A Moment of Your Time

A Moment of Your Time

Department: OUT PATIENTS (DMH)

Data collection for Surgical Outpatients, Week commencing 22nd October 2012

Feedback cards given out over a one week period to patients = 71

Number of completed comment cards returned = 62Response rate = 87%

Did staff introduce themselves? / Were you seen at your allocated appointment time? / If you waited more than 30 mins past apt time were you informed of how long to wait? / Did staff explain why you needed tests? (if applicable) / Were you asked if you wanted copies of letter to GP? / Did you feel you were treated with dignity and respect? / Would you recommend us to family/friends? / Additional comments
Yes = 60
No = 0
Not app = 0
Not rec = 2 / Yes = 53
No = 9
Not app = 0
Not rec = 0 / Yes = 4
No = 3
Not app = 2
Not rec = 0 / Yes = 16
No = 0
Not app = 46
Not rec = 0 / Yes = 15
No = 39
Not app = 0
Not rec = 8 / Yes = 60
No = 0
Not app = 0
Not rec = 2 / Yes = 58
No = 1
Not app = 0
Not rec = 3 /

• Miss Donlon took time to explain my blood results - thank you
• Always treated courteously by all the staff
• Everyone from doctors, nurses and all other staff treat me with respect and kindness. Thank you very much
• Very satisfied
• All through the series of appointments everything was explained fully and staff were very kind
• Mr Gunning and his team have been very good in keeping us well informed at different stages of my illness and recovery. Many thanks
• Very happy with everything
• Mr Gunning and his staff are always caring and courteous
• Nurses extremely helpful and considerate - made the appointment a happy one. Thank you
• Very friendly staff
• More of the same!
• Very polite, great service.

100% / 85% / 57% / 100% / 28% / 100% / 98%

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Patient feedback