Accountability Profile –Cleaning Coordinator

£21,786 pa

SalaryBand 6

Purpose

The Cleaning Coordinators role is to ensure a clean, well presented and safe environment for staff, visitors and the collection through a programme of planned and reactive cleaning tasks.

Key Tasks

Monitor and improve cleaning to ensure the museum’s public and back of house areas are presented to a high standard in keeping with the museums expectations and brand

  • Linemanageme and performance manage cleaning staff
  • Work intuitively to respond to the needs of the organisation
  • Ensure that all staff are fully briefed about daily activities and have access to all current information
  • Organize the team’s work to allow them to fulfill set objectives
  • Manage staff rotas and holiday absences to ensure times of peak activities and events including all seasonal holidaysare well provided for with cleaning staff.
  • Support the Head of Estates and Facilities with relevant KPI’s
  • Ensure basic, maintenance and cleaning of equipment is undertaken
  • Ensure all cleaning schedules are delivered
  • Control levels of stock and ensure a ‘just in time’ ordering protocol exists
  • Work with the Maintenance Coordinator in rationalizing external contracts to ensure value for money whilst maintaining statutory and quality standards.
  • Supervise external contractors and internal staff to deliver a first class cleaning service
  • Continually review and recommend efficient and alternative methods of service delivery
  • Monitor performance and task achievement of all cleaning staff
  • Adhere to Health and Safety procedures at all timesand ensure comprehensive risk assessments are in place
  • Provide excellent customer care
  • Support Museum projects and events as required.
  • Undertake cleaning duties as required
  • Introduce a system of Quality control and report on performance and quality of service provided
  • Provide information and advice to the visitor by following the current RA customer standards policy
  • Monitor and maintain standards of cleanliness and repair in areas of the museum’s public areas.
  • Identify and report security risks and potential hazards
  • Ensure expenditure is within allocated budgets and to flag up any variances
  • To undertake any other tasks reasonable commensurate with the job role

Relationships

  • Cultivate internal relationships that cross team boundaries and demonstrate a willingness to collaborate with all team members
  • Maintain and build partnerships with senior managers and museum partners Contribute to and be a key member of the Gallery Maintenance programmes
  • Work collaboratively with the Collections department in cleaning open displays

Policies and Procedure

  • Comply with H&S legislation
  • Adhere to organizational policies and procedures to protect people and the museum’s reputation
  • Conduct risk and COSHH assessment of activities to be able to fulfill tasks.
  • Review and develop policies and procedures as required

Personal Responsibilities

  • Work flexibly to meet the needs of the team
  • Work as part of a team and support colleagues
  • Protect the reputation of the museum
  • Demonstrate the museum’s values
  • Be responsible for supplies and commodities andactively identify cost saving initiatives
  • Work flexibly outside of normal working hours

Functional Expertise

  • Use specialist knowledge and expertise to achieve the delivery of objectives and targets
  • Working closely with the Head of Estates and Facilities continually review and improve shift rotas, cleaning duties
  • Advice within area of technical expertise to other Royal Armouries sites as required.

Reporting Structure

This post reports to the Head of Estates and Facilities

Hours

Working full time 37.5 hours per week, 5 days out of 7. Weekend, Bank Holiday and evening working may be required.

Disclosure

A basic Disclosure and other security checks will be requested in the event of a successful application. However, a criminal record would not necessarily be a bar to employment. Any decision made would depend upon the nature of the position and the circumstances and background of your offence.

Applications

To apply please visit and download an application pack. Completed application forms should be returned to .

Closing Date: Wednesday 9th May 2018

Interview Date:To be confirmed

Person Specification.

Job Title:Cleaning coordinator

Department: Operational and facilities

E = Essential for applicants to meet relevant standard.

D = Desirable for applicants to meet the relevant standard.

Selection Criteria.

CRITERIA / STANDARD / E/D / EVIDENCE
Qualifications / Educated to NVQ Level 4/5 in relevant hotel/housekeeping field / E / Application / Interview
Work & Experience / Substantial previous experience in a similar role
Previous recent experience in a customer facing environment of a similar nature
Extensive experience or the range selection of cleaning equipment
Experience of managing staff in public spaces across split locations / E
E
D
D / Application
Application
Application
Application/Interview
Skills / Confident when providing information / guidance to the public
To be able to communicate with members of the team and visitors
Confident use in Microsoft software
Budget monitoring and reporting. / E
E
E
D / Application
Assessment / Interview
Interview
Interview/Application
Knowledge / CosHH
Basic Health and Safety Awareness / E
E / Interview
Interview
Aptitudes / A team player with excellent communication and interpersonal skills
Flexible and self motivating
Be able to work flexibly
including Bank Holidays
Able to demonstrate the Royal Armouries Values / E
E
E
E / Interview / Assessment
Interview
Availability form
Application