Vacancy: Customer Service Advisor (12 Month FTC)
Salary: 17,340.00 pro-rated for part time staff
Location: Tunbridge Wells
Hours: Part-time – 20 hours per week
Benefits: Town & Country Housing Group offer generous benefits including:
5 weeks holiday rising to 6 weeks, pro-rated for part time staff.
Subsidised private health care
Nature and Scope:
Town & Country Housing Group is an award winning provider of affordable housing in Kent, Sussex and Surrey. We are committed to delivering excellent customer service, where the views and needs of residents are at the heart of everything we do. Recently accredited for Investors In People and also for the quality of our service provision by the Institute of Customer Service.
The Role:
We have an exciting opportunity for a Customer Service Advisor to join our friendly and supportive team. Working in a busy environment you will be the first point of contact for our customers. Responsibilities include taking telephone calls, responding to emails and letters and ensuring customer satisfaction in line with our service strategy.
You will be able to demonstrate:
A strong customer service background and excellent communication skills are essential. A knowledge of housing issues and clear writing skills would be beneficial.
To Apply:
If you feel you have the skills and experience needed to become the Customer Service Advisor please visit http://www.tchg.org.uk/current-vacancies and complete the online application form at www.tchg.org.uk/apply. Internal candidates should complete the internal application form. Please monitor your emails during this time.
Closing Date: 12 May 2017 at 12:00
Interviews to be held: 17 May 2017
Town & Country Housing are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.