All Centres – Provision of Non-Accredited Training and Development Services for a Period of 36 Months
Valid from 01 July 2013 to 30 June 2016
Contractors:
See Section 3
July 2013
Version 1.1
Prepared by: Office of the Commissioner for Public Employment
Strategic Workforce Planning and Development Unit
Buyers Guide: Contract D13-0005
TABLE OF CONTENTS
1Introduction
1.1Contract Manager
1.2Accessing the Contract
1.3Selecting Providers
1.4Allocation of Work
1.5Contracted Rates
1.6Travel Related Expenses
1.7Invoicing
1.8Performance Management
1.9Reporting
1.9.1 Service Delivery
1.9.2 Contract Usage
1.9.2.1 Request to Use Form
2Training Categories and Topics
3Who Are the Contractors?
3.1Upton Martin Consulting
3.2Cross Cultural Consultants
3.3Alana Kaye Group Pty Ltd (Alana Kaye Training)
3.4Transformed
3.5Blue Visions Management (Institute of Management)
3.6Mitchell Training and Development
3.7PEPworldwide
3.8Imagine Consulting Group
3.9Management Effectiveness (Priority Management QLD)
3.10Mulga Gidgee
3.11MTS Solutions
3.12MDS Partners
3.13RMG Solutions (Blue Maple Project Management)
3.14National Safety Council of Australia
3.15Lessons Learnt
3.16Legaleze Training (Sean F McCarthy)
3.17Strategic Leadership
3.18The Human Resources Department
3.19RP Project Management
3.20Accrete
3.21Yellow Edge
3.22Hugh Winstanley
3.23Effective People
3.24Eagle Training Services
3.25EASA
3.26Jicate Pty Ltd (Dedicated Training and Consulting Group)
3.27Darwin Human Resource & Computer Academy
3.28Customer Service Institute
3.29Chandler Macleod
3.30Biznorth
3.31BCA National Training Group
3.32Inspyr
3.33Corporate Services Axiom (The Axiom Group)
4Version History
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Buyers Guide: Contract D13-0005
1Introduction
All contract rates are ‘Commercial in Confidence’ and must not be disclosed to anyone outside the procurement process or government. Pricing information must not be released to other suppliers, tenderers, the general public or unauthorised personnel under any circumstance.Disclosure without authority may constitute a breach of the Code of Conduct for NTPS employees, resulting in disciplinary action.The Office of the Commissioner for PublicEmployment (OCPE) is a central agencywithin the Northern Territory Public Sector(NTPS). OCPE recently decentralised the delivery of across government short course training and have established a panel contract (D13-0005) to provide NTPS agencies with a range of options when engaging training providers.
The panel contract features 33 providers who can develop training content and/or deliver training across 50 training topics (including cross-cultural training). A list of the providers and the topics they have been awarded is available at Clause 1.11.
1.1Contract Manager
The Contract is currently managed by the OCPE Strategic Workforce Planning and Development Unit (SWPD). SWPD are contactable on 08 8999 3708 or via email to . Agencies seeking an interpretation and understanding of this contract are encouraged to contact the Contract Manager.
1.2Accessing the Contract
OCPE has granted a general approval for all NTPS agencies to utilise this contract, without the need to obtain separate approval for each engagement, subject to the following conditions:
- The training requirement is within the scope of the contract; and
- The provider agrees to offer their services under the terms of the contract.
Agencies are required to complete the ‘Request to Use’ form (refer 1.9.2.1). The form asks for the following information:
- Agency name;
- Name of the provider selected;
- Training category and topic/s under which the provider is being used;
- Program name;
- Estimated value of the work (inc. Travel);
- Proposed date/s and location/s of the services;
- Contact person and details within the agency; and
- A copy of the learning outcomes/objectives for the training are to be attached.
The requesting agency must issue a purchase order against the contract rates for each engagement.
1.3Selecting Providers
Agencies are encouraged to contact more than one provider about their proposed training as each will have different styles and expertise that will suit a variety of situations.
All providers were assessed against the following criteria during the tender process:
- Price;
- Past Performance;
- Local Development and Value Adding;
- Referee Reports;
- Capacity; and
- Innovation.
When accessing the contract it is important to note that if a provider is not listed against the relevant training topic they cannot be utilised for that type of training under this panel contract. Should agencies wish to use a training provider against a training topic for which they have not been selected then the agency will need to ensure they have undertaken a separate procurement action in accordance with the NTG procurement framework.
1.4Allocation of Work
Agencies are encouraged to make every effort to schedule work in advance with providers, enabling a training calendar to be published for each agency. Where possible, agencies should attempt to allocate work either for a 6 month or 12 month training period to allow sufficient programming and planning time for providers.
