1
Introduction to sport facility operations management
1.1 Facility management is an all-encompassing term referring to the maintenance and care of:
a. Commercial Buildings
b. Non-Profit Buildings
c. Sport Facilities
d. All of the above
1.2 The goal of facility management is to organize and supervise the:
a. Safe and secure maintenance and operation of the facility in a financially and environmentally sound manner.
b. Safe and secure maintenance and operation of the facility with no consideration for finances or the environment.
c. Safe and secure maintenance and operation of the facility in an environmentally sound manner with no concern for finances.
d. Unsafe and insecure maintenance and operation of the financial and environmental considerations of the facility.
1.3 The world's largest and most widely recognized international association for professional facility managers is:
a. British Institute of Facilities Management (BIFM)
b. Facility Management Association of Australia (FMA Australia)
c. International Facility Management Association (IFMA)
d. International Association of Assembly Managers (IAAM)
1.4______focuses on administrating the processes to produce and distribute the products and services offered through a facility.
a. Facility Management
b. Operations Management
c. Supply Chain Management
d. None of the above
1.5 The most widely recognized professional association in operations management is:
a. Association for Operations Management (APICS)
b. European Operations Management Association (EurOMA)
c. Production and Operations Management Society (POMS)
d. Institute of Operations Management
1.6 Sport facility operations management seeks to maintain and care for:
a. Public facilities used for sport, recreation, and leisure to ensure safe and secure production and distribution of products and services to users.
b. Private facilities used for sport, recreation, and leisure to ensure safe and secure production and distribution of products and services to users.
c. Non-profit facilities used for sport, recreation, and leisure to ensure safe and secure production and distribution of products and services to users.
d. All of the above
1.7 Behind-the-scene concepts integral to the understanding of sport facility operations management include all of the following EXCEPT:
a. Business, ownership, and governance structures
b. Intricacies of financing sport facilities
c. Planning, design, and construction of sport facilities
d. Organizational and human resource management operations
1.8 Implementation of management and operations involves all of the following EXCEPT:
a. Legal responsibilities
b. Ownership and governance structures
c. Operations management and financial management
d. Organizational management and human resource management
1.9 Marketing, event planning, risk planning, and security planning are categorized as what type of issues in sport facility operations management?
a. Pre-management
b. Pre-operations
c. Ancillary
d. Implementation
1.10 Effectiveness of management and operations of sport facilities includes:
a. Benchmarking
b. Performance Management
c. All of the above
d. None of the above
1.11 Define and explain the importance of the main areas of facility management that need to be organized and supervised to ensure the safe and secure maintenance and operation of the facility in a financially and environmentally sound manner.
1.12 Define and explain the major administrative processes that comprise operations management that aid in the production and distribution of products and services offered through a sport facility.
1.13 Explain the range of problems that can occur if proper planning, management, or operations is not achieved in a sport facility.
1.14 Conduct deeper research into two of the scenarios presented in the chapter and provide initial answers to the following:
- How would you deal with each of these scenarios?
- In your opinion, could they have been prevented? How?
- What would you have done differently?
1
© 2010 Butterworth-Heinemann