RESUMES 101:

A Step-by-Step Guide to Developing Your Resume

Also included:

· List of action words for use in developing work descriptions

· Tips on evaluating your resume

· Tips for creating electronic and “scannable” resumes

· Six resume samples

· Cover letter guidelines and sample

· Tips for professional email correspondence

Asbury College

Center for Career and Calling

Helping You S.O.A.R.

What is a Resume?

A resume is an advertisement of who you are in terms of your abilities, your accomplishments, and future capabilities. It will be your chief marketing tool in your job or internship search. An effective resume will make a prospective employer want to meet you in person to further discuss your potential value to her or his organization. A resume lands you an interview, not a job.

Effective Resumes...

18


Should:

· Immediately impress the reader

· Be concise—using short phrases

· Be visually appealing; easy to read

· Have a clear objective

· Be targeted to the applied-for position

· Communicate job-related abilities

· Emphasize your accomplishments

· Focus on the needs of the employer

· Demonstrate increased responsibility

· Distinguish you from other applicants

Should Not:

· Have a vague or generic objective

· Be poorly organized

· Contain misspellings or typographical errors

· Use lengthy sentences or personal pronouns

· Misrepresent your background or qualifications

· Contain irrelevant information

· Omit critical information (dates, education, etc.)

· Require too much interpretation

18


Important Tips:

Always accompany the resume with a cover letter personalized to each individual

employer. This includes resumes being sent electronically. Information about

cover letters is included in this packet on page 16 and 17.

Recognize that on average, the employer must find something key about you

within a 30 second scan of your resume to keep you in the running for an

interview.

Keep in mind that no two, or three, or even four authorities completely agree on what

to include in a resume. You can count on getting conflicting advice from

others. Recognize that ultimately YOU will need to decide what should be

included and have a specific reason for including that information.

Writing a quality and effective resume is a time-consuming process requiring

many revisions. If you plan to write your resume in one sitting, chances are your

brief investment will show in the end product. Be encouraged that the time you

take now to write a powerful resume will allow you to use that resume for years to

come with minimal additions and adjustments of information.

Getting Started

Where do I begin?

Before you write—it is a good idea to brainstorm and do a little self-assessment on paper. Begin from the latter years of high school and jot down ANY information you can think of regarding your involvement. Remember, this is brainstorming, so write down everything you can think of—whether you believe it is relevant to the position you are applying for or not. You will be able to edit later.

Take time to brainstorm, maybe over a course of a few days—do not try it all in one sitting.

Be sure to think about:

Experience—

This includes full-time and part-time jobs, internships, academic research projects, or significant/related volunteer work. List the dates you worked (month/year format), the position, name and location of employer (or place) and any responsibilities you had. This may also include any cross-cultural or mission experiences.

Honors—

List any academic awards (scholarships, honors list, “Who’s Who”, etc), professional awards or recognition, or community awards (i.e. dramatic or athletic skills, service awards, etc).

Skills-

List computer languages and software you are familiar with as well as skills you have developed through class, jobs, or extra-curricular involvement. Examples might include: research, teaching, mentoring, writing, speaking, leadership, or athletic skills.

Activities—

List academic, professional, or community organizations in which you have held an office or are currently a member of. List professional and community activities, including volunteer work and travel. Listing extra-curricular activities or hobbies is optional, but for the purpose of brainstorming—go ahead.

Education—

List schools attended and degrees that you have received/are working on, study abroad experiences, or any coursework that relates to your professional objectives.

Now you are ready to put your resume together.

The Anatomy of a Resume

REQUIRED INFORMATION:

Identification— This should include your:

· Name- This should be the most prominent piece of your resume. Be sure to have it in a larger font size at the top of the page. Avoid nicknames.

· Address- If you can be reached at more than one location during your job search, you may want to list both sets of contact information.

· Phone Number- Be sure to include your extension when using the number for Asbury College. Record a neutral greeting on your voice mail.

· E-Mail Address-Many employers will communicate via e-mail. Be sure that your e-mail address sounds professional and is permanent (i.e. hotmail or yahoo account). Be sure to check your e-mail frequently.

Education— As a student or new graduate—your most recent, long-term, full-time role has been that of a student, so you may want to list your education first. Be sure to include:

· Name and location of each institution

· Degree earned or earning, with your major and minor

· Graduation Date and GPA if above 3.3

· Mention academic honors if applicable (Dean’s List, cum laude, etc)

· Study Abroad experience

High school information is typically left off the resume unless there is something unique and relevant to mention. You may want to add a sub-section for specific coursework within your main education section.

Work Experience—Choosing a format

This is the main body of your resume. There are different formats that you can use. The two most standard formats are chronological and functional. See the attached samples for examples.

· Chronological- This format presents experience in reverse chronological order. It is very effective for highlighting work or internship history, especially if upward movement is evident. This is the format that is most commonly used by recent college graduates.

· Functional- This format is organized around your skill set. The benefit of this format is that major headings may be supported by paid and non-paid jobs, internships, activities, and class work. ANY experience is valid, as long as it supports the skill category to which it is linked. This style is most beneficial for individuals who do not have much work experience, are changing careers, or graduates looking for a job that is not directly related to their major.

