GCSE French Listening (H)
Customer services and transactions
Date:
Time: 48 minutes
Total marks available: 48
Total marks achieved: ______
Q1.
A new mobile phone
Mélanie's parents have just bought her a new mobile phone. What does she like and dislike about it?
Listen to the recording and write the four correct letters in the boxes below.
(Total for question = 4 marks)
Q2.
A new shop
Thierry is talking about a new shop. What does he like and dislike about it?
Listen to the recording and write the four correct letters in the boxes below.
(Total for question = 4 marks)
Q3. Lost property
Nabila is reporting something she has lost. What does she say?
Put a cross in the correct box.
Example: She has lost...
(i) She thinks she lost it...
(ii) Her phone was...
(iii) The problem is that she has lost...
(iv) To replace her phone she is going to...
(Total for Question = 4 marks)
Q4.
E-readers
(a) List two advantages of e-readers.
(2)
......
......
(b) What question do some people ask?
(1)
......
(c) What points does the presenter make about the recycling of e-readers?
(2)
......
......
Q5.
Going to restaurants
Léna, Malik and Laetitia are discussing going to restaurants.
Who says the following?
Put a cross in the correct column.
(Total for Question = 4 marks)
Q6. In a department store
Anne-Sophie is in a department store.
Listen to the recording and put a cross in the correct box.
Example: What does she want to buy?
(i) How much does she spend?
(ii) What colour does she decide on?
(iii) What does she want to use it for?
(iv) Where does she want to go next?
(Total for Question = 4 marks)
Q7.
Fast food restaurants
What do these young people like about fast food restaurants?
Listen to the recording and put a cross in the correct box.
(Total for question = 4 marks)
Q8.
What's the problem?
These people are ringing a company which sells iPods on line. What is the problem
with their orders?
Put a cross in the correct box
(Total for Question = 4 marks)
Q9. Hypermarkets
What do these young people think?
A They are not welcoming. B You can buy everything you want. C Items are sometimes more expensive. D The shop assistants are bad tempered. E They are very practical.FThey are hard to get to. GItems are cheaper.
Write the correct letter in the box.
Example: Bruno /(i) Noélie /
(ii) Pascal /
(iii) Aïcha /
(iv) Gaspard /
(Total for Question = 4 marks)
Q10. Shopping online
Which comments do these people make?
Write the correct letter in the box
(Total for Question = 4 marks)
Q11. Shopping
What does Xavier like and dislike about shopping?
Write the correct letters in the table below.
A Going shopping on Saturday afternoons
B The sports shops
C The new shopping centre
D Going shopping with his parents
E The clothes shops
FThe book shop
(Total for question = 4 marks)
Q12. Getting a new mobile phone contract
Bénabar is choosing a new mobile phone contract. He is discussing it with his friend,
Noémie.
(i) Which one does he choose?
Put a cross in the correct box
(ii) Why?
Put a cross in the three correct boxes.
(Total for Question = 4 marks)