Data Center RealUser Monitoring componentssummary

Component / CAS - Compuware Analysis Server / ADS - Advanced Diagnostics Server
Monitoring scope /
  • Application infrastructure
  • Applications using supported protocols; Internet or intranet users
  • SSL decoding
/
  • Adds depth to analysis provided by CAS: single-record granularity for every operation, page, hit monitored by VAS

Report scope /
  • Monitoring of the application resources and users
  • Application and network usage and performance
  • User experience (performance, availability)
  • Data Center capacity planning
  • Network performance (RTT, loss rate) and session performance (TCP errors)
/
  • Sequenced transactions details; performance and usage, and solving systemic problems for websites
  • Step diagram – time-based view of the operation and transaction load process
  • Detailed operation performance and error analysis
  • Diagnostics, user activity, troubleshooting

Data resolution /
  • 5 minutes (configurable)
/
  • 1 millisecond

Monitoring resolution /
  • User – Operation – Server-Software Service and
    User-Transaction-Application
  • 3 tier user location: User-Site-Area-Region
  • Sequenced transaction – total, no steps
  • “Regular” transaction (no sequence, optionally order of operations)
/
  • Sequenced transaction – defined sequence of operations
  • User – Operation – Server - Software Service and
    User - Transaction - Application
  • Sub-operation (Page Component)

Report options /
  • Rich, pre-built reports
  • Custom reporting (DMI)
  • User-defined reports
  • Trending data – daily and monthly, down to user location level
  • Baselines data, down to user location level
/
  • Reporting through report workflow in CAS
  • ADS adds DMI data view that appears in CAS DMI
  • Min/max/average/standard deviation and percentile metrics

Real-time reporting /
  • Data available real-time
  • Key report serving time not more than several seconds
  • Most important date cached in RAM for faster reports serving
/
  • Data available real-time
  • No guaranteed report serving time
  • Post-factum analysis

Alarms /
  • SLA violations
  • Exceptional network/application conditions
  • Customized alarms
/
  • Use CAS for alarm generation instead

User recognition /
  • Application User identification by name/login
  • Client locations (IP ranges for rollups) are created automatically, basing on the hierarchy of BGP CDIR blocks and ASNs
/
  • Same as CAS

Supported Analysis Modules /
  • HTTP, HTTPS (server and URL level)
  • DNS, SMTP
  • Databases: Oracle, DB2, MSSQL, Sybase, Informix
  • XML/SOAP transactional analysis, Tuxedo (JOLT), WebSphere MQ
  • SAPGUI, Oracle Forms
  • MS Exchange
  • Thin Client Analysis Module (Citrix and WTS agent)
  • VoIP
/
  • HTTP, HTTPS (server and URL level, page component level and sequenced transaction details)
  • Databases: Oracle, DB2, MSSQL, Sybase, Informix
  • XML transactional analysis
  • SAP GUI, SAP RFC, Oracle Forms

Data Center Real User Monitoring June 20101