Akbar Travels of India, Trivandrum

DANI JOHN

Ph no: +919447475754; Email:

Career Vision : I would like to offer my candidature for a suitable post in the travel related industry. I have completed training in passenger handling under IATA/UFTAA Foundation. I am confident that this would benefit your organization coupled with some of the skills I posses as detailed below.

Akbar Travels of India, Trivandrum

a) Job Designation: Executive – Reservations and Ticketing (April 2007 – Present)

Nature of Work:

• Domestic and International Ticket booking
• Customer Service
• Burst International tickets and ensure correct formatting and dates of tickets processed.
• Use Galileo and other on-line segments to process tickets, for calculating and quoting air fares.
• Booking flights on Galileo, sabre. Amadeus.
• Experienced in CRS booking engine.
• Issuing,Reissuing and Refunding tickets.
• Handling different ticketing queue count.
• Generating Daily reports on various queue’s worked for the day.
• Negotiating with Airlines for fares and queries.
• Floor walking and solving agent’s queries.

Creative Tours and Travels, Trivandrum

a) Job Designation: Executive – Reservations and Ticketing (January 2006-february2007)

Nature of Work:

• Domestic and International Ticket booking
• Customer Service
• Burst International and Domestic tickets and ensure correct formatting and dates of tickets processed.
• Use Galileo and other on-line segments to process tickets, for calculating and quoting air fares.
• Booking flights on Galileo, sabre.
• Experienced in CRS booking engine.
• Issuing,Reissuing and Refunding tickets.
• Handling different ticketing queue count.
• Generating Daily reports on various queue’s worked for the day.
• Negotiating with Airlines for fares and queries.
• Floor walking and solving agent’s queries.

United Tours and Travels, Kollam (March2005 – December2005)

a) Job Designation: Trainee in Ticketing

• Nature of WorkCustomer Service
• Use Galileo and other on-line segments to process tickets.
• Booking flights on Galileo.

Technical skills and highlights

• Organized and detail-oriented; knack for learning new things quickly.
• Strong skills in time management, prioritizing tasks, and meeting deadlines.
• Computer Reservation System in Galileo and Abacus (Sabre).
• Internet skills and basic computer skills.Ms Word, Ms Excel.

Strengths

• Good communication and interpersonal skills.
• Highly motivated with strong commitment to teamwork and quality.
• Excel in knowledge sharing environment.
• Positive and having enthusiastic attitude.

Airline and Travel Agency Management, Fare construction & Ticketing

(IATA, Authorised IATA training centre, Adoor), 2005

CRS (Computer reservation System in Galileo)

Secretarial Course

Pursuing Degree in AnnamalaiUniversity.

Pre-Degree in Humanities, KeralaUniversity, 1999

Secondary School Leaving Certificate from Board of Education, kerala

Date of Birth :19 May 1981

To Read, Write & Speak:English, Malayalam

Passport No.:F3898398

Address : Thazhakanjiram Vila veedu,

Nallila (p.o) .Kollam district,