West Sussex Health, Wellbeing and Recovery Service

Job Description

Service / West Sussex Health, Wellbeing and Recovery Service
Job Title / Locality Lead
Hours / 37.5 hours
Office Base / West Locality - Chichester and Bognor Hubs
Salary Range / CGL points 40 - 42
Reports to / West Sussex Service Manager
Operating Principles: / CGL has developed a number of operating principles that it believes are essential to providing effective and inspirational care and support for its service users. They should be viewed as overarching expectations for all roles at CGL.
All staff will contribute to the ongoing development of an ambitious, inspirational and outcome focussed culture at every level of service delivery.
All roles will tangibly contribute to provide hope, empowerment, choices and opportunities that promote people reaching their full potential as individuals and community members.
All service delivery will model the belief that we all have the potential to make positive changes and to lead meaningful and purposeful lives, as involved and contributing members of society.
Purpose of Job / To deliver an integrated, accessible, high quality and comprehensive substance treatment system, alongside Emerging Futures, other sub-contractors and other partners, that promotes recovery, resilience, and self-determination.
The West Sussex Health, Drug and Alcohol Wellbeing Network will support people in a recovery oriented system of intervention; the service will be user-focused and aspirational in its work with service users, their families and carers to enable them to achieve their identified goals in and attain the highest quality of life possible, social reintegration and sustained recovery from problematic substance use.
As directed by the Service Manager, the post holder will deliver a comprehensive recovery service encompassing all elements of treatment including criminal justice clients and those referred directly to the service. You will facilitate the engagement, assessment and case management of clients and work within an outcome focussed culture.
The focus of all interventions will be:
·  To reduce drug and alcohol related harm to the individual, their families and the wider community.
·  To promote healthier lives, wellbeing and active citizenship.
·  To increase service user choice and to promote service user and significant others’ involvement.
·  To promote and support individuals into both abstinence based and medically assisted forms of recovery.
·  To provide effective case management and coordination covering areas of risk, problematic behaviour, housing, social functioning, employability, psychological and physical health.
·  To support individuals into paid employment and/or relevant training, education or occupation.
·  To provide effective coaching and line management identifying and encouraging areas of strength, skill and opportunity for the Senior members of staff in your team, and through them, clinical and psychosocial staff mentors and volunteers in the locality’s Health, Wellbeing and Recovery Teams.
·  To support the use of evidenced based interventions based on best practice guidelines.
·  To ensure that contractual output targets and other targets are achieved and the service performs to the required contractual standard.
·  To ensure the accurate recording and inputting of client data and information in order that the service operates within contractual, administrative and financial requirements.
Key Responsibilities / The post-holder will:
·  Work closely with the Service Manager: Adults; Service Manager: Young People and Families, locality Doctor, Lead Nurse, Emerging Futures and other partners, providing leadership and direction within the locality and across the County.
·  Ensure referral pathways and joint working protocols are developed and well-functioning, and the service is meeting the needs of people with drug and alcohol use disorders in West Sussex.
·  Provide overall line management, supervision and leadership to achieve performance outcomes in line with service level and contractual arrangements.
·  Provide line management supervision to Team Leaders, Senior Project Workers and Clinical Lead.
·  Liaise with the locality Doctor to provide operational support.
·  Ensure that all aspects of service delivery are adequately staffed so that specific key performance indicators and all contract requirements are met at all times.
·  Ensure that constructive, positive and supportive relationships are maintained with relevant partners, user representative groups, advisory groups and committees.
·  Ensure the service offers information, advice on services available and support to clients with the aim of enhancing motivation and create an awareness of the possibilities for personal change.
·  Ensure the provision of assertive outreach practices in partnership with a range of relevant agencies to maximise the potential engagement of all potential service users including those who have been identified as entrenched substance misusers, prolific offenders and who have failed to comply with prescribing/treatment/support regimes.
·  Ensure services are provided across a range of operation locations and interventions as designated by the commissioned contract.
·  Lead on the development of easily accessible, non-judgemental, and confidential services, which support service users in reducing harm, assessing need, planning recovery and reviewing progress.