1.5Contracted Rates
Please contact the SWPD Unit on 08 8999 3708 for all inquiries relating to the contracted rates.
1.6Travel Related Expenses
In accordance Clause 3.8.10 of the Request for Tender (RFT), all travel costs must be negotiated with and approved by the requesting agency prior to any bookings being made by the provider.
Travel costs including down time and lay over time, for training delivered out of the contractors business base, will be negotiated on a case by case basis between the requesting agency and the contractor.
1.7Invoicing
Each individual agency will be responsible for payment of services under this contract. Following completion of a project, payment should be made subject to the following conditions:
- The project has been completed according to the Terms of Reference; and
- Within thirty (30) days following acceptance of a tax compliant invoice.
1.8Performance Management
To ensure quality standards are maintained,an OCPE representative may seek feedback from agencies regarding the quality of the services received.
Where the performance of a provider is unsatisfactory the agency should arrange a feedback session with the provider as soon as possible after the event. The Director of the SWPD Unit should be notified of unsatisfactory performance of the provider.
1.9Reporting
Refer to Clause 3.10 of the RFT.
1.9.1Service Delivery
To monitor the quality of the services offered, agencies will provide OCPE with the following (also mentioned below):
- Written feedback commenting on their collaboration with the contractor; and
- Evaluation reports where contractors have been engaged in training delivery and/or content/curriculum development.
1.9.2Contract Usage
The OCPE will monitor the usage of the panel contract through the following process:
- Agencies interested in engaging a contractor will complete the ‘Request to Use’ form (refer 1.9.2.1) prior to the commencement of the training.
- Further to the completion of the service, agencies will forward the OCPE evaluation summaries for the services provided and annual reports regarding the number of training workshops delivered, locations of delivery, participant information (e.g. numbers, hierarchical levels/classification level) and an analysis of the actual participation in comparison to the total workforce of the agency. Finally, agencies will update the OCPE on any key issues or emerging workforce issues and collaborate to build core capability within the NTPS.
This enables OCPE to keep records of total expenditure and agency usage of providers under the panel contract. This will allow for future planning and to determine the relevance of the panel contract in meeting the training and development requirements for the NTPS.
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Buyers Guide: Contract D13-0005
1.9.2.1Request to Use Form
CONTRACT D13-0005
REQUEST TO USE FORM
All Centres – Provision of Non-Accredited Training and Development Services for a Period of 36 Months
Agency Name:Agency Project Manager: / Name:
Phone:
Email:
Name of the Provider:
Training Category and Topic: / Category:
Topic:
Program Name:
Quoted Value (inc travel): / $
Proposed dates/locations:
A copy of the learning outcomes/objectives for training must be attached.
Please submit this form to the Strategic Workforce Planning and Development Unit via email to .
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Buyers Guide: Contract D13-0005
2Training Categories and Topics
This contract is structured with thetraining categories and topics in the table below.
A full list of the 33 providers and their awarded topics is available at:
uluru.nt.gov.au/dbe/procurement/docs/proc_caps_d13_0005_providers_list.pdf.
Training Category / Training Topic1. LEADERSHIP / 1a. Training against NTPS Capability and Leadership Framework
2. 360 DEGREE FEEDBACK / 2a. 360 Degree Feedback
3. MANAGEMENT INDUCTION / 3a. Manager/Supervisor Induction
4. RECRUITMENT AND SELECTION / 4a. Staff recruitment, assessment, selection, incl. chairperson & writing selection report
4b. Job analysis and design (including JAQ writing)
4c. Effective on-boarding of new employees
5. PERFORMANCE MANAGEMENT / 5a. Planning & management of performance management
5b. Managing underperformance
5c. Coaching conversations
6. CONFLICT MANAGEMENT / 6a. Managing conflict
6b. Dealing with difficult people & difficult situations
6c. Mediation skills
7. FINANCIAL MANAGEMENT / 7a. Budget development and management
8. PROCUREMENT AND CONTRACT MANAGEMENT / 8a. Procurement planning and management
8b. High level contract management
8c. Introduction to contract management
9. CHANGE MANAGEMENT / 9a. Planning and managing change
9b. High level change management
9c. Living & working with change
10. TEAM DEVELOPMENT / 10a. Team development/high performing teams
11. PROJECT PLANNING AND MANAGEMENT / 11a. Planning and management of projects
11b. High level project management
12. GOVERNANCE / 12a. Corporate/business planning
12b. Understanding how Government operates
12c. Developing public policy
12d. Community engagement
12e. Ethics and accountability
12f. Risk management
13. WRITING SKILLS / 13a. Writing Skills
13b. Ministerial correspondence
14. CUSTOMER SERVICE / 14a. Planning and management of customer service
14b. Quality customer service - what is it?
