About JLL

JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual fee revenue of $4.7 billion and gross revenue of $5.4 billion, JLL has more than 230 corporate offices, operates in 80 countries and has a global workforce of approximately 58,000. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 3.4 billion square feet, or 316 million square meters, and completed $118 billion in sales, acquisitions and finance transactions in 2014. Its investment management business, LaSalle Investment Management, has $53.6 billion of real estate assets under management.

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Title: General Manager – 15636BR

Location: Chicago, IL

Responsibilities:

Lead the retail property management team in meeting the client’s objectives while supporting the operations, specialty leasing, marketing and financial aspects of running the Property.
Principal Accountabilities
Management, Operations and Marketing

  • Maintain safety, cleanliness and integrity of all areas of retail buildings, systems and equipment for all retail users.
  • Prepare team to respond in emergency and crisis situations.
  • Have thorough knowledge of area market including all competitive properties and area demographics.
  • Develop and maintain an appropriate level of involvement in community affairs and activities representing both the property’s interest and the interest of Jones Lang LaSalle.
  • Enforce all tenant lease requirements.
  • Support the activities of the property’s marketing team.
  • Establish an effective working relationship with all retail managers and other key merchants, including specialty tenants to understand and support efforts in driving sales. Leasing
  • Develop and maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs.
  • Negotiate all retail tenant rent reduction or termination requests. Financial Performance and Reporting
  • Achieve budgeted net operating income for property.
  • Manage property’s capital to budgeted levels
  • Coordinate with accounting he preparation and submission to asset manager of all financial reports, forecasts and sales reports.
  • Monitor the collections of all rents and execute appropriate collection process. Client Relationships
  • Establish and maintain an effective working relationship with the property’s asset manager.
  • Function as primary point of contact to asset manager for all issues relating to the property.
  • Interact frequently with property’s regional managers and leasing organization to ensure consistent high quality interaction with asset management firm.
  • Formally communicate as appropriate with asset manager to inform him/her of activities at the property to enhance his/her opinion of the quality of management services delivered by Jones Lang LaSalle. Employee Motivation and Development  Direct and supervise the activities of all retail property employees.
  • Develop a personnel action plan for each direct report to identify opportunities for further career development. Ensure that all supervisory employees do the same for their direct reports.
  • Provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews and other communication mechanisms.  Coordinate appropriate training for property personnel. Competencies
  • Managerial Courage – provides current, direct, complete and actionable positive and correctional feedback to others. Faces up to people problems quickly and directly.
  • Customer Focus – is dedicated to meeting customer’s expectations and acts with customer in mind.
  • Planning & Organizing – establishes course of action for team to accomplish goals and evaluates results. Develops schedules and task/people assignments. Uses resources effectively and efficiently.
  • Motivating Others/Directing Others – creates a climate in which people want to do their best and empowers others. Is good at establishing clear directions; distributes the workload appropriately; a clear communicator.
  • Developing Others – provides challenging and stretching tasks and assignments, is aware of each direct report’s career goals and is a people builder.
  • Written/Oral Communications – is able to write and speak clearly and succinctly in a variety of communication settings and styles;
  • Problem Solving – uses logic and methods to solve difficult problems with effective solutions; looks beyond the obvious and doesn’t stop at the first answers.
  • Time Management – uses his/her time effectively and efficiently; concentrates efforts on the more important priorities; can attend to a broader range of activities.
  • Financially Astute – Thorough understanding of retail accounting principles including recovery ratios and methods, accrual and cash basis accounting, reading and understanding financial statements, lease language interpretation and budgeting and forecasting.

Qualifications

  • B.A. / B.S.
  • 5-10 years’ experience in retail property management
  • Experience in working with governmental agencies and managing government assets Understanding of financial aspects of property performance
  • Competency using Microsoft Office, navigating the internet, general use of personal computer

Start a lasting career with JLL today!

Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay.This role, General Manager, fits into our Career Map in the ManagementBand at the M2 Level. We offer a competitive salary and benefits package. To be considered, please visit our Web site at to apply online. All resumes MUST BE submitted via our web site. Please reference Job15636BR.

JLL is an Equal Opportunity Employer