ACADEMY FOR FACILITIES MANAGEMENT

OVERVIEW OF THE

HIGHER CERTIFICATE IN

FACILITIES MANAGEMENT

•NQF 5 / 120 Credits

Background re Open Registration Course:

Distance Learning

Academy for FM: Registered with the Department of Higher Education and Training as a private higher education institution under the Higher Education Act. 1997.

95323 Waterkloof 0145 012-460-8908 FAX 012-347-6529 082 568-5824

e-mail: Enterprise Reg. No.2005/037308/07 Website:

HIGHER CERTIFICATE IN FACILITIES MANAGEMENT (HCFM)
TABLE OF CONTENTS

1. DETAILED COURSE INFORMATION – HCFM [NQF LEVEL 5]

1.1 Introduction

1.2 Purpose of the Qualification (HCFM)

2. HIGHER CERTIFICATE IN FACILITY MANAGEMENT [HCFM]

2.1 Access to the Qualification

2.2 Summary of the Programme

2.3 Detail re Various Learning Components

2.4 Duration

2.5 Academic Programme 2013 (DL)

2.6 Cost

2.7 Commencement & Certification

2.8 Registration

3. QUALITY ASSURANCE

95323 Waterkloof 0145 012-460-8908 FAX 012-347-6529 082 568-5824

e-mail: Enterprise Reg. No.2005/037308/07 Website:

1. DETAILED COURSE INFORMATION – HCFM [NQF LEVEL 5]

1.1 Introduction

The Higher Certificate inFacility Management (HCFM) – NQF Level 5 - is intended for supervisors and managers who are involved within the broad field of FMand who wish to expand their specialised knowledge and skills. The focus is on the FM function in the organisation, the FM tools and the outsourcing of services.

Facilities Management is an integrated process, inclusive of quality and cost-management. Useful tools for managing this integrated process include the following, Service Delivery, Central Help Desk and Internal Service Level Agreements.

1.2 Purpose of the Qualification (HCFM)

The Qualifications is for any individual who is, employed in or planning to be employed in the field of facilities management and is directed specifically at those in supervisory / entry level management capacity. It serves to support and advance the functioning of individuals in this industry by:

Promoting the development of knowledge, skills and values that are required

in facilities management;

Helping learners realise their potential in the field;

Providing opportunities for people to progress to higher levels of learning within the FM field.

Learners working towards the Qualification will find that the acquisition of competence will add value to their understanding of the sector and functioning in the workplace. It will provide for consolidation of the broad knowledge, skills and values needed in the facilities management field of study.

The Qualification will facilitate access, mobility and progress along a learning path for learners who:

Have worked in the field of facilities management or real estate or other

related field for many years, but have not obtained a formal qualification;

Wish to extend their range of skills and knowledge of this field of study so they can become competent facilities managers.

2. HIGHER CERTIFICATE IN FACILITY MANAGEMENT [HCFM]

2.1 Access to the Qualification

Access to this Qualification requires a learner to be in possession of a valid Senior Certificate (Grade 12) as stipulated by the relevant Act.

2.2 Summary of the Programme

HIGHER CERTIFICATE IN FACILITIES MANAGEMENT / Notional hours* / NQF Level / Credits
(6) / Fundamental
Consumer and Communication Skills
Credit Sub-Total / 100
100 / 5 / 10
10
1
2
3
4
5 / Core
Facilities Management Theory
Financial Management
Building Maintenance
Facilities and Space Planning and Management
Soft Services
Credit Sub-Total / 200
200
200
200
200
1000 / 5
5
5
5
5 / 20
20
20
20
20
100
(7) / Electives (Choose one) *
Outsourcing
OR
Health & Safety
Credit Sub-Total / 100
100 / 5
5 / 10
10
10
TOTAL: / 1200 / 120
* Total number of hours it will take the average student to complete the HCFM

2.3 Detail re Various Learning Components

Facilities Management Theory

  • Origins, integrated nature, theory and principles underpinning the FM field
  • FM objectives of the organisation
  • Scope of FM
  • Roles and responsibilities and structure of the FM organisation
  • Corporate strategy, FM strategy and FM policy
  • Trends in FM

Financial Management for FM (2)

•Accounting Terms and the "mechanisms" of a business

•extent of own financial involvement

•Balance Sheets and an Income Statements

•Mark-up and Profit margins; correct units for Investment

•Profit, Return on Investment and Circulation of Capital

•Core Financial Indicators

•Productivity

•Facility Management budget

•Communication between FM and the Financial people in the organisation

Building Maintenance Management (3)

  • Building condition assessment
  • Medium and long-term operations and maintenance programs.
  • Maintenance budgets, service level agreements, and asset management.
  • Planned and unplanned maintenance
  • Organisational strategy / policy and the link with building maintenance
  • Building and equipment life cycles
  • Building maintenance schedule.