14c. Dealing with difficult customers
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Training Category / Training Topic15. PROFESSIONAL AND PERSONAL EFFECTIVENESS / 15a. Self management/well being
15b. Time management
15c. Presentation and facilitation skills
15d. Emotional intelligence
15e. Appropriate work place behaviour
16. WORKFORCE PLANNING / 16a. Workforce analysis and planning
16b. Redesign workforce/jobs
16c. Succession management
17. DIVERSITY / 17a. Cross cultural awareness training with an Indigenous focus
17b. Training for staff working with clients from a variety of cultures, Indigenous focus
17c. How to effectively manage culturally diverse teams
17d. Cross cultural training for senior/executive staff
17e. Training for Indigenous staff new to the workforce
18. WORK HEALTH & SAFETY / 18a. Employer responsibilities under the Work Health Act
18b. Health and Safety Representatives training
19. ICT SKILLS / 19a. Using technology in the workplace
20. OTHER / 20a. Four wheel drive training
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Buyers Guide: Contract D13-0005
3Who Are the Contractors?
3.1Upton Martin Consulting
Contact Person: / Sue UptonABN: / 28 338 726 118
Postal Address: / PO Box 9234
Deakin ACT 2600
Phone Number: / 0418 624 970
Email Address: /
3.2Cross Cultural Consultants
Contact Person: / Jason ElsegoodABN: / 44 009 654 353
Postal Address: / PO Box 1766
Darwin NT 0801
Phone Number: / 08 8941 5293
0417 864 769
Email Address: /
3.3Alana Kaye Group Pty Ltd (Alana Kaye Training)
Contact Person: / Alana AndersonABN: / 50 143 526 309
Postal Address: / PO Box 41750
Casuarina NT 0811
Phone Number: / 08 8942 6100
0437 062 348
Email Address: /
3.4Transformed
Contact Person: / Michael YoungABN: / 33 120 497 501
Postal Address: / PO Box 7129
Kaleen ACT 2617
Phone Number: / 1300 738 720
Email Address: /
3.5Blue Visions Management (Institute of Management)
Contact Person: / Michael ChachatyABN: / 93 095 779 972
Postal Address: / Level 14, 99 Mount Street
North Sydney NSW 2060
Phone Number: / 02 8908 9888
Email Address: /
3.6Mitchell Training and Development
Contact Person: / Stewart MitchellABN: / 21 859 750 395
Postal Address: / PO Box 341
Blackwood SA 5051
Phone Number: / 08 8278 3233
0400 309 952
Email Address: /
3.7PEPworldwide
Contact Person: / Simon NichollsABN: / 71 131 451 280
Postal Address: / PO Box 84
Bulimba QLD 4171
Phone Number: / 07 3902 1778
0426 220 669
Email Address: /
3.8Imagine Consulting Group
Contact Person: / Ross RynehartABN: / 21 113 980 699
Postal Address: / GPO Box 2843
Brisbane QLD 4001
Phone Number: / 0417 002 886
Email Address: /
3.9Management Effectiveness (Priority Management QLD)
Contact Person: / Amanda Maystone-TowellABN: / 40 070 090 854
Postal Address: / 431 Montague Road
West End QLD 4101
Phone Number: / 07 3846 6220
Email Address: /
3.10Mulga Gidgee
Contact Person: / Scott McCallABN: / 66 703 782 262
Postal Address: / GPO Box 3809
Darwin NT 0810
Phone Number: / 0411 348 122
Email Address: /
3.11MTS Solutions
Contact Person: / David HurrellABN: / 57 064 001 270
Postal Address: / PO Box 822
Darwin NT 0801
Phone Number: / 08 8943 0686
Email Address: /
3.12MDS Partners
Contact Person: / Michael MartinABN: / 75 217 531 369
Postal Address: / 5/1 Burnett Place
Larrakeyah NT 0820
Phone Number: / 0401 112 794
Email Address: /
3.13RMG Solutions (Blue Maple Project Management)
Contact Person: / Toni MeekABN: / 81 101 724 314
Postal Address: / PO Box 324
Maroubra NSW 2035
Phone Number: / 02 8347 0955
Email Address: /
3.14National Safety Council of Australia
Contact Person: / Matt DunsheaABN: / 22 008 427 914
Postal Address: / PO Box 3251
South Brisbane QLD 4101
Phone Number: / 07 3255 2600
07 3305 2238
Email Address: /
