About Computers Unlimited

Computers Unlimited is an independent distributor sourcing computer software and hardware products worldwide and supplying more than 2,000 dealers across the UK, Spain and France. We are well-known for our focus on products for the creative market, but many of our solutions also appeal to a far broader range of customers.

Established in 1985, Computers Unlimited (legal name Janson Computers PLC) has grown from a start-up to become one of the largest specialists IT distributors in the UK, France and Spainwith an annual turnover in excess of £100m. We have carefully built up a "best of breed" range of software and hardware from more than sixty leading manufacturers and publishers including Adobe, Apple, Epson, Quark, and Wacom. Although we do not sell directly to the public, we make our products available throughout the UK, France and Spain via a channel of value added dealers, mail order partners and high street retailers, both large and small.

With the combination of significant buying power, sophisticated IT systems, strong product range and a great team of people, we provide the dealer channel with excellent service, competitive prices and extensive stock availability.

Vacancy Details

Number of Positions / One
Job Title: / Internal Sales Executive
Reporting to Candidate: / None
Candidate Reports To: / Sales Supervisor
Job Description: / Please see attached
Candidate Profile: / Please see attached
Reward Package: / Package range dependent upon experience

Employee Benefits

  • Sales Persons Incentives:In addition to their OTE salary, on a regular basis, our sales team are incentivised with a variety of prizes such as cash, IT gadgets (e.g. ipod, televisions etc.).
  • Social Activities: Interdepartmental and customer facing social activities are encouraged, and frequently the entire team are invited out on various social nights (e.g. dinner, wine bars, weekend trips away etc.), often at the expense of the company.
  • Time Out: CU actively encourages and promotes social activities involving friends and family. We sponsor a number of heavily subsided events for employees to enjoy including, theatre, Wimbledon, Epson Derby, Wine appreciation and so on.
  • Company Benefits: After completing the 3 month probation period employees receives access to a menu selection from Scottish Equitable Life Assurance.
  • Holidays: 20 days a year, rising up to 25 days according to service plus public holidays.
  • Investors In People: CU are accredited Investors in People. Upon joining CU, the employee enters the CU Training Academy, where they will undertake an ongoing comprehensive induction and trainingdevelopment program linked to their role. In addition, each new employee is given an internal CU buddy (i.e. existing member of staff) who will help them integrate into our business.
  • Further Education: CU strongly supports professional development and career progression. Therefore we provide paid study leave for employees undertaking any formal academic or professional qualification, relating to their role. Plus we offer to partly or fully pay for exam fees.
  • Staff Purchases:As a technology company selling a variety of cutting edge products, all staff are given a staff discount on any CU purchases made and are able to buy items which we sell at cost price, spreading the payment over an interest free period.
  • Child Care Vouchers: CU operates the government Child Care Voucher scheme, enabling employees to reduce their overall child care costs.

Interview Process

Interview Dates: / To be advised
Venue: / Computers Unlimited
The TechnologyPark, Colindeep lane, London, NW9 6BX
Map: / Visit:
Interview Format: / A short test (20 minutes) 1st interview and 2nd Interview. Please note that on occasions, the 1st and 2nd interviews occur on the same day. This will be advised at the time of arranging the interview
Special Requirements: / Candidates should advise prior to interview of any special requirements.

Job Description

Job Title / Internal Sales Account Executive
Department / Internal Sales
Reporting to / You will be supervised by the Internal Sales Supervisor, and report directly to the Sales Manager. Work as part of a team of Internal Sales Executives.
Purpose of the Job / To introduce and promote the specified product range, ensuring sales and GP are maximised through the channel whilst delivering the best service and customer satisfaction to allow Computers Unlimited to be the leading Value Added Distributor in the marketplace.
Accountabilities / Achieving sales targets set each month by the Sales Manager.
Job Content and Context /
  1. Achieving sales targets set each month by Sales Management.
  2. To pro-actively seek new business in the specified product range, by targeting a combination of CU’s existing customer base and prospective customers.
  3. Maximise sales GP by continually expanding orders and up selling on all incoming and outgoing calls.
  4. Ensure all orders received are entered into the Merlin system accurately.
  5. Ensure all quotations on the Merlin system are followed up within 10 working days of creation, utilising our quote management tool as necessary.
  6. Liaise on a daily basis with your Business Group and update them on any developments in your product range, ensuring a high level of team relationships exist.
  7. Assist the Product Manager to get dealers to attend events & seminars, to provide the sales team with information / training on the specified product range and on occasion assist with product pricing.
  8. Maintain an agreed level of pro-active telephone contact with both existing and prospective customers, operating a call-out cycle, which includes updating customer events and call logging systems as required by Internal Sales Supervisor.
  9. Ensure that customer complaints, issues and queries reach a successful and appropriate conclusion. Where relevant, such matters must be escalated to the Internal Sales Supervisor.
  10. Manage the sales process for resolving the cancellation of orders. Ensuring that such matters are expedited speedily, and the information in Merlin is accurate and up-to date.
  11. Manage and maintain any authorisation schemes & price lists relevant to our products.
  12. Ensure that the external sales team are kept informed of any developments relevant to their accounts.
  13. Ensure the rest of the sales team are kept informed of developments within your product range.
  14. Meet and exceed the agreed performance objectives.
  15. Perform any ad hoc duties deemed appropriate by theSales Management Team.

Performance Standards /
  1. To attend product training as arranged by Sales Management.
  2. To achieve team and individual targets as set by Sales Management Team in time scales agreed.
  3. To keep in regular contact with specialist dealers and with your BGM and relevant sales persons.
  4. Customer queries that cannot be dealt with satisfactorily are to be passed to a member of the Sales Management Team.
  5. Maintain a professional standard at all times.
  6. To be punctual, maintain dress standards, be polite and courteous to customers at all times.

Candidate Profile: Internal Sales Executive

Candidate Profile

/ N/A / Must have / Desirable
Work experience in IT or relevant professional discipline
/ Experience in a sales or telesales role.
Has some commercial and business awareness
Can demonstrate a good level of negotiation and communication skills, both internally and with external clients
Can provide evidence of working in a target related environment
Can demonstrate their ability to go the extra mile, to exceed expectations
Good at building customer relationships / Worked in the IT channel, at either reseller, distributor or vendor level
Understands either software or hardware products.
Work history / Minimum of 1 years experience in a sales role. / Worked in a telesales or call centre environment handling either inbound and/or outbound calls.
Qualification / training / Has undertaken some level of study (e.g. ‘O’ level, ‘A’ level or NVQ)
Skills set / competencies / Telesales skills
Understands the sales process
Can use both Word and Excel
Ability to demonstrate Interpersonal and influencing skills
Need to work in a team / Understands how to sell
Can demonstrate their ability to manage their time so that they can maximise the number of calls made to a customer
Understands how to research and identify prospective customers
Can present feedback using Word or Excel
Has a good level of interpersonal skills
Is articulate
Can provide evidence that they can influence others
Evidence of working towards objectives and achieving goals
Has some experience of using Internal IT systems, plus software such as Word and Excel / Familiar with the IT sector
Can clearly demonstrate areas where they have been highly proactive and assertive so that matters reach a successful conclusion
Circumstances / commute / Lives within 1.5 hours rush hour commute by public transport or car
Personal presentation / Smart and presentable