. Google Docs will not be accepted.

o  Please pay particular attention to ensure that your application is attached when submitting your application.

·  Typed Application Forms only, please.

·  Clúid Housing is an Equal Opportunities Employer.

Please return completed application form to:

E-mail:
Post: HR Department 159 – 161 Sheriff Street Upper, Dublin 1, Co. Dublin
Closing date for applications: / 20th December 2017
It is anticipated that interviews will be held on: The week beginning of the 8th January 2018
Applicant Details:

Application for the post of: ______CONTACT CENTRE MANAGER______ Code (if applicable): ______CCMDEC17______

Surname ______First Name ______

Address ______

Home Telephone No______E-mail Address: ______

Mobile Phone No______

Where did you first see this position advertised? ______

Have you previously applied for a role with Clúid? ______

List of role(s) previously applied for ______

IT proficiency: No Knowledge Limited Familiarity Extensive use Qualifications (if held)

Software Package

Microsoft Word ______

Microsoft Excel ______

Microsoft Outlook ______

Microsoft PowerPoint ______

Other ______

Employment History (starting with most recent)

Name & Address of Employer::______

Post: ______Salary: ______Dates: from ______to ______

Describe Duties:
Main Accomplishments/Key Experiences:
Reason for leaving:

If you were offered the job, when could you start? ______

Name & Address of Employer::______

Post: ______Salary: ______Dates: from ______to ______

Describe Duties:
Main Accomplishments/Key Experiences:
Reason for leaving:

Name & Address of Employer::______

Post: ______Salary: ______Dates: from ______to ______

Describe Duties:
Main Accomplishments/Key Experiences:
Reason for leaving:

Name & Address of Employer::______

Post: ______Salary: ______Dates: from ______to ______

Describe Duties:
Main Accomplishments/Key Experiences:
Reason for leaving:

Education (starting with most recent)

Course Title: ______

College/University: ______

Dates: from ______to ______Results: ______

Course Content: ______

______

Course Title: ______

College/University: ______

Dates: from ______to ______Results: ______

Course Content: ______

______

Professional or other qualifications, apprenticeships, memberships of professional organisations:

______

______

Other training you have received which you consider relevant: ______

______

Do you hold a full, clean driving licence valid in the Republic of Ireland? ______. Do you own a vehicle? ______

Are you prepared to use this vehicle for work? ______

Are you legally entitled to work in the Republic of Ireland? ______

In the spaces below, briefly provide evidence of your proficiency in each competency in the format requested at (a), (b), and (c) of the GUIDELINES FOR COMPLETING THE COMPETENCY BASED QUESTIONS’ document.

Remember anything you say will be evaluated for the purposes of shortlisting or may discussed in more depth at interview if you are invited to one.

1.  Planning and Organisation
The ability to effectively manage daily operations to achieve excellent customer services ensuring work flows effectively across the business. Work successfully with colleagues and third party stakeholders to set up, manage and address issues as they arise.
2.  People Management and Leadership
The understanding and ability to lead and work as part of a team, supporting and coaching to motivate and achieve full potential. Have a strong sense of purpose and understanding of company goals, strategy and culture to deliver on the vision, mission and values.
3.  Customer Service
Customer first approach, develop real understanding of customer needs to shape and develop services.
4.  Data Management
The ability to manage, organise, analyse and report on data using relevant tools. Use data to understand and improve performance.
5.  Change Management
Recognise change as a continual process and work to achieve positive change – manage projects and processes, work with others, and support staff effectively.

Please provide two referees – one of whom should be your present or most recent employer. All appointments are subject to satisfactory references. Referees will not be contacted without your prior consent.

Referee 1.

Name:______

E-mail Adress:______

Address:______

Telephone Numbers: Mobile______Work ______

How do you know this person:______

Referee 2.

Name:______

E-mail Adress:______

Address:______

Telephone Numbers: Mobile______Work ______

How do you know this person:______

I declare that the information given on this form is correct and can be treated as part of any contract of employment. I understand that canvassing will disqualify me.

Signed: Date:

______

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