3.15Lessons Learnt
Contact Person: / Michael MartinABN: / 38 137 545 674
Postal Address: / 5/1 Burnett Place
Larrakeyah NT 0820
Phone Number: / 0401 112 794
Email Address: /
3.16Legaleze Training (Sean F McCarthy)
Contact Person: / Sean McCarthyABN: / 13 074 726 034
Postal Address: / 3 Normanby Crescent
Deakin ACT 2600
Phone Number: / 02 6161 7813
0429 923 881
Email Address: /
3.17Strategic Leadership
Contact Person: / Ken WhittersABN: / 53 108 006 186
Postal Address: / PO Box 578
Mornington VIC 3931
Phone Number: / 03 5976 8820
Email Address: /
3.18The Human Resources Department
Contact Person: / Jennifer DignamABN: / 38 735 334 838
Postal Address: / 2/44 Saunders Bay Road
Dolans Bay NSW 2229
Phone Number: / +65 9066 3394
Email Address: /
3.19RP Project Management
Contact Person: / Jaswant DeoABN: / 38 118 221 855
Postal Address: / PO Box 437
Palmerston NT 0831
Phone Number: / 08 8932 2462
Email Address: /
3.20Accrete
Contact Person: / Jon BakerABN: / 47 104 880 391
Postal Address: / PO Box 999
Palmerston NT 0831
Phone Number: / 08 8947 4737
0427 474 727
Email Address: /
3.21Yellow Edge
Contact Person: / Furella BakerABN: / 25 099 253 255
Postal Address: / PO Box 4190
Kingston ACT 2604
Phone Number: / 02 6272 0168
Email Address: /
3.22Hugh Winstanley
Contact Person: / Hugh WinstanleyABN: / 89 157 508 305
Postal Address: / PO Box 41820
Casuarina NT 0810
Phone Number: / 0438 851 655
Email Address: /
3.23Effective People
Contact Person: / Joyce CrawfordABN: / 79 063 100 201
Postal Address: / PO Box 3907
Weston Creek ACT 2611
Phone Number: / 02 6162 2000
Email Address: /
3.24Eagle Training Services
Contact Person: / Toni-Maree CarterABN: / 75 723 581 980
Postal Address: / PO Box 7845
Alice Springs NT 0871
Phone Number: / 08 8953 5932
Email Address: /
3.25EASA
Contact Person: / Debra SenjuschenkoABN: / 76 983 200 118
Postal Address: / GPO Box 1031
Darwin NT 0801
Phone Number: / 08 8941 1752
Email Address: /
3.26Jicate Pty Ltd (Dedicated Training and Consulting Group)
Contact Person: / Cate AshmoreABN: / 15 851 562 947
Postal Address: / PO Box 7437
Cairns QLD 4870
Phone Number: / 07 4030 1111
Email Address: /
3.27Darwin Human Resource & Computer Academy
Contact Person: / Carole van DijkABN: / 45 009 610 164
Postal Address: / GPO Box 1815
Darwin NT 0801
Phone Number: / 8941 2344
Email Address: /
3.28Customer Service Institute
Contact Person: / Brett WhitfordABN: / 81 127 413 923
Postal Address: / Suite 2.03, 6a Glen Street
Milsons Point NSW 2601
Phone Number: / 02 9956 6144
Email Address: /
3.29Chandler Macleod
Contact Person: / Dave JonesABN: / 33 090 555 052
Postal Address: / Level 13, 307 Queen Street
Brisbane QLD 4000
Phone Number: / 07 3003 7757
Email Address: /
3.30Biznorth
Contact Person: / Annette GillandersABN: / 38 114 949 914
Postal Address: / PO Box 37170
Winnellie NT 0820
Phone Number: / 08 8947 0409
Email Address: /
3.31BCA National Training Group
Contact Person: / Olivia PhilipsABN: / 63 003 789 660
Postal Address: / PO Box 40997
Casuarina NT 0801
Phone Number: / 08 8927 0142
Email Address: /
3.32Inspyr
Contact Person: / Adam ScottABN: / 42 106 889 249
Postal Address: / Suite 1, 63 Outlook Crescent
Bardon QLD 4065
Phone Number: / 1300 467 797
0421 935 950
Email Address: /
3.33Corporate Services Axiom (The Axiom Group)
Contact Person: / Philip NorrisABN: / 67 158 123 838
Postal Address: / PO Box 1847
Darwin NT 0801
Phone Number: / 0413 747 258
0403 305 200
Email Address: /
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4Version History
Version Number / Date Published / Author / Comments1.0 / 05/07/2013 / SWPD Unit / Initial Version
1.1 / 31/07/2013 / Procurement / Added contractor contact details and re-ordered contents
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