Work Experience—Entering the basics

Briefly give the employer an overview of work you have done that has developed the skills you want to highlight. Make sure to include:

· Title of position

· Name of organization

· Location of work (city, state)

· Dates of employment (month/year or season/year)

· Description of your work responsibilities with emphasis on specific skills and achievements

Required Information continued...

Work Experience—Describing It

Choose your words carefully. Your resume should sound positive and confident. Use the action verb list on page 6 to emphasize your abilities, and accomplishments. Beginning each phrase with an action verb will keep the focus on your skills. Avoid large blocks of text. Using bullet points is an effective strategy for visual organization.

OPTIONAL INFORMATION:

Choose from the following to strengthen and compliment the core of your resume. Include items that most directly relate to the position you are applying for.

Objective

You may choose to state your objective on your resume or in your cover letter. The most effective objective is the one which is most specific about the position and type of employer desired. If you are interested in multiple positions or no positions are currently open, you can use a more broad objective or rely on your cover letter to give focus to your application.

Honors/Activities

Include professional, school, and community activities. Stress leadership roles,

accomplishments, and awards received. Be sure to include any cross-cultural and service

experiences that did not fit in the work experience section.

Special Skills

Note if you have computer skills or specialized training in the field you are applying for. Be sure

to include any language skills or special licenses/certificaitons.

References

Be sure to ask people if they are willing to serve as references before you give their names

to a potential employer. You usually want 3-4 names available for references. Be sure to

include variety in the type of references you provide including someone who supervised you.

Other types of references can be related to academics or are personal references who can

speak of your character (non-family contacts). It is best to provide your reference information

on a separate page. For each individual, include the following:

· Complete name

· Title/Nature of relationship (i.e. Professor, Supervisor, Co-worker)

· Company/Organization name

· Address

· Telephone number (designate if you are using a home phone number)

· E-mail address

For a streamlined look, use the same heading design and paper that you used for your resume.

If you decide not to send your references with your resume, you may note at the bottom of your

resume “References available upon request”.

Aim for a ONE PAGE resume—

it is preferred by employers for recent graduates

ACTION WORD LIST –for use in developing skill and accomplishment descriptions within the experience section of you resume

18


Accommodated

Accomplished

Accounted for

Achieved

Acquired

Acted

Activated

Adapted

Addressed

Advised

Alerted

Allocated

Analyzed

Anticipated

Appraised

Approved

Arranged

Ascertained

Assembled

Assisted

Attained

Authored

Balanced

Began

Bolstered

Briefed

Budgeted

Built

Calculated

Catalogued

Changed

Charted

Clarified

Classified

Coached

Collaborated

Collected

Combined

Communicated

Compared

Compiled

Completed

Composed

Computed

Condensed

Conducted

Consolidated

Consulted

Constructed

Continued

Contributed

Convinced

Coordinated

Corresponded

Counseled

Crafted

Created

Cultivated

Critiqued

Dealt

Decided

Decreased

Defined

Delegated

Delivered

Demonstrated

Designated

Designed

Determined

Developed

Devised

Diagnosed

Directed

Discovered

Dispensed

Displayed

Distributed

Doubled

Drafted

Earned

Edited

Educated

Elected

Eliminated

Enabled

Encouraged

Enforced

Enhanced

Enlarged

Enlisted

Established

Estimated

Evaluated

Examined

Exercised

Expanded

Explained

Explored

Familiarized

Filed

Focused

Formed

Formulated

Fostered

Gained

Gathered

Generated

Greeted

Grossed

Guided

Handled

Headed

Helped

Highlighted

Hired

Identified

Illustrated

Implemented

Improved

Increased

Influenced

Informed

Initiated

Inspected

Installed

Instructed

Integrated

Interpreted

Interviewed

Introduced

Invented

Inventoried

Investigated

Joined

Justified

Launched

Lectured

Led

Lobbied

Logged

Maintained

Managed

Marketed

Mastered

Mediated

Met

Modeled

Modified

Monitored

Motivated

Named

Navigated

Negotiated

Observed

Obtained

Opened

Operated

Ordered

Organized

Overcame

Overhauled

Oversaw

Participated

Performed

Persuaded

Piloted

Pinpointed

Planned

Predicted

Prepared

Presided

Prevented

Presented

Prioritized

Processed

Produced

Programmed

Promoted

Proofed

Proposed

Protected

Proved

Provided

Publicized

Published

Purchased

Qualified

Questioned

Raised

Rated

Realized

Reasoned

Received

Recognized

Recommended

Reconciled

Recruited

Reduced

Referred

Reinforced

Reorganized

Repaired

Replaced

Reported

Represented

Researched

Responded

Restored

Restructured

Reviewed

Revised

Scheduled

Screened

Secured

Selected

Sent

Separated

Served

Shaped

Showed

Simplified

Sold

Solved

Sorted

Sought

Sparked

Specialized in

Specified

Spoke

Sponsored

Started

Stimulated

Streamlined

Strengthened

Studied

Structured

Submitted

Succeeded

Suggested

Summarized

Supervised

Supplemented

Supported

Surpassed

Surveyed

Targeted

Taught

Tested

Tracked

Trained

Transformed

Translated

Traveled

Tutored

Undertook

Updated

Utilized

Welcomed

Won

Wrote

18


Polishing Descriptions in Your Experience Section

When describing work experiences, the tendency is to focus on duties and responsi-

bilities (i.e. typed letters, cleaned rooms, waited tables, sold clothes). However this

approach may not fully represent the skills that you utilized in each position, nor your

accomplishments. Some examples of effective and non-effective ways of presenting

your skills through your work history are presented below.