·  Manage and coordinate the activities of the service, including management of the staff team, sessional workers, volunteers, student placements and peer mentors, so that interventions and programmes are run efficiently and effectively, making the best possible use of financial and human resources.
·  Ensure the service runs within allocated budgets.
·  Ensure effective performance management through data collection, reporting and analysis.
·  Produce accurate and timely financial reporting.
·  Ensure the timely and accurate collection, recording and reporting of specified data for the DAAT/PHE, local authority and CGL, and provide additional relevant reports as required.
·  In conjunction with the Service Managers for Adults and Young People and Families, identify areas of potential service development across the service.
·  Oversee the monitoring and evaluations of the service offer and actively engage, involve and consult with service users regarding on-going service development.
·  Ensure the service assists the West Sussex Drug and Alcohol Commissioning Team to deliver on the targets in the Adult Drug/Alcohol Treatment Plan.
·  Promote and publicise the service robustly and continue to develop referral and access opportunities so that the service maintains and increases its client base.
·  Ensure the safety of all staff and clients by implementing stringent risk assessment procedures, and monitoring the maintenance of health, safety and security procedures in the working environment.
·  Ensure high quality services are delivered consistently and adhere to best practice guidelines.
·  Address performance issues within the Team to ensure that contractual output targets are achieved.
·  Provide a degree of flexibility and contribute to the wider strategic aims and on-going development of the service.
·  Work within the CGL governance framework.
·  You will have responsibility to ensure that the service operates within contractual, administrative and financial requirements.
·  The post holder will be required to work flexibly as required and within an agreed number of hours to maintain the most appropriate level of service provision. This will include Bank Holiday, evening and weekend working, and across County.
·  The post holder will be expected to take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal.
Key Activities / Below is a non-exhaustive list of key activities for the Locality Lead:
·  Support the Team Leaders, Clinical Lead, Doctors and Health, Wellbeing and Recovery Teams in ongoing delivery and improvement of all interventions including criminal justice services encompassing monitoring and management of data and performance information.
·  Ensure the seamless delivery of treatment pathways within internal and external partner agencies, through close liaison and regular consultation.
·  Produce statistical and narrative reports for internal purposes and to meet the requirements of stakeholders and commissioners and ensure all administrative and financial systems are adhered to.
·  Develop and implement staff rotas to ensure the service is appropriately staffed and participate in that rota when required.
·  Take an active role in the day to day running of services, including assessments, interventions and case management when required.
·  Support the development of all harm reduction and structured interventions.
·  Manage the assessment of need, risk assessment and recovery planning for all service users.
·  Attend internal CGL meetings and local external forums as required.
·  Supervise staff in accordance with CGL policies and procedures and ensure all staff access Learning & Development opportunities.
·  Ensure all service users receive a high quality service in line with CGL policies and procedures and as required by stakeholders.
·  Ensure that service users are appropriately involved in service development.
·  Contribute to the recruitment and placement of volunteers and peer mentors, and plan, organise and monitor the activity of volunteers and peer mentors.
·  Design and implement service developments as determined and agreed with the Service Manager and Director.
·  Implement the full range of CGL policies across the sphere of operational responsibility.
·  Ensure adherence to CGL’s policies on diversity and equal opportunities, promote best practice, and that the service addresses the needs/aspirations of all communities in West Sussex.
·  Provide cover for other Locality Leads and Service Managers as required.
·  Ensure all adults and children at risk are safeguarded appropriately.
General terms of reference: / In carrying out the above duties the post holder will:
·  Participate in appraisal, supervision and Learning & Development processes.
·  Keep abreast of developments in services, legislation and practice relevant to the client group.
·  Ensure the implementation of all CGL policies.
·  Contribute to maintaining safe systems of work and a safe environment.
·  Undertake other duties appropriate to the grade of the post.
·  Work flexibly across operational sites within an agreed number of hours as required to maintain the most appropriate level of service provision. This will include evening and weekend working.
·  Take responsibility for personal development and participate in regular supervision and appraisal.
·  Seek to improve personal performance, contribution, knowledge and skills.
·  Demonstrate an understanding of and a commitment to CGL’s values and core messages.