Facilities Space Planning and Management (4)

  • Collect, analyse and critically evaluate the accommodation needs of the organisation
  • Optimal space utilisation
  • Space needs - conference areas, filing areas and systems, pause areas, toilets, catering requirements, reception areas, etc.
  • Space planning for efficient use of the available space
  • Workstation layouts, appropriate office furniture and ergonomics
  • Present and future requirements of the accommodation needs of the organisation
  • Organisation’s needs regarding furniture, audio visual requirements, filing requirements and systems, facilities management policies, etc.

Professional Delivery of Soft Service in FM (5)

  • The scope and role of facility (soft) services in facility management.
  • Quality control for soft services and professional service delivery.
  • Financial implications and cost effectiveness in service delivery.
  • Service Level Agreements and contract management - SA Law of Contracts and other statutory requirements.
  • Principles and functioning of a Help Desk in the FM environment.
  • Practical case study work on contract management and SLAs.
  • Creating cost saving partnerships with suppliers.
  • Knowledge and understanding of supply chain and value chain.
  • Common negotiating errors.

Consumer and Communication in FM (6)

  • FM customers, their behaviour and needs in the FM environment.
  • Communication for excellence in service delivery.
  • Customer satisfaction in the FM environment and how to achieve it.
  • Principles and techniques of effective communication.
  • Conflict management - dealing with dissatisfied customers.
  • Principles of communication planning for FM.
  • Effective communication with customers / users of the facility

FM Outsourcing

  • Principles and processes of outsourcing.
  • Considerations for outsourcing – due diligence
  • Outsourcing models, potential & possibilities
  • Costs-benefit and pitfalls of outsourcing
  • Integrated relationship between soft services and outsourcing
  • Service Level Agreements and contract management for outsourcing

Health and Safety in Facilities Management

  • Risk management
  • Rights and responsibilities of the employer and employee re H&S
  • Occupational Health and Safety Act
  • Environment
  • SHE Quality Management
  • Behaviour-based approach to SHE
  • SickBuilding Syndrome

2.4 Duration

The duration of the programme is one year, on a full time basis and 24 months on a part time basis. A calendar year will consist of a number of contact sessions (block weeks),where students attend lectures, site visits etc. over a three day period (Wednesday - Friday). The contact sessions are full day sessions (18 days). What a student does not complete in year one, he/she completes in year two. The DL student mostly cannot attend the contact sessions and will therefore be directed by the study guides for each module.

The DL student has to determine his/her own progression rate, but once module is selected the DL student has to fit in with the dates listed below.

DL Students who can attend contact sessions in Pretoria, Cape Town or Durban are welcome to do so, but this is not essential.Please note that contact sessions are not compulsory, they are scheduled merely to assist students. Students who do not want to / can not attend contact sessions will, as far as is possible, be put into contact with a mentor in your area. The mentor is someone who recently completed the HCFM and they will make themselves available to familiarise you with the HCFM.

2.5Academic Programme 2014 (DL)

1st Semester
  1. 12 – 14 February: Module -Theory of FM
  • Class Mark Sheet (CMS): 12 Feb
  • Test 1: 14 Feb
  • Assignment and Logbook: before 12 March.
  • Test 2: 12 March.

  1. 12 – 14 March:Building Maintenance
  • CMS: 12 March
  • Test 1: 14 March
  • Assignment and Logbook: On or before 16 April
  • Test 2: 15 March.

  1. 15 April: FM Consumer & Service Excellence
  2. 16 – 17April: Outsourcing OR Health & Safety
  • CMS: 15April
  • Test 1: 17April
  • Assignment and Logbook: On or before 15May
  • Test 2: 30 April

  1. Cut-off date for calculation of semester mark & admission to exams - 20May

  1. Exams: June 20(FMT), 23(FMBM), 26(FMCC) and 30 (FMHS).
  2. Supplementary Exams: July 10 - 15

2ndSemester
1.16 – 18 July: FM Soft Services
  • Class Mark Sheet (CMS): 16 July
  • Test 1: 18 July
  • Assignment and Logbook: on or before 13 Aug.
  • Test 2: 13 Aug.

2. 13 August: Maths Bridging Course (MBC)
  1. 14 – 15 August: Finance for FM
  • MBC Assignment : 4 Aug.
  • CMS: 13 Aug.
  • Test 1: 15 Aug.
  • Assignment and Logbook: on or before 10 Sept.
  • Test 2: 10 Sept.

  1. 10 – 12 September: Facilities Space Planning and Management (Site Visit
  • CMS: 10 Sept.
  • Test 1: 12 Sept.
  • Assignment and Logbook: On or before 10 Oct.
  • Test 2: 19Sept .

  1. Cut-off date for calculation of semester mark & admission to exams -17 Oct.

6. Exams: 28 October (FMSS), 31 Oct. (FMSP / FMCC), 4 November (FMFin) and
7 November (FMHS)
7. Supplementary Exams: 13 Nov. (FMSS), 14 Nov.(FMSP / FMCC),
17 Nov. (FMFin) and 18 Nov. (FMHS)

Please note that although highly unlikely, we reserve the right to change the above dates.

All assignments and logbooks will be available on our dropboxand after completion should be returned electronically (e-mail).

Students who live too far away to write tests and exams at the appointed venues will be able to write these at their place of work on the date as scheduled. They have to advise the Academy of the contact details of their HR manager/ officer and the Academy will then make the necessary arrangements with this person.

Please note that there is a cut off date for finalisation of semester marks and only students who have submitted all the assessment requirements by that date and have the necessary semester mark, can be considered for admission to the exam.

While the module, Theory of FM, provides a good theoretical base for the HCFM, and therefore a good starting point for the HCFM, a student can start the programme during any contact session as all modules are individually credit -bearing.

2.6 Cost

Please note that the course fee is split into two segments, tuition fee and registration fee:

  • The tuition fee for the HCFM course is R31 000.00 per student, if paid in advance. The tuition fee includes text books, study notes, lectures, lecturer access, examination fees and refreshments, but not registration fees. The tuition fee is a once-off amount paid for the duration of the HCFM.
  • The tuition fee includes both the Maths Bridging (MBC) and Assignment Writing (ARC) courses which are offered to those who struggle with maths and language skills.
  • The tuition fee can also be paid per agreement between the employer / student and the Academy. The Academy is willing to consider proposals for payment and once accepted a formal agreement is concluded between the parties.
  • Employers / students may also pay per contact session or per month based on an agreement between the Academy and the payer. The modular payment will be R6500 per contact session. These amounts have to be pre-paid per contact session and may therefore be spread over the entire study period of one year.
  • Group rates can be negotiated with the Academy.
  • Having been registered by SAQA (ID #75283), the HCFM can be included in the Skills Development Plans of employers contributing to the National Skills Fund or SETA.

5.5.1The student registration fee is a standard feature of every tertiary institution and will amount to R1500 for the 2014 academic year. The registration fee is payable in January for every year of study. The registration fee is not subject to a negotiated payment option or a discount. Students who elect to do only one or two modules will only pay a proportional registration fee.

  • The registration fee is for meeting all the statutory requirements, i.e. the storage and safekeeping of academic records for a period of no less than five years.
  • The registration fee plus the tuition fee brings the total to R32 500.

2.7 Commencement & Certification

Participants who successfully comply with the relevant assessment criteria will be awarded the Higher Certificate in FM. Commencement ceremonies are arranged every semester. Student can however, obtain proof of the continuous assessment

marks on the Academy’s website at any time, while final marks are be posted on the site at the end of each semester.

2.8 Registration

A registration form is available on request or on the site. Students who plan to attend contact sessions also have to complete an indemnity form (see site).

The registration process works as follows:

  1. The student completes the registration form (and indemnity form) submits this to the Academy by fax or e-mail - see contact details on last page.
  2. The Academy raises an invoice for the full fee (tuition fee and annual registration fee) and sends to student/employer.
  3. Student employer pay/s in full or provide/s an employer order number or pay as per the arrangement between employer / student and the Academy.
  4. The Academy sends the course material & venue details to the student.

For registration enquiries: E-mail: / Tel: 012-460-8908 / Fax: 012-347-6529

3. QUALITY ASSURANCE

The Academy for Facilities Management is a duly registered private institution of higher education in terms of the Higher Education Act, registered by the DoHE

(National Department of Higher Education and Training) and CHE (Council on Higher Education) under Certificate Nr. 2009/HE07/012.

  • The course qualification identification number issued by SAQA is 75283.
  • The HCFM was approved by the Higher Education Quality Committee (HEQC) of the Council on Higher Education (CHE).
  • All the modules / subjects of the HCFM have been approved by the Engineering Council of SA (ECSA) for credits towards their Continuous Professional Development (CPD) programme.
  • The Academy has decided not to renew the SAFMA endorsement as SAFMA is not a registered ETQA and therefore has no standing in vetting any training.

For more information contact the Academy.

95323 Waterkloof 0145 012-460-8908 FAX 012-347-6529 082 568-5824

e-mail: Enterprise Reg. No.2005/037308/07 Website:

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A4FM: HCFM DL 2014