First Draft... moving towards… …Final draft

• I had certain jobs to do everyday and I • Effectively managed time to meet deadlines

just got them done. for completing assigned projects.

• I talked with people who came in and • Tactfully interacted and communicated with

answered the phone. customers.

• I did everything when the secretary wasn’t in. • Assumed full responsibility for office coverage

in secretary’s absence.

• I took returns and tried to help people with • Exercised diplomacy in negotiating customer

problems. complaints and returns.

• I got along with the people that I worked with. • Worked cooperatively with 7 co-workers.

• I sold clothes. • Effectively initiated sales of casual and pro-

fessional clothing.

• I waited on tables and took orders. • Developed ability to deal with high pressure

situations in assisting customers at up to 6

tables at a time.

• I learned menu items and prices quickly. • Quickly assimilated and memorized item and price information on menu.

• I tried to be nice to all my customers. • Consistently provided excellent customer service

• I always showed up for work and got my • Demonstrated reliability in achieving perfect

jobs done. attendance record over a one-year period.

• Some days they wanted me to come in at • Displayed flexibility in working irregular work

7 AM and other days at 9 AM. schedule.

Evaluating Your Resume

Check, Check, and Re-Check

Run a spell check on your computer before anyone sees your resume—but don’t rely only on

spell check. You may find yourself involved in lots of “communist” activities instead of lots of

“community” activities!

Ask your career counselor, friends, family, or professors to proofread. The more people who

see your resume, the more likely that misspelled words and awkward phrases will be identified.

Evaluate your resume with the following questions:

· Is the page too busy with different fonts, lines, sizes, indents, or boxes?

· Is the information well-spaced?

· Is there too much “white space”? Not enough?

· Is important information quick and easy to find?

· Do all entries highlight a capability or accomplishment?

· Is your name, address, phone number, and e-mail complete, correct, and easy to locate?

· Are all your verb tenses consistent (current job is present tense, past jobs are past tense)?

· Is repetition of words or phrases kept to a minimum?

· Are capitalization, punctuation, and date formats consistent?

· Do you feel confident about your resume?

Final Design

The following tips will give your resume a professional edge.

· Tailor your resume and cover letter to each position you are applying for. Stress the experiences that are most relevant to that specific position.

· Use 8 1/2 x 11-inch lightly colored bond paper. This is also known as “resume paper” and is heavier than regular paper.

· Use matching paper for your resume, cover letter, and reference page.

· Use a standard font size between 10-14 points.

· Do not use multiple fonts or decorative fonts. It gives your resume a cluttered look.

· Try to avoid italics, script, and underlined words.

· Do not fold or staple your resume and cover letter.

· If mailing your materials, send your resume and cover letter in a large envelope to avoid folding your materials.

IMPORTANT REMINDER

Counselors in Center for Career and Calling are available to offer guidance and suggestions at any point in your resume writing, job search, or interviewing process. Call x2401 to make an appointment.

(Chronological Format for an Internship)

Paul Hudson

Campus: Asbury College • 1 Macklem Drive • Wilmore, KY 40390 (859) 858-3511 x1234

Home: 12 Pine Oak Lane • Wheaton, IL 60187 (630) 752-2200

Objective Marketing Intern for Dell Computer

Education Bachelor of Arts in Business Management

Minor: Applied Communication

Asbury College, Wilmore, KY

Expected graduation: May 2008

GPA: 3.7

Relevant Coursework:

Principles of Marketing Market Research

Business Law Organizational Behavior and Structure

Persuasion Communication Campaigns

Experience Independent Sales Summer 2006

Southwestern Company Nashville, TN

· Served as independent dealer facilitating direct sales of educational books and products

· Successfully completed week-long sales training school at company headquarters focused on salesmanship, professionalism, communication, and strategy

· Demonstrated flexibility and adaptability in relocating to Oregon which served as the primary sales region

· Continually met goals of providing 30 demonstrations a day to residential customers

· Grossed $12,000 within the eight week sales period

Server August 2005 - May 2006

Dudley’s Restaurant Lexington, KY

· Consistently provided excellent customer service in fine dining atmosphere

· Effectively managed working 15 hours a week while excelling as a full-time college student

· Proved ability to multi-task under pressure while serving up to six tables of customers at a time

Office Assistant Summer 2004

Grossman and Associates Chicago, IL

· Provided clerical and logistical assistance for large architectural firm