This is a standards based job description that incorporates the National Occupational Standards relevant to the job, as well as DANOS and other occupational standards such as CJNTO.

Specific standards (DANOS related where appropriate) for this role include:

NOS Unit Number and Title (see www.skillsforhealth.com ) /
HSC35 / Promote choice, well being and the protection of all individuals
AA1.2014 / Recognise problematic use of alcohol or other substances and refer individuals to services
HSC233 / Relate to, and interact with, individuals
HSC330 / Support individuals to access and use services and facilities
AB2.2012 / Support individuals who misuse substance
GEN134 / Contribute to the prevention and management of abusive, aggressive and challenging behaviour
HSC335 / Contribute to the protection of individuals from harm and abuse
HSC395 / Contribute to assessing and act upon risk of danger, harm and abuse
HSC33 / Reflect on and develop your practice
GEN36 / Make use of supervision
SCDHSC0043 / Take responsibility for the continuing professional development of yourself and others
GEN33 / Enable other individuals to reflect on their own values, priorities, interests and effectiveness
M&L D1 / Develop productive working relationships with colleagues
AD1.2012 / Raise awareness about substances, their use and effects
AD2 / Facilitate learning through presentations and activities
SCDHSC0048 / Develop and disseminate information and advice about health and social well-being
AF3.2014 / Carry out comprehensive assessments for alcohol and other substances
SCDHSC0415 / Lead the service delivery planning process to achieve outcomes for individuals
SCDHSC0025 / Contribute to implementation of care or support place activities
HSC388 / Relate to families, parents and carers
SCDHSC0386 / Assist in the transfer of individuals between agencies and services
AI2.2012 / Help individuals address their substance use through an action plan
SFJCJEC1
SFJCJED1 / Support and encourage individuals in addressing their offending behaviours
Plan, monitor and review integrated packages of interventions and support to address individuals offending behaviour
CFAMLEA3
CFABAD322
FSPMA2 / Manage the use of financial resources
Analyse and report data
Provide leadership in your area of responsibility
BE6 / Preparing reports and returns
HSC31 / Promote effective communication for and about individuals
CJAD2 / Develop, sustain and evaluate joint work between agencies
HSC3100 / Participate in inter-disciplinary team working to support individuals
GEN48 / Promote your organisation and its services to stakeholders
M&L E6 / Ensure health and safety requirements are met in your area of responsibility
HSC22 / Support the health and safety of yourself and individuals
HSC32 / Promote, monitor and maintain health, safety and security in the working environment
CJAD 3 / Represent one’s own agency at other agencies’ meetings
HSC348 / Help individuals to access learning, training and development opportunities
HSC3115 / Receive, analyse, process, use and store information
HSC3111 / Promote the equality, diversity, rights and responsibilities of individuals
M&L B6 / Provide leadership in your area of responsibility
M&L B9 / Develop the culture of your organisation
M&L C4 / Lead change
M&L C6 / Implement change
M&L D7 / Providing learning opportunities for colleagues
M&L F3 / Managing business processes

Person Specification

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Essential criteria:

·  Demonstrable experience of working within and managing, social care contracts, in particular drug and alcohol services

·  A demonstrable understanding of the need for, and ability to, deliver quality services.

·  Possession of, or working towards a recognised qualification in health, social care or management.

·  Excellent knowledge of psychosocial interventions and models including MI, CBT, BSFT, Relapse Avoidance Counselling, ITEP (Mapping).

·  Experience in project development and/or management.

·  Experience of recovery co-ordination, assessment, recovery planning and review and the delivery of complex substance misuse treatment interventions.

·  Well developed leadership skills.

·  Experience of, and a commitment to, delivering structured staff supervision, appraisal and learning development processes

·  Experience of and a commitment to, working positively in partnership with a range of statutory and voluntary agencies.

·  Good administrative, recording and reporting skills.