About PG Facility Service Center

About PG Facility Service Center

PG Facility Service Center is a web-based tool that allows facility residents to view, create, change, or cancel service requests for facility needs.

Access PG Facility Service Center

Access is through Intranet Menu and Building & Facilities. Look for the link “Request a Facility Service”.

Home Page

Click on Single Sign On

After log in, the page displays the current user’s locations and open service requests.

The Language drop-down at the bottom of the window will switch the display language.

Click the Home button in the gray bar at the top of the screen, or choose a location from the drop-down menu at the top right side of the screen, to show current Service Requests.

Your service requests appear in the top portion of the screen. The Date Opened, Request Number, Status, Description, and Location information is displayed.

• A list of All Service Requests for the select location(s) appears in the lower part of the screen.
• View more information about any Service Request by clicking on the Request Number.

Creating a Service Request

When you require service, a service request must be generated.

• Click the New Request button.

• Complete the Service Request form.
• The Service Request Information form displays.

• Click the check box at top right of the form to keep the request confidential. This request will not display on other occupants Home Page with the other request.
• Complete the Service Request form.

• Enter a Service Areato specify exactly where the work is to be performed.
• Work Typethis field defaults to Facility Service Request, and should be left as is.

The Work Type drop-down menu displays.

• Select Category from the drop-down menu.

The Category drop-down menu displays.

• Select Common Problem from the drop-down menu.

The Common Problem drop-down menu displays.

• Type a detailed Description of the service needed.
• Click Submit Request once the form is complete.

The Service Request Information page displays.

The Service Request Information page displays the Request number that been assigned along with the title, work category and description.

• Click Done when complete.

The Completed Service Request form displays.

Three options appear below the service information.

• Click Cancel Request if you no longer require service.
• Click Add Notes if additional detail is required concerning the request.

The page displays that you can add notes/attachment.

• Type the notes.
• Click Add File to select an attachment if desired. Click Start Upload when all files are added.
• Click Update when finished.

• Click Print Request for a printout of the Service Request.

Reviewing Your Service Requests

• Click the Home tab to return to view My Service Requests.

Your service requests display at the top of the page.

My Service Requests displays the date the request was opened and the request number that has been assigned to the request. Also listed is the status of the pending request, a detailed description of the request and the service location.

All Service Requests display on the section below.

Searching for a Service Request

You can search using the quick search fields on the Home Page, or by using the Search button to search on multiple fields.

If you know the Request Number, type it into the Search fields on the Home Page.

For advanced search, click the Search tab in the gray menu bar across the top of the screen

The find a service request page displays.

Using the drop-down menus and radio button, select the parameters for the search.

• Click the Search button.

The Search results appear at the bottom of the screen.

From the Home page, you can search using your service request number.

Type the Service Request number in the search field.

• Click the Gobutton.

The Service Request displays.

Adding a Location

If you do not have a particular location within your “Select Service Location” drop down menu, click “My Account” at the upper right had side of your screen.

• Click My Account

The My Account page displays.

• Click the Add New Locationcheck box.

The Add New Location section appears.

• From the drop-down lists select the country, state, city, building and location you want to add.

• Click the Save Changes button when finished.

Saved Changes Succeeded displays on the

My Account page.

Canceling a Service Request

Go to the Home Page to locate the request you want to cancel.

• Click the Service Request Number

The Service Request page displays.

• Click the Cancel Request button.

The Cancel Request page displays.

• Enter a reason for the cancellation in the Notes field.
• Click the Cancel Requestbutton.

The Cancel Request Succeeded message displays.

• Click the Done button.

The Canceled message displays on the homepage.

Are you the Service Recipient?

If you are creating a request on behalf of another, the person receiving the work order can be noted within the work order.

• Click the No radio button

• Enter Recipients Name, Phone Number and work email address.

• Click Submit Request .
• The recipient’s information above will be added to the description area within the request.

Email Notifications

You will receive an email notification upon the dispatch and the completion of a work order.

Samples are shown below:

• Dispatch Notification

• Completion Notification

Are You New to P&G?

If you are new to P&G, you’ll be prompted to confirm your profile on your first visit to My PG Facility. Your name and contact information should be pre-populated. Click to indicate if you are a P&G associate or non-P&G associate (contractor) and select your country, state, city, building, and location (see screen shot on next page).

Terminology

Service Request – “5037621”

A case is a general request that occupants create requesting facility or maintenance work.

Work Order – “5037621-1”

A work order is an extension of a service request that is more specific to the requested work.(Multiple work orders can be created from one Service Request.)

Worktype –Indicates a general type of service requested. Example: building interior or building exterior.

Category –Indicates further delineation of the type. Example: plumbing or electrical.

Status –

Closed – Indicates the work has been completed.

Cancelled – Indicates the work no longer needs performed.

Dispatched to Service Provider – Indicates the work is on the process of being completed.

In Progress – Service Provider has initiated action steps.

Solving – Indicates the work is in the process of being dispatched.

For More Information

Should you have further questions please contact your facility management team.