Claim Filing Instructions

Claims are an inevitable part of the shipping industry. The following guidelines will ensure that your claim is processed accordingly. Our goal is to make the process as simplified as possible.

Who can file a Claim? Only the shipper, consignee or third party who has legal ownership to the goods may file a claim.

All claims must contain the following documentation:

  • A completed copy of the Presentation of Loss & Damage claim form with a detailed description indicating how the amount of the claim was determined.
  • Original certified copy of vendors invoice or other document establishing your cost for the lost or damaged goods.
  • Repair invoice for repairs made to restore the merchandise to its original condition if applicable and itemized labor charges invoice if applicable.
  • Certified vendors replacement invoice if applicable
  • Copy of the Original Bill of Lading, if not, previously surrendered to carrier.
  • Original paid freight “expense” bill.
  • Copy of the signed delivery receipt with the loss or damage noted on it or a copy of the Span Alaska Transportation, LLC inspection report as evidence of loss or damage.
  • Photographs of damages required.

A claim can be submitted by email, fax or mail to the following:

Span Alaska Transportation, LLC

Attention: Claims Department

P.O Box 878Auburn, WA 98071

Email:

Fax: (253) 886-5273

All damaged product claimed at full value must be retained by the consignee until the claim has been concluded, at which point Span Alaska Transportation will contact you to make arrangements for carrier pick up.

The Bill of lading contract specifies that a claim must be received within nine (9) months from the date of delivery or expected date of shipment. All claims received that are not processed for payment immediately will be acknowledged in writing within 30 days of receipt by the Claims Department, Auburn, WA. Most claims are expected to be resolved within 30-120 days.

Span Alaska Transportation, LLC, may refer your claim to other carriers if they were involved in the shipment transportation we will notify you of this referral. Investigating some claims may take longer. If your claim cannot be settled within 120 days, we will notify you immediately about what you need to do to conclude your claim. If a delay in settling your claim occurs, we ask your understanding. If you think the delay is excessive,

Feel free to call us at 800-257-7726 at anytime or write to us concerning the status of your claim.

Cargo Claims DepartmentPhone: 1-800-257-7726

Span Alaska Transportation, LLCFAX: 253-886-5273

Standard Form for Cargo Loss & Damage
Terminal: / Date Filed: / Claimant’s Reference
Span Claim Number
Span Alaska Transportation, LLC.
(Name of carrier) / Span Pro Number
P.O Box 878 Auburn, WA 98001
(Address)
Claimant Information:
Name and Remittance Address for Company:
______
______
______

Contact:

Phone:

Email: / Circle Type of Loss:
Shortage/Missing
Damaged
Concealed Damage
Other
Total Amount Claimed $
Name of Shipper
Shipped from / , To
(City, town or station) / (City, town or station)
Final Destination
(City, town or station)
Name of Consignee: / Delivery Date: / / /
DETAILED DESCRIPTION OF ARTICLES CLAIMED ** REQUIRED
(Must include nature and extent of loss or damage, invoice price of articles, amount of claim, etc.)
COST
Applicable Freight Claimed
Total Amount Claimed
IN ADDITION TO THE INFORMATION GIVEN ABOVE, THE FOLLOWING DOCUMENTS MUST BE SUBMITTED IN SUPPORT OF THIS CLAIM
1. / Original bill of lading, if not previously surrendered to carrier. / 3. / Certified itemized repair invoice
2. / Original vendors invoice or certified copy / 4. / Other proof of loss or damage claimed photos etc.
Remarks:
The foregoing statement of facts is hereby certified to as correct.
(Signature of Claimant Required)
IMPORTANT: Claims cannot be processed without a copy of the original vendors invoice supporting the claimants cost.
ALL damaged merchandise and packaging must be retained until the claim is resolved.
** Please be aware claims resolutions can take 30 – 120 days to be